In-Demand Eml Jobs | SimplyHired

Onsite Technical Support
EML —Greater Adelaide SA
- Full-time
- Customer service
- In-person
- Communication skills
- Work from home
- Parental leave
Vocational Pathways Specialist
EML —Newcastle NSW
- Full-time
- Communication skills
- Work from home
- Parental leave
Technical & Injury Management Specialist
EML —Melbourne VIC
- Full-time
- In-person
- Work from home
- Parental leave
Mobile Case Manager
EML —Sydney NSW
- Full-time
- Remote
- Case management
- Organisational skills
- Medical terminology
- Work from home
- Parental leave
Technical Specialist
EML —Canberra ACT
- Full-time
- Management
- Communication skills
- Negotiation
- Work from home
- Parental leave
Customer Service Representative
EML —Tweed Heads NSW
- Full-time
- Remote
- Customer service
- Microsoft Office
- In-person
- Work from home
- Parental leave
7d
Claims Advisor
EML —Tweed Heads NSW
- Full-time
- Remote
- Customer service
- Microsoft Office
- In-person
- Work from home
- Parental leave
Key Account Manager
EML —Sydney NSW
- Full-time
- Business development
- Analysis skills
- Communication skills
- Work from home
- Parental leave
Senior Business Analyst
EML —Sydney NSW
- Full-time
- Software development
- Agile
- AI
- Work from home
- Parental leave
Case Manager
EML —Tweed Heads NSW
- Full-time
- Customer service
- Psychology
- Negotiation
- Work from home
- Parental leave
Eligibility Officer
EML —Greater Adelaide SA
- Full-time
- Organisational skills
- In-person
- Business
- Work from home
- Parental leave
Product Support Specialist – Mutual Benefits
EML —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Work from home
- Parental leave
13d
Dispute Resolution Officer
EML —Melbourne VIC
- Full-time
- Remote
- Work from home
- Parental leave
Senior Dispute Resolution Officer
EML —Melbourne VIC
- Full-time
- Organisational skills
- In-person
- Work from home
- Parental leave
12d
Claims Consultant
EML —Sydney NSW
- Full-time
- In-person
- Communication skills
- Work from home
- Parental leave
Claims Treatment Specialist (Physiotherapy)
EML —Newcastle NSW
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Communication skills
- Work from home
- Parental leave
Return to Work Specialist
EML —Melbourne VIC
- Full-time
- Time management
- Work from home
- Parental leave
Claims Treatment Specialist (Psychology)
EML —Sydney NSW
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Psychology
- Work from home
- Parental leave
8d
Senior Case Manager
EML —Perth WA
- Full-time
- In-person
- Communication skills
- Work from home
- Parental leave
Legal Group Manager
EML —Sydney NSW
- Full-time
- Remote
- In-person
- Work from home
- Parental leave

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Onsite Technical Support

EML -
Greater Adelaide SA

Apply Now

Job Details

Full-time

Benefits

Work from home
Parental leave
Employee assistance program
Gym membership
Insurance services

Qualifications

ITIL Certification
SCCM
Customer service
IT support
Communication skills
VPN

Full Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service. You’ll also assist with the setup and delivery of new services, ensuring a seamless experience for our users.

This role operates in a fast-paced, customer centric environment where flexibility, strong communication, and effective time management are essential. You’ll balance multiple competing priorities while maintaining a focus on service quality and responsiveness.

This will be a permanent, full-time position based in the Adelaide office.

YOUR RESPONSIBILITIES

Provide advanced second-level support for hardware, software, network, and application issues, ensuring timely incident resolution and minimal disruption.
Manage user accounts, system imaging, and software deployment while maintaining up-to-date hardware and software inventories.
Troubleshoot and resolve complex technical issues, escalating to the correct resolver groups when necessary.
Support network and mobile device management (MDM), VPN troubleshooting, and adherence to IT security standards.
Maintain accurate documentation, update knowledge base articles, and analyse ticket trends to identify recurring issues.
Assist with user onboarding, training, and mentoring of Level 1 staff to build team capability and consistency.

ABOUT YOU

2-3 years hands-on experience in a similar IT support or technical role within a fast-paced environment.
Full Australian working rights without restriction.
Strong technical knowledge of desktop hardware, Windows 11, Linux endpoints, Microsoft 365, VPN, MFA, printers, and mobile devices.
Skilled in troubleshooting, remote access, and system administration using tools such as Active Directory, SCCM, Entra ID, and MDM solutions.
Experienced in user provisioning, device setup, SOE management, and imaging, with the ability to liaise effectively with vendors and stakeholders.
Excellent communication, multitasking, and customer service skills, with a structured and organised approach to resolving technical issues.
ITIL v4 certification essential; additional qualifications such as Microsoft 365 Administration highly regarded.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

Apply Now

Refine Your Search

eml jobs

Onsite Technical Support

Vocational Pathways Specialist

Technical & Injury Management Specialist

Mobile Case Manager

Technical Specialist

Customer Service Representative

Claims Advisor

Key Account Manager

Senior Business Analyst

Case Manager

Eligibility Officer

Product Support Specialist – Mutual Benefits

Dispute Resolution Officer

Senior Dispute Resolution Officer

Claims Consultant

Claims Treatment Specialist (Physiotherapy)

Return to Work Specialist

Claims Treatment Specialist (Psychology)

Senior Case Manager

Legal Group Manager

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