In-Demand Customer service team lead Jobs in Western Australia

Retail Post Office Manager
Australia Post —Northam WA
- From $102,089 a year
- Full-time
- Management
- Sales
- Recruiting
- On-the-job training
Branch Manager
Elders —Northam WA
- Full-time
- Management
- Customer service
- Agile
Operations Manager
Toll Group —Barrow Island WA
- Full-time
- Leadership
- Communication skills
Regional Manager - South West WA (New Region)
The Reject Shop —South West WA
- $17,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
FIFO Team Leader & Supervisor – Cleaning, Catering, Bar & Administration
Compass Group Australia —Perth WA
- From $90,249 a year
- Full-time
- Supervising experience
- Cleaning
- In-person
- Parental leave
Alchemy Saunas FOH Supervisor - Scarborough
Alchemy Saunas —Scarborough WA
- $29 - $45 an hour
- Weekend availability
- Hospitality
- Supervising experience
- Organisational skills
Quick Apply
Workforce Scheduler | Mon - Fri | 6 Month Contract | Balcatta Support Centre
Sodexo —Western Australia
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Work from home
Quick Apply
Project Partner Operations Lead
EER Poland —Lake Argyle WA
- Remote
- Engineering
- English
- Analysis skills
Quick Apply
Operations Manager - Port Hedland
Ahrens Pty Ltd —Port Hedland WA
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Budgeting
- Health insurance
- Parental leave
hospitality manager
LHR —Perth WA
- $35 - $50 an hour
- Full-time
- Customer service
- Organisational skills
- Cleaning
Quick Apply
Branch Manager - Kalgoorlie
PFD Food Services —Kalgoorlie WA
- Full-time
- Customer service
- Budgeting
- Leadership
- Health insurance
- Gym membership
Customer Service Officer
Australian Outdoor Living —Western Australia
- Full-time
- Communication skills
Team Leader
Serco Plc —Perth Eastern Suburbs WA
- $39.37 an hour
- Part-time
- Communication skills
- Negotiation
Customer Partner - Midland
Chorus Australia —Midland WA
- $37.35 - $38.74 an hour
- Full-time
- Communication skills
Quick Apply
Workforce Scheduler | Monday - Friday 38 hours | Balcatta Support Centre
Sodexo —Western Australia
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Work from home
Quick Apply
Service Administrator
Konecranes —Pinjarra WA
- Full-time
- Administrative experience
- Communication skills
- Time management
- Work from home
Quick Apply
Senior Area Manager - Western Australia
JD Sports Australia & New Zealand —Perth WA
- Leadership
- Parental leave
- Employee assistance program
Customer Partner - Port Kennedy
Chorus —Port Kennedy WA
- $39.13 - $40.58 an hour
- Part-time
- Communication skills
Partner Manager (Remote)
EER Poland —Lake Argyle WA
- Remote
- English
- Bachelor's degree
- Leadership
Quick Apply
Customer Partner - Port Kennedy
Chorus Australia —Port Kennedy WA
- $39.13 - $40.58 an hour
- Full-time
- Communication skills
Quick Apply

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Retail Post Office Manager

Australia Post -
Northam WA

Apply Now

Job Details

Permanent | Full-time
From $102,089 a year

Benefits

On-the-job training

Qualifications

Financial planning
Management
Sales
Recruiting
Financial management
Leadership
Communication skills

Full Job Description

General information

Name

Retail Post Office Manager

Site / Location

Northam Post Office

Ref #

12381022

Entity

Australia Post

Opening Date

07-Aug-2026

Suburb

Northam

State

Western Australia

Work Type

Permanent Full Time

Description & Requirements

Help us deliver like never before

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

As our Retail Post Office Manager, you'll professionally manage the retail outlet to meet the commercial and customer objectives of Australia Post. The successful candidate will apply effective business management skills and practices to maximise sales opportunities, improve profitability, productivity, and team engagement, grow revenue, and provide consistently high standards of customer service.

What's on Offer

Salary commences at $102,089 + 12% superannuation
Monday to Friday 8.45am-5.06pm
On the job training with a supportive team

You'll be

Managing, leading and motivating a team by defining work objectives, monitoring, and evaluating performance.
Ensuring all business activities meet current compliance and legal requirements, documented sales processes and behaviours and ethical standards.
Managing the business operations and financial performance of the retail outlet – grow profitable revenue, maximise returns on investment, manage core and new business, and adhere to fraud control, financial integrity, and cash management.
Reviewing and analysing the performance of the Retail Outlet Operations to achieve the strategic targets and objectives.
Managing back-office processing such as continuous improvement of streaming and presentation of outward mail, adhere to revenue protection procedures, maintain Post Office Box service standards, stock inventory Identify business issues, challenges, and opportunities – organise information, evaluate options, develop a solution, and take appropriate action to maximise results in a timely manner.

About you

You’re friendly, enthusiastic and reliable and you love working in a team environment.
Minimum of 5 years experience in effectively leading a team
You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
Extensive knowledge of retail operations and processes, products, and services.
Demonstrated ability to establish a collaborative working relationship with customers.
Evidence of having skills to lead and facilitate the implementation and acceptance of change within the workplace.
Proven ability to develop the skills and expertise of team members.
Experience in a similar customer-facing role which required effective and efficient resolution of customer complaints.
Demonstrated business and commercial management skills with the ability to analyse actual performance and to implement strategies to improve business operations.
Demonstrated high level interpersonal, written, and oral communication skills and an ability to establish and maintain effective working relationships with all levels of management and staff within the organisation.
A strong understanding of financial management and planning and therein the ability to grow profitable revenue ensuring better returns on investment.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].

Apply Now

Refine Your Search

customer service team lead jobs in western australia

Retail Post Office Manager

Branch Manager

Operations Manager

Regional Manager - South West WA (New Region)

FIFO Team Leader & Supervisor – Cleaning, Catering, Bar & Administration

Alchemy Saunas FOH Supervisor - Scarborough

Workforce Scheduler | Mon - Fri | 6 Month Contract | Balcatta Support Centre

Project Partner Operations Lead

Operations Manager - Port Hedland

hospitality manager

Branch Manager - Kalgoorlie

Customer Service Officer

Team Leader

Customer Partner - Midland

Workforce Scheduler | Monday - Friday 38 hours | Balcatta Support Centre

Service Administrator

Senior Area Manager - Western Australia

Customer Partner - Port Kennedy

Partner Manager (Remote)

Customer Partner - Port Kennedy

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