In-Demand Technician, level 2 newtrend it Jobs in Welshpool, Wa

Service Desk Technician, Level 2 - Newtrend IT
Lyra Technology Group —Kewdale WA
- Full-time
- Customer service
- SharePoint
Quick Apply
Hardware Technician
AI Talent —Nedlands WA
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Software troubleshooting
- Organisational skills
- Communication skills
- Work from home
Quick Apply
IT Field Technician
ITECHNOLOGY AUSTRALIA —Perth WA
- Up to $33.50 an hour
- Full-time
- Software troubleshooting
- In-person
Quick Apply
9d
Boards Technician
Magellan Power —Bibra Lake WA
- $27 - $35 an hour
- Part-time
- In-person
- Time management
Quick Apply
7d
Civil Engineering Technician
Sunterra Solar —Canning Vale WA
- $80,000 - $100,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
Quick Apply
6d
Process Technician - Entry Level
ALS —Balcatta WA
- Full-time
- Laboratory experience
- Computer skills
- Communication skills
NBN Technician
Feverpitch Enterprises —Belmont WA
- From $35 an hour
- Urgently hiring
- CPR Certification
- First Aid Certification
- In-person
- On-the-job training
- Referral program
Quick Apply
IT Field Support Technician
I-MED Radiology Network —Perth WA
- Weekend availability
- Customer service
- Communication skills
- Travel reimbursement
- Health insurance
ELECTRONICS TECHNICIAN
Tekk Group WA Pty Ltd —Perth WA
- $40 - $50 an hour
- Contract
- Schematics
- Assembly
- Manufacturing
Quick Apply
Surveying or Spatial Science Technician
AI Talent —Nedlands WA
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- AutoCAD
- CAD
- Bachelor's degree
- Work from home
Quick Apply
POS Hardware Support Technician
Axiom Technologies —Perth WA
- Part-time
- Customer service
- Analysis skills
- POS
Level 2 - Service Technician
Epic IT —North Perth WA
- Full-time
- Azure
- Bachelor's degree
- In-person
- Work from home
Quick Apply
3d
Civil Engineering Technician
AI Talent —Nedlands WA
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- AutoCAD
- Civil engineering
- Laboratory experience
- Work from home
Quick Apply
Electronic Engineering Technician
AI Talent —Nedlands WA
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Schematics
- Engineering
- Organisational skills
- Work from home
Quick Apply
Civil Engineering Technician
Buildtek Construction Services P/L —Dianella WA
- $81,000 - $86,000 a year
- Urgently hiring
- AutoCAD
- Microsoft Outlook
- Construction site
Quick Apply
Laboratory Technician
Envirolab Group —Canning Vale WA
- Laboratory
- Communication skills
Quick Apply
1d
Starlink Technician
Hope Valley Tech —Perth WA
- $60,000 - $65,000 a year
- Part-time
- In-person
- Professional development assistance
- Referral program
Quick Apply
Trainee Laboratory Technician
Downer Group —Gosnells WA
- $26.70 an hour
- Full-time
- Laboratory experience
9d
Laboratory Technician
ALS —Canning Vale WA
- 8 hour shift
- Communication skills
PROCESS TECHNICIAN
TSS Group —Perth WA
- $50 an hour
- Urgently hiring
- Forklift

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Service Desk Technician, Level 2 - Newtrend IT

Lyra Technology Group
Kewdale WA

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Authentication
Desktop support
TCP
Customer service
Microsoft Exchange
DHCP
DNS
SharePoint
Identity & access management
VPN

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Our Operating Company, Newtrend IT, is after an experienced Level 2 Service Desk Technician to join their supportive Managed Services team in Kewdale. This is a great opportunity for someone with solid MSP experience who enjoys solving technical problems, working with Microsoft 365 environments and providing high-quality service to a diverse client base.

Responsibilities

Provide Level 2 technical support across multiple managed services clients and technology environments.
Own escalated incidents and service requests from investigation through to resolution, handover or closure.
Diagnose and resolve technical issues using remote support tools, logs, monitoring platforms, vendor resources and sound technical judgement.
Administer and troubleshoot Microsoft 365, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft 365 Apps.
Manage users, groups, licences, mailboxes, permissions and access through Microsoft 365 and Microsoft Entra.
Support identity and access technologies, including MFA, password resets and approved Conditional Access processes.
Troubleshoot Windows 10/11 endpoints, applications, printers, mobile devices and other common business technology.
Support Active Directory, Microsoft Entra join, Group Policy, authentication, patching and endpoint management.
Troubleshoot common networking issues involving TCP/IP, DNS, DHCP, VLANs, Wi-Fi and VPNs.
Assist with endpoint and email security, firewalls, backups, servers, virtualisation and other infrastructure technologies as required.
Provide practical support and knowledge sharing to Level 1 technicians.
Participate in planned maintenance, onsite support and after-hours coverage where required.

Skills required

A minimum of 3 years' experience demonstrating Level 2 experience, ideally within a Managed Service Provider
Strong practical knowledge of Microsoft 365, particularly Exchange Online, Teams, SharePoint, OneDrive and Microsoft Entra ID.
Good understanding of Windows desktop support, identity and access management and common business applications.
Solid general networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi and VPN troubleshooting.
Experience working across multiple client environments with competing priorities.
Ability to independently investigate technical issues, identify root causes and implement safe, effective solutions.
Experience working to SLAs and maintaining high-quality ticket documentation.
Strong customer service skills with the ability to explain technical issues clearly to non-technical users.

Benefits

A genuinely supportive team environment, with a Team Leader and experienced technical escalation support alongside you.
Two work-from-home days per month, providing flexibility while maintaining the benefits of a collaborative team environment.
Genuine autonomy to build standards, processes and high-performing teams.
Ongoing professional development and leadership growth opportunities.
Be part of a values-driven organisation that believes in accountability, respect, teamwork and doing the right thing.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

technician, level 2 newtrend it jobs in welshpool, wa

Service Desk Technician, Level 2 - Newtrend IT

Hardware Technician

IT Field Technician

Boards Technician

Civil Engineering Technician

Process Technician - Entry Level

NBN Technician

IT Field Support Technician

ELECTRONICS TECHNICIAN

Surveying or Spatial Science Technician

POS Hardware Support Technician

Level 2 - Service Technician

Civil Engineering Technician

Electronic Engineering Technician

Civil Engineering Technician

Laboratory Technician

Starlink Technician

Trainee Laboratory Technician

Laboratory Technician

PROCESS TECHNICIAN

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