In-Demand Hotel guest services Jobs in Victoria

Casual / Part time Guest Services Agent / Hotel Receptionist
Quest Geelong Apartments Hotel —Geelong VIC
- $26.44 - $44.17 an hour
- Overtime
- Customer service
- Administrative experience
- Front desk
- Annual leave
Quick Apply
Guest Service Agent
Oaks Hotels —South Yarra VIC
- $34.96 - $47.39 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
Guest Service Agent
Avani —Melbourne VIC
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Employee assistance program
Quick Apply
Casual Guest Service Agent
Oaks Hotels —Geelong VIC
- $34.96 - $48.95 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
Guest Services Agent
AccorHotel —Melbourne VIC
- Part-time
- Communication skills
- Employee assistance program
Quick Apply
Guest Service Agent
Accor Apartments & Realty —Melbourne VIC
- Part-time
- Hospitality
- Front desk
- Communication skills
7d
Cabin Crew
Virgin Australia —Melbourne VIC
- Weekend availability
- CPR Certification
- First Aid Certification
- Hotel experience
- Annual leave
- Employee discount
Guest Services Agent (GSA)
Song Properties —Melbourne VIC
- Urgently hiring
- Hospitality
- Microsoft Office
- Agile
Guest Service Agent - Flagstaff Gardens Hotel
EVT Group —Melbourne VIC
- Full-time
- Communication skills
- Hotel experience
- Resort
- Parental leave
4d
Guest Service Agent
Hilton —Melbourne VIC
- Part-time
- Communication skills
- Hotel experience
- Office experience
- Employee assistance program
- Employee discount
13h
Events Assistants / Relief Event Assistants Needed
CLIG —Melbourne VIC
- $220 a day
- Part-time
- Customer service
- In-person
Quick Apply
Guest Services Agent
Ovolo Group —South Yarra VIC
- Part-time
- Office experience
11d
Night Guest Service Agent
Oaks Hotels —St Kilda VIC
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Employee assistance program
Quick Apply
3d
Guest Services Officer – Bell Desk
Park Hyatt Melbourne —Melbourne VIC
- Rotating roster
- Communication skills
- Hotel experience
- Time management
- Health insurance
- Annual leave
Room Attendant - Melbourne CBD
ahs hospitality —Melbourne VIC
- $27.08 - $60.93 an hour
- Part-time
- Organisational skills
- Time management
- Paid training
- Health insurance
Hotel Services Manager
Gian Hospitality —Melbourne VIC
- $85,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
Quick Apply
Guest Services - Switchboard Operator | Part Time
AccorHotel —Melbourne VIC
- $27.08 - $40.62 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance program
Quick Apply
Guest Service Agent - Full Time
AccorHotel —Melbourne VIC
- Weekend availability
- Communication skills
- Hotel experience
- Resort
- Employee assistance program
Quick Apply
11d
Casual Guest Services Receptionist & All-Rounder
Comfort Inn May Park —Horsham VIC
- From $28 an hour
- Weekend availability
- Hospitality
- Customer service
- In-person
Quick Apply
FOH - Garden State Hotel | Melbourne, VIC
AUSTRALIAN VENUE CO LIMITED —Melbourne VIC
- Urgently hiring
- Hospitality
- Bar
- Customer service
- Employee discount
Quick Apply
2d

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Casual / Part time Guest Services Agent / Hotel Receptionist

Quest Geelong Apartments Hotel
Geelong VIC

Quick Apply

Job Details

Part-time | Casual
$26.44 - $44.17 an hour

Benefits

Annual leave

Qualifications

Customer service
Administrative experience
Front desk
Guest services
Communication skills
Hotel experience

Full Job Description

Casual & Part-Time Guest Services Agent / Hotel Receptionist

Quest Geelong – Geelong, VIC

Job types: Permanent Part-time or Casual
Expected hours: Approximately 8–38 hours per week

About Quest Geelong

Quest Geelong is seeking friendly, reliable and professional Guest Services Agents to join our Front Office team on either a permanent part-time or casual basis.

Located near Geelong’s waterfront and CBD, Quest Geelong provides serviced apartment accommodation to corporate, leisure and extended-stay guests.

As one of the first and last points of contact for our guests, you will play an important role in delivering a welcoming, efficient and memorable guest experience.

This is a hands-on front office position suited to someone who enjoys helping people, takes ownership of their responsibilities and can remain organised and professional in a busy hotel environment.

About the role

Your responsibilities will include:

Welcoming guests and providing friendly, professional and personalised service
Completing guest check-ins and check-outs accurately and efficiently
Managing reservations, accommodation enquiries, amendments and cancellations
Answering telephone calls and responding promptly to guest emails and requests
Processing payments, security deposits, invoices and outstanding account balances accurately
Promoting available room types and identifying opportunities to secure direct bookings
Providing accurate information about the hotel, local area and guest services
Maintaining accurate guest profiles, reservation notes and operational records
Monitoring daily arrivals, departures, room status and special guest requirements
Communicating guest requests and maintenance or housekeeping issues to the appropriate team
Following up with guests to confirm that reported issues have been resolved
Handling guest concerns calmly, professionally and within hotel procedures
Escalating serious guest, safety or operational matters when required
Preparing clear, accurate and complete handovers for the next shift
Assisting with daily front office administration and operational reports
Maintaining appropriate key control, guest access and reception security procedures
Maintaining a professional, organised and welcoming reception environment
Working collaboratively with housekeeping, maintenance and management

Depending on operational requirements, you may be required to operate reception independently. You must therefore be dependable, confident in making sensible decisions and able to follow established procedures without constant supervision.

About you

To be successful in this role, you will ideally have:

Previous experience in hotel reception, reservations or guest services
Experience in a hotel, motel or serviced apartment environment
Strong customer service and communication skills
A friendly, calm and professional approach when dealing with guests
Reliability, punctuality and a strong sense of accountability
Excellent attention to detail, particularly when managing reservations, payments and guest information
The ability to prioritise competing responsibilities in a busy environment
Confidence communicating with guests in person, by telephone and by email
The ability to manage guest complaints professionally and work towards practical solutions
Confidence using computer-based reservation, email and payment systems
An understanding of the importance of accurate shift handovers and internal communication
A professional presentation and positive, team-focused attitude
The ability to work independently as well as collaboratively
Full Australian working rights

Experience using RMS or a similar property management system will be highly regarded. Training in Quest systems and operational procedures will be provided.

Availability requirements

Quest Geelong operates across a seven-day roster. Applicants must have reasonable flexibility to work a combination of:

Weekday shifts
Morning shifts
Afternoon and evening shifts
Saturdays and Sundays
Public holidays
Additional shifts during annual leave or unexpected staff absences, where available

Permanent part-time applicants must be able to commit to an agreed regular pattern of work.

Casual applicants must provide their usual weekly availability and should be reasonably flexible when additional coverage is required.

Regular weekend availability is essential. Applicants who can work across both weekdays and weekends will be prioritised.

Employment arrangements and pay

The successful applicant will be employed on either a permanent part-time or casual basis, depending on regular availability, experience and the operational requirements of the hotel.

Applicable evening, early morning, overtime and other penalty rates will be paid in accordance with the Hospitality Industry (General) Award.

Superannuation will be paid in addition to the applicable hourly rate.

Final classification and pay arrangements will be confirmed in the successful applicant’s written employment offer and will depend on the duties performed, employment status and applicable award requirements.

What we offer

Award-compliant hourly rates and applicable penalty rates
Superannuation in addition to the applicable hourly rate
A supportive and professional working environment
Training in Quest systems and front office procedures
Exposure to different aspects of serviced apartment operations
Opportunities to develop your guest service, reservations, administration and operational skills
Quest staff accommodation benefits, subject to applicable program terms
Potential for additional hours and future development opportunities based on business requirements and individual performance

How to apply

Please submit your résumé together with a short cover letter addressing the following:

Your previous hotel reception, reservations or customer service experience
Your regular weekly availability, including Saturdays, Sundays and public holidays
Whether you are seeking permanent part-time or casual employment
Any hotel property management or reservation systems you have previously used
Why you would like to join Quest Geelong

Please clearly identify any days or times when you are regularly unavailable.

Applications that do not include availability information may not be progressed.

Only shortlisted applicants will be contacted.

Quest Geelong is an equal opportunity employer. We welcome applications from people who share our commitment to respectful workplaces, personal accountability and outstanding guest service.

Pay: $26.44 – $44.17 per hour

Work Location: In person

Quick Apply

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