In-Demand Centre link call centre Jobs

Customer Support Officer
APM Communities —Melbourne VIC
- Full-time
- Databases
- Organisational skills
- Parental leave
Quick Apply
Customer Service Representative (Inbound Contact Centre)
My NRMA —Gosford NSW
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick Apply
12d
Customer Service Attendant
NSW Trains —Haymarket NSW
- $1,413.45 a week
- Overtime
- SharePoint
- In-person
5d
Customer Service Consultant
Aussie Broadband —Dandenong VIC
- Part-time
- Customer service
- Data entry
- Computer skills
- Annual leave
- Parental leave
5d
Customer Service Officer
Link Group —Parramatta NSW
- Rotating roster
- Customer service
- Financial services
Customer Service Representative
ISS —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Opportunities for advancement
IT Service Desk Analyst
Forensicare Careers —Fairfield VIC
- $80,584 a year
- Part-time
- Azure
- Communication skills
- Employee assistance program
3d
Field Research Officer - NT - Darwin
Roy Morgan —Darwin NT
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
Business Direct Advisor
NAB —Melbourne City Centre VIC
- Full-time
- Hospitality
- Customer service
- No experience needed
Customer Service Officer (Member Services Consultant)
Link Group —Perth WA
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Work from home
Field Research Officer - HILDA - NSW - Central Coast
Roy Morgan —Gosford NSW
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
- Paid training
Customer Experience Specialist (Voice Team)
Amber Electric —Melbourne VIC
- $38 an hour
- Hybrid work
- Sales
- Microsoft Office
- AI
- Employee assistance program
Quick Apply
Customer Service Officer
Woollahra Municipal Council —Double Bay NSW
- $80,080 - $88,509 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Parental leave
- Gym membership
Field Research Officer - HILDA - TAS - Hobart
Roy Morgan —Hobart TAS
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
- Paid training
Field Research Officer - HILDA - VIC - West Melbourne
Roy Morgan —West Melbourne VIC
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
- Paid training
Field Research Officer - HILDA - VIC - Warragul
Roy Morgan —Warragul VIC
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
- Paid training
Field Research Officer - NSW - Yamba
Roy Morgan —Yamba NSW
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
Field Research Officer - HILDA - QLD - Cairns
Roy Morgan —Cairns QLD
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
- Paid training
CSA
Firstsource Healthcare —Melbourne VIC
- Full-time
- Management
- In-person
- Communication skills
Field Research Officer - NSW - Singleton
Roy Morgan —Singleton NSW
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research

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Customer Support Officer

APM Communities -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Insurance services

Qualifications

Call centre
Databases
Organisational skills

Full Job Description

Job Description

To ensure the best match for this role, all applicants are required to complete a short skills assessment powered by Vervoe. This assessment is designed to simulate real responsibilities of the position - giving you the opportunity to shine beyond your resume. Once you submit your application, your assessment link will be sent to you immediately via email, so keep an eye on your inbox!

Customer Service Officer (Communities)

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring empathy, integrity and results-driven energy to every interaction? If so, we want you on our team!

About the Role

As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression. You’ll work across multi-site teams, using telephony and CRM systems to navigate complex environments with precision and care.

Thinking about applying? Here's what we're looking for:

Proven experience in de-escalating tense or challenging customer interactions.
Familiarity with CRMs and customer databases; confident navigating multiple systems.
Background in a complex call centre or fast-paced retail environment.
Experience working with KPIs and performance targets.
Excellent interpersonal skills with genuine empathy for people.
Strong problem-solving and critical thinking ability.
A collaborative team player who thrives in multi-site team environments.
Exceptional attention to detail and organisational skills.

Working as part of this team, you will: -

Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments
Process detailed information consistently and accurately, ensuring nothing slips through the cracks.
Absorb new information quickly and apply it effectively to improve performance and service delivery.
Take direct action to meet and exceed objectives, always striving for excellence.
Perform under pressure with composure, resilience and professionalism.
Remain fully functional and focused in changing environments, whether it’s new systems, procedures or customer behaviours.
Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction.

Enjoy our employee benefits

Worklife balance, no weekends
Access to purchase additional leave
Discounted health insurance
Car leasing packages
Paid Parental Leave
Service recognitions
Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth

If you’re ready to make a meaningful impact and grow your career in customer service, we’d love to hear from you.

This position is contingent upon the successful completion of all mandatory pre-employment checks, which may include background verification in accordance with applicable laws and company policy.

You will be required to complete or provide the below, if successful at Interview: -

NDIS Worker Screen Check
National Police Check

We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.

Apply now and bring your best self to a team that values excellence, empathy and adaptability.

Applications will be reviewed as they are received.

Join our Talent Community for future openings!

APM Group | APM Careers | APM Talent Communities | APM EOI

At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.

Ready to take the next step? Submit your application today and complete your Vervoe assessment as soon as it lands in your inbox - candidates who complete it promptly will be prioritised for interview. Don't miss your chance to stand out. Apply now!

Quick Apply

Refine Your Search

centre link call centre jobs

Customer Support Officer

Customer Service Representative (Inbound Contact Centre)

Customer Service Attendant

Customer Service Consultant

Customer Service Officer

Customer Service Representative

IT Service Desk Analyst

Field Research Officer - NT - Darwin

Business Direct Advisor

Customer Service Officer (Member Services Consultant)

Field Research Officer - HILDA - NSW - Central Coast

Customer Experience Specialist (Voice Team)

Customer Service Officer

Field Research Officer - HILDA - TAS - Hobart

Field Research Officer - HILDA - VIC - West Melbourne

Field Research Officer - HILDA - VIC - Warragul

Field Research Officer - NSW - Yamba

Field Research Officer - HILDA - QLD - Cairns

CSA

Field Research Officer - NSW - Singleton

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