In-Demand Customer service manager Jobs in Wollongong, Nsw

Service Manager
Ello Care —Wollongong NSW
- $80,000 - $95,000 a year
- Management
- In-person
- Leadership
Quick Apply
Workshop Supervisor (Pre-Delivery)
Toyota Material Handling Australia —Unanderra NSW
- Management
- Forklift
- Microsoft Office
- Parental leave
- Employee assistance program
Quick Apply
2d
Service Manager
atWork Australia —Wollongong NSW
- Full-time
- Management
- Customer service
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
IT Helpdesk Support
Unitech Solutions —Wollongong NSW
- $55,000 - $60,000 a year
- On call
- Serving
- Azure
- Customer service
Quick Apply
Service Manager- BYD Wollongong
Harmony New Energy Auto Pro Servicing Pty Ltd —Wollongong NSW
- Urgently hiring
- Management
- Engineering
- Education
Quick Apply
7d
Warehouse Manager
Domayne —Warrawong NSW
- Weekend availability
- Customer service
- Forklift
- Warehouse
- Employee discount
Team Leader
Anaconda —Wollongong NSW
- Weekend availability
- Sales
- First Aid Certification
- Leadership
- Profit sharing
- Annual leave
Territory Manager - Industrial Field Sales
STAUFF Corporation Pty Ltd —Unanderra NSW
- $75,000 - $95,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
- Travel reimbursement
- Professional development assistance
Quick Apply
2d
Hospitality Manager - Unanderra
Catholic Healthcare —Unanderra NSW
- Up to $130,000 a year
- Full-time
- Microsoft Office
- Leadership
- Health insurance
Quick Apply
13d
Full Time Assistant Store Manager | Angus & Coote Wollongong
Angus & Coote —Wollongong NSW
- Full-time
- Supervising experience
- Leadership
- Employee discount
Quick Apply
Customer Service Officer (3 Positions)
Apex Group —Wollongong NSW
- Full-time
- Maintenance
- Administrative experience
Assistant Manager
Schnitz —Wollongong NSW
- Full-time
- Management
- Restaurant
Business Development Manager
Oak & Aura Care Pty Ltd —Wollongong NSW
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick Apply
Store Manager
Beacon Lighting —Warrawong NSW
- Weekend availability
- Sales
- Leadership
- Profit sharing
3d
Marketing & Communications Manager
IMB Bank —Wollongong NSW
- Hybrid work
- Management
- Marketing
- Bachelor's degree
Manager Maintenance
TAFE NSW —Wollongong NSW
- $168,598 a year
- Full-time
- Management
- Maintenance
6d
Rip Curl Store Manager: North Wollongong
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Wollongong NSW
- Full-time
- Sales
- Employee discount
- Referral program
Assistant Store Manager - BCF Shellharbour
BCF —Shellharbour NSW
- Weekend availability
- Sales
- Merchandising
- Leadership
- Parental leave
Quick Apply
Practice Manager
For Health Group —Dapto NSW
- Full-time
- Management
- Customer service
- Microsoft Office
- Health insurance
- Dental insurance
Full Time 2IC - Wollongong
Universal Store —Wollongong NSW
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
14d

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Service Manager

Ello Care -
Wollongong NSW

Quick Apply

Job Details

Permanent
$80,000 - $95,000 a year

Qualifications

Management
Incident management
Driver Licence
Working with Children Check
Leadership
Communication skills

Full Job Description

About Ello Care

Ello Care is a Wollongong based NDIS provider that delivers high quality support in supported independent living environments. Our focus is on creating stable, safe and well managed homes where people can build confidence, independence and meaningful routines. We work alongside participants, families, guardians and allied health professionals to ensure each person is supported in a way that reflects their goals, preferences and daily needs.

Our approach is grounded in trust, transparency and consistency. We believe that strong relationships, clear communication and reliable service delivery help people feel secure in their home and stay connected to their personal goals. Our team is dedicated, proactive and committed to maintaining environments where participants can grow, make decisions with confidence and receive the right support at the right time.

Role Purpose

The Service Manager is responsible for the leadership, coordination and continuous improvement of our SIL and community-based services. This role oversees the delivery of high-quality, person-centred supports to individuals living with psychosocial disabilities and/or complex behaviours. The position plays a key role in ensuring all restrictive practices are managed in accordance with legislative requirements and are accurately reported via the RP Portal.

While this position is offered on a fixed-term basis, there may be an opportunity for the contract term to be extended at the company's discretion, subject to operational requirements and the successful candidate's performance in the role.

Key Responsibilities

Leadership & People Development:

Lead, coach and mentor a team of Team Leaders, support workers and allied staff across multiple SIL sites
Promote a supportive and collaborative team culture aligned with Ello Care's values
Conduct performance reviews and provide ongoing training and development opportunities
Role model ethical behaviour, professionalism and accountability

Service Delivery & Participant Outcomes:

Oversee the delivery of NDIS-funded supports, with a strong focus on psychosocial and mental health support needs
Ensure services align with individual NDIS goals, behaviour support plans and best practice frameworks
Monitor quality and consistency across sites, ensuring services are recovery-oriented and trauma-informed
Coordinate transition, onboarding and orientation of new participants into SIL or community supports

Restrictive Practices & Compliance:

Ensure restrictive practices are used only in line with authorised behaviour support plans
Oversee submission and management of reports via the NDIS Commission RP Portal
Liaise with behaviour support practitioners to ensure timely updates to behaviour support plans
Maintain accurate documentation and reporting in accordance with NDIS Quality and Safeguards Commission requirements

SIL Operational Oversight:

Manage day-to-day SIL service operations including rosters, incidents, funding utilisation and staff allocation
Support team leaders in maintaining safe, person-centred, and engaging SIL environments
Monitor participant risk and escalation protocols, and lead critical incident reviews where necessary
Collaborate with stakeholders to improve service delivery outcomes and participant wellbeing

Stakeholder Engagement & Reporting:

Build and maintain strong relationships with participants, families, advocates, health professionals, and other key stakeholders
Liaise with the NDIA, Local Area Coordinators, support coordinators, and community mental health services
Prepare reports and updates for senior leadership regarding service performance, participant outcomes and compliance matters
Lead regular participant outcome reviews in collaboration with clinical teams and support staff

Skills & Experience Required

Minimum 3+ year's experience in a leadership role within the disability or community mental health sector
Proven expertise in the psychosocial disability space, with an understanding of recovery-oriented practice
Experience managing SIL services, including understanding of SIL funding, participant needs and daily operations
Demonstrated experience working with or overseeing restrictive practices and familiarity with reporting in the RP Portal
Strong understanding of the NDIS Practice Standards, legislation and quality framework
Demonstrated people management skills with ability to coach and support multidisciplinary teams
Excellent written and verbal communication skills, including report writing and incident management
Ability to manage competing priorities and maintain service excellence across multiple sites

Qualifications & Checks

Tertiary qualification in Social Work, Psychology, Mental Health, Disability, or related field (desirable)
Valid NDIS Worker Screening Check
National Police Check (within 6 months)
Current Working with Children Check (if required)
Valid Australian driver's licence

Why Join Ello Care?

Be part of a mission-led organisation with heart and purpose
Lead a passionate and committed team focused on real outcomes
Enjoy opportunities for growth, professional development and innovation
Contribute to meaningful work that builds stronger communities

Pay: $80,000.00 – $95,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in wollongong, nsw

Service Manager

Workshop Supervisor (Pre-Delivery)

Service Manager

IT Helpdesk Support

Service Manager- BYD Wollongong

Warehouse Manager

Team Leader

Territory Manager - Industrial Field Sales

Hospitality Manager - Unanderra

Full Time Assistant Store Manager | Angus & Coote Wollongong

Customer Service Officer (3 Positions)

Assistant Manager

Business Development Manager

Store Manager

Marketing & Communications Manager

Manager Maintenance

Rip Curl Store Manager: North Wollongong

Assistant Store Manager - BCF Shellharbour

Practice Manager

Full Time 2IC - Wollongong

I want to receive the latest job alert for customer service manager in wollongong, nsw

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