In-Demand Senior customer service representative Jobs in West Melbourne, Vic

Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
13d
Entry-Level Real Estate Sales Agent
Soding Brothers Solutions —Reservoir VIC
- $55,000 - $60,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick Apply
8d
Talent & People Advisor
EnerSys Australia Pty Ltd —Campbellfield VIC
- $78,300 - $140,900 a year
- Full-time
- Office
- Psychology
- Recruiting
Quick Apply
7d
Property Manager
YPA Estate Agents Caroline Springs —Caroline Springs VIC
- Full-time
- Maintenance
- Microsoft Office
- Administrative experience
Quick Apply
1d
Sales Associate
Crocs —Essendon VIC
- $23.56 - $30.29 an hour
- Night shift
- Microsoft Word
- Microsoft Excel
- English
2d
Hotel Service Manager
Ethical Cleaners —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick Apply
12d
Senior Coordinator International Marketing and Recruitment
Melbourne Polytechnic —Preston VIC
- $110,565 a year
- Full-time
- Marketing
- Supervising experience
- No degree
9d
Hotel Services Manager
Imagine Hotels and Resorts —Southbank VIC
- $85,000 - $89,000 a year
- Full-time
- Management
- Organisational skills
- Cleaning
Quick Apply
Property Leasing Officer
Soding Brothers Solutions —Reservoir VIC
- $65,000 - $75,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick Apply
8d
Customer Service Representative
Medical iT —Melbourne VIC
- Sales
- Customer service
- Writing skills
- Dental insurance
Sales Representative
Digital Club Pty. Ltd. —Carlton VIC
- $90,000 - $120,000 a year
- Part-time
- Hybrid work
- Sales
- Business development
- Presentation skills
- Health insurance
- Work from home
Quick Apply
Sales Personal Assistant - Northcote
Nelson Alexander —Northcote VIC
- Full-time
- Organisational skills
- Communication skills
Quick Apply
Executive Assistant to C-Suite Executives
David Jones —Melbourne VIC
- Hybrid work
- Microsoft Office
- SharePoint
- Communication skills
- Employee discount
Senior Conveyancing Clerk
Stockland —Greater Melbourne VIC
- Contract
- Hybrid work
13d
Senior Manager, Regulatory and PV Delivery
PrimeVigilance —Melbourne VIC
- Full-time
- Remote
- Marketing
Quick Apply
Senior Employee Relations Specialist, Employee Relations - APAC
Remote —Melbourne VIC
- $46,500 - $117,750 a year
- Remote
- Conflict management
- AI
- Negotiation
- Annual leave
- Work from home
12d
Field Team Lead – Activations, Events & Execution
Stanley Black & Decker —Melbourne VIC
- Full-time
- Salesforce
- Communication skills
- Parental leave
Senior Facilities Manager
JLL —Melbourne VIC
- Microsoft Word
- Microsoft Excel
- Management
- Health insurance
- Parental leave
Senior Investigator
Victorian Government —Melbourne VIC
- $116,413 - $140,489 a year
- Full-time
- Hybrid work
12d
Sales Assistant / Sales Associate – Real Estate | Mandarin Speaking
L Real Estate —Melbourne VIC
- $52,880 - $60,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
Quick Apply
1d

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senior customer service representative jobs near west melbourne, vic

Hotel Service Manager

Imagine Hotels & Resorts Pty Ltd
Southbank VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
13 days ago

Benefits

Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Cleaning
Communication skills
Office experience

Full Job Description

Salary $80,000 - $90,000 + Super

The Hotel Service Manager is responsible for overseeing key operational service areas of the hotel, including housekeeping operations, guest experience management, and providing operational support across front office and central reservations functions when required.

This role ensures the highest levels of cleanliness, presentation, and operational efficiency across the property, while actively managing the guest feedback cycle to deliver exceptional service standards. The position plays a critical role in maintaining seamless service delivery across departments through proactive leadership, operational coordination, and continuous improvement initiatives.

Key Responsibilities

Housekeeping Operations

Oversee the cleanliness, presentation, and overall orderliness of the entire hotel property.
Plan and coordinate housekeeping schedules in accordance with occupancy forecasts and operational requirements.
Allocate duties and monitor staff productivity to ensure efficient room turnaround and service delivery.
Train, develop, and evaluate housekeeping staff to ensure adherence to service and brand standards. Participate in recruitment processes and recommend new personnel where required.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.
Organise and coordinate deep cleaning programs and preventative housekeeping maintenance initiatives.
Maintain par levels of supplies and linen and complete monthly stocktakes.
Ensure rooms requiring maintenance are placed Out of Order where appropriate and reported promptly.
Monitor housekeeping-related guest feedback and implement corrective action where necessary.
Maintain the lost property register and coordinate with Front Office regarding guest enquiries.
Provide operational leadership during peak periods to maintain service continuity and efficiency.
Anticipate, identify, and resolve operational issues impacting housekeeping standards or guest experience.

Guest Experience & Feedback Management

Manage the end-to-end guest feedback cycle across all platforms including OTAs, webchat, online reviews, and email correspondence.
Monitor guest sentiment and ensure timely, professional responses across all communication channels.
Manage service recovery processes to ensure guest concerns are addressed effectively and professionally.
Champion the brand through proactive guest engagement and positive customer interactions.
Ensure compliance with internal guest feedback KPIs and response time standards.
Analyse guest feedback data to identify trends, operational sensitivities, and opportunities for service improvement.
Develop reporting processes to capture key insights relating to the guest experience.
Provide actionable recommendations to management and operational teams to enhance service delivery.
Identify opportunities for innovation and improvement to strengthen the overall guest experience.
Promote and maintain high standards of customer service across all departments.

Front Office & Reservations Support

Provide operational oversight and support to Front Office and Central Reservations functions when required.
Assist with coordination between housekeeping and front office teams to ensure efficient room readiness and guest check-in processes.
Support front desk operations during peak periods or staffing shortages where necessary.
Monitor reservation flow and occupancy levels in collaboration with the reservations team.
Ensure guest requests and operational information are communicated effectively between departments.
Assist in maintaining service standards across all guest-facing operational areas.

General Responsibilities

Demonstrate professionalism and leadership in all interactions with staff, guests, and external stakeholders.
Foster effective cross-departmental communication to ensure seamless operational service delivery.
Participate in company initiatives, operational improvements, marketing activities, and special projects.
Prepare reports and presentations for ownership, appointed representatives, and senior management where required.
Attend scheduled operational and management meetings.
Ensure compliance with Workplace Health & Safety (OH&S) requirements and report any hazards or incidents.
Remain receptive to feedback regarding team performance, operational processes, and personal development.

Key Result Areas

Maintenance of exceptional housekeeping and property presentation standards.
Effective implementation and management of the guest feedback cycle in line with established KPIs.
Improved guest satisfaction through proactive service recovery and operational improvements.
Effective collaboration between housekeeping, front office, and reservations teams.
Accurate reporting and identification of trends impacting the guest experience.
Positive representation of the brand through professional guest engagement.

Required Skills & Qualifications

In-depth knowledge of housekeeping operations, cleaning best practices, chemicals, equipment, and procedures.
Understanding of hotel operations including front office and reservation processes.
Strong understanding of health and safety regulations.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Demonstrated experience supervising hotel service staff (e.g. as a Hotel Service Supervisor, Front Office Manager, Head Housekeeper, Head Porter, Hotel Concierge or Hotel Office Manager) within a hotel with an established organisational structure.
Strong rostering, staff supervision and coordination skills.
Excellent communication and conflict-resolution skills, with the ability to liaise effectively with managers, staff and guests.
Ability to work effectively in a fast-paced environment.

Pay: $80,000.00 – $90,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

senior customer service representative jobs in west melbourne, vic

Hotel Service Manager

Entry-Level Real Estate Sales Agent

Talent & People Advisor

Property Manager

Sales Associate

Hotel Service Manager

Senior Coordinator International Marketing and Recruitment

Hotel Services Manager

Property Leasing Officer

Customer Service Representative

Sales Representative

Sales Personal Assistant - Northcote

Executive Assistant to C-Suite Executives

Senior Conveyancing Clerk

Senior Manager, Regulatory and PV Delivery

Senior Employee Relations Specialist, Employee Relations - APAC

Field Team Lead – Activations, Events & Execution

Senior Facilities Manager

Senior Investigator

Sales Assistant / Sales Associate – Real Estate | Mandarin Speaking

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