In-Demand Abn group Jobs

Customer Experience Coordinator - Preconstruction
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Customer Experience Coordinator - Construction
ABN Group —Perth WA
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Customer Experience Coordinator - Preconstruction

ABN Group -
Bunbury WA

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee discount
Insurance services

Qualifications

Customer service
Microsoft Office
Administrative experience
Conflict management
Organisational skills
Negotiation
Time management

Full Job Description

495068

Bunbury

Customer Service

Full-time (Fixed Term)

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Our Company

Our Company, Dale Alcock Homes South West “DAHSW” is the leading home builder in the South West region incorporating Dale Alcock Homes, Celebration Homes , Homebuyers Centre and Home Collective. DAHSW is proudly part of the ABN Group – Australia’s leaders in construction, property and finance.

DAHSW prides itself on consistently delivering the dream of home ownership with a high level of customer experience. We offer strong team support and a fun working environment with the opportunity for training and development to succeed in the role.

The Role

As the Customer Experience Coordinator - Preconstruction, you will work closely with various departments across the business, driving the achievement of exceptional customer service results with a high standard of customer care.

Some of the key responsibilities will include:

Manage all customer enquiries and ensure timely communication with the commitment of achieving an effective resolution for all parties
Facilitate fortnightly job tracking and provide accurate, regular customer progress updates
Effective and timely communication with all relevant stakeholders, developing and maintaining strong working relationships
Prepare contractual documentation
Prepare, submit, receipt and process a suite of different Approvals for new homes
Ensure jobs progress efficiently through the Preconstruction phase and remain on track for projected site starts
Active contribution in team, department and business meetings
Monitor finance approvals and land settlements in liaison with the finance brokers and settlement agents, to ensure they are processed accurately and in a timely manner

About You

To be successful in this role, the following qualities and experiences are essential:

Demonstrated experience in similar customer service/coordinator role.
Knowledge and understanding of residential building processes and the ability to read and understand building plans is desirable
Well-developed conflict management and strong negotiation skills
Excellent time management, organisational skills, and great attention to detail
Strong administrative skills and experienced in the Microsoft suite of products
Flexible approach to multi-tasking

Why Dale Alcock Homes South West?

At DAHSW we are always on the lookout for great people. People with initiative, ambition, proven skills, and a passion for what they do.

Some of our employee benefits include:

Flexibility to support your work-life balance
Career progression within a well-established, growing organisation
Wellness initiatives that prioritise your health and wellbeing
Exclusive employee discounts
Discounted private health insurance
Paid parental leave for primary and non-primary carers

What's Next?

To take advantage of this excellent opportunity apply now via the link.

Apply Now

Refine Your Search

abn group jobs

Customer Experience Coordinator - Preconstruction

Customer Experience Administrator (Construction)

After Care Consultant

Selections Consultant

Draftsperson

Drafting Team Leader

Administration Assistant

Site Supervisor

Building Administration Manager

Approvals Consultant

Site Manager

Showroom Coordinator

Senior Development Manager

Regional Warranty Manager

Estimator

Residential Scheduler

Service Manager

Test Analyst

Customer Experience Coordinator - Construction

After Care Team Lead

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