- Join one of Australia's leading residential builders and make a real impact on every customer journey
- Thrive in a fast-paced environment where no two days are the same.
- Permanent full-time opportunity based in Leederville
About Us
For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment.
The Role
We're looking for an organised, resilient and customer-focused professional to join our Construction Customer Experience team. This is a role for someone who thrives in a fast-paced environment, enjoys balancing competing priorities, and takes pride in delivering an exceptional customer experience. As the key point of contact throughout the construction journey, you'll build strong relationships while ensuring customers feel informed and supported every step of the way.
Working closely with internal stakeholders, you'll coordinate updates, resolve enquiries, manage customer communications and keep multiple tasks moving simultaneously. If you're calm under pressure, highly organised, and enjoy problem-solving in a dynamic environment where no two days are the same, we'd love to hear from you.
Key responsibilities include:
- Be the primary point of contact for customers throughout the construction process.
- Manage a high volume of phone and email enquiries while meeting response time expectations.
- Coordinate with Construction, Scheduling, Estimating and other internal teams to provide timely and accurate updates.
- Keep customers informed throughout their build with proactive fortnightly communication.
- Process and coordinate variations while ensuring plans and documentation remain accurate.
- Prepare documentation for home handovers and assist with customer handovers where required.
- Maintain accurate customer records and update internal systems.
- Build strong relationships across the business to achieve the best outcomes for customers.
- Identify opportunities to improve processes and contribute to continuous improvement initiatives.
About You
You're someone who enjoys working in a dynamic environment and can confidently switch between competing priorities without losing sight of the customer experience.
You'll also bring:
- Exceptional customer service and communication skills.
- The ability to manage multiple tasks, competing deadlines and changing priorities.
- Strong organisational skills with excellent attention to detail.
- A calm, professional and solutions-focused approach under pressure.
- Outstanding time management and administration skills.
- Confidence building relationships with a wide range of internal and external stakeholders.
- A proactive mindset with a genuine passion for helping customers.
- Previous experience in customer service, construction, property, banking, insurance or other fast-paced service environments will be highly regarded.
Why ABN?
We work to create careers, not just jobs. We invite you to be part of a community that values innovation, passion and excellence. Our employee benefits include:
In-house discounts: We offer exclusive savings through our brands, key suppliers and our dedicated discount hub
- In-House Discounts: Exclusive discounts to enjoy
- Flexibility: Work arrangements tailored to support your work-life balance
- Career Growth: Opportunities to elevate your career within a thriving organization
- Wellness Focus: Dedicated programs to nurture your well-being
- Health Coverage: Access discounted private health insurance
- Parental Leave: Paid leave for both primary and non-primary carers
What's Next?
Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.
Applications close: Sunday 2 August 2026
We reserve the right to commence the recruitment process prior to the closing date. Therefore, we encourage you to apply as soon as possible
