In-Demand Dispatch team lead Jobs in Thomastown Vic

Client Operations Team Leader
Ericom —Melbourne VIC
- $85,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
VOC Dispatch Operator
Ventia Pty Limited —Cremorne VIC
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
NEW STORE Sports Direct Sales Assistant - Broadmeadows
Sports Direct —Broadmeadows VIC
- Day shift
- Hospitality
- Management
- Sales
Quick Apply
Fleet Controller
Northline —Melbourne VIC
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Employee assistance program
Team Leader (Warehousing)
101Warehousing Pty Ltd —Melbourne VIC
- Overtime
- Microsoft Office
- Warehouse experience
- Leadership
Quick Apply
Response Officer - Non Shiftwork
Origin Energy —Melbourne VIC
- 8 hour shift
- Microsoft Office
- Communication skills
Customer Logistics and Inventory Manager
Koko Black —Heidelberg West VIC
- Management
- Sales
- Analysis skills
Operation Manager , AMZL
Amazon Commercial Services Pty Ltd —Heathwood VIC
- Weekend availability
- Bachelor's degree
NEW STORE Sports Direct Department Manager - Broadmeadows
Sports Direct —Broadmeadows VIC
- Weekend availability
- Sales
- Customer service
- Supervising experience
Quick Apply
Warehouse Team Leader- Afternoon Shift
Techtronic Industries (TTI) —Melbourne VIC
- Communication skills
- Parental leave
- Employee assistance program
Radio and Voice Recording Service Lead
Emergency Services Telecommunications Authority (ESTA) —Burwood East VIC
- Full-time
- Management
- Engineering
- Systems design
- Free parking
- Employee assistance program
4d
Senior Service Management Consultant
InfoConsulting Group —Melbourne VIC
- Full-time
- Remote
- Management
- Salesforce
- Bachelor's degree
Quick Apply
Manager - Customer Growth & GTM
Superloop —Melbourne VIC
- Hybrid work
- Marketing
- Master's degree
- Analysis skills
Supply Chain Coordinator
Alta Genetics —Melbourne VIC
- Full-time
- Customer service
- ERP systems
- Microsoft Office
4d
Operations Courier
UPS —Tullamarine VIC
- Part-time
- Customer service
- Communication skills
Customer Relations Consultant - South Yarra BMW (Full-Time)
Jowett Motor Group —South Yarra VIC
- Full-time
- Parental leave
- Employee assistance program
Quick Apply
Customer Experience Operations Manager - Laverton Fulfillment Centre
Bunnings —Laverton North VIC
- Full-time
- Budgeting
- Leadership
- Café
- Parental leave
4h
Service Experience Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- Leadership
- Employee assistance program
- Referral program
7d
Vendor Replenishment Planner
Bega Cheese —Docklands VIC
- Full-time
- Remote
- Microsoft Excel
1d
Energy Market Analyst - Australia
Powerline —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- SQL
- Analysis skills

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Client Operations Team Leader

Ericom
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$85,000 - $90,000 a year
5 days ago

Qualifications

Microsoft Word
ConnectWise
Microsoft Excel
Microsoft Outlook
Microsoft Office
Supervising experience
Telecommunication
Leadership
Communication skills
Time management

Full Job Description

Lead People. Drive Operations. Deliver Exceptional Client Service.

We're looking for an experienced Client Operations Team Leader to lead our Client Services team while taking ownership of our procurement and operational administration functions.

This is a hands-on leadership role that combines people management with operational excellence. You'll inspire and develop a high-performing team, oversee procurement and vendor relationships, and ensure our clients receive exceptional service through efficient processes and strong operational discipline.

If you're a proactive leader who enjoys improving processes, mentoring people, and delivering outstanding customer outcomes, we'd love to hear from you.

About the Role

Reporting to the Service Delivery Manager, you'll be responsible for leading the Client Services team while managing the day-to-day operational functions that keep our business running smoothly.

You'll play a key role in ensuring service levels are achieved, procurement activities are managed efficiently, and internal processes continue to evolve as we grow.

This role is ideal for someone who enjoys balancing leadership with hands-on operational responsibility.

What You'll Be Doing

Leadership & Team Development

Lead, coach and mentor the Client Services team to achieve outstanding customer outcomes.
Foster a positive, collaborative and accountable team culture.
Provide ongoing performance coaching, feedback and professional development.
Set clear expectations and drive continuous improvement across the team.

Client Operations

Ensure exceptional customer service is delivered in line with Managed Service Agreements (SLAs).
Oversee service queues and workflows within ConnectWise.
Monitor team performance, ticket management and operational KPIs.
Resolve complex client enquiries and support escalations where required.

Procurement & Vendor Management

Manage the procurement function for mobility products and services.
Build and maintain strong relationships with suppliers and vendors.
Coordinate purchasing, receipting, dispatch and inventory management.
Ensure procurement records remain accurate and up to date.
Support invoice reconciliation in collaboration with the Finance team.

Operational Excellence

Identify opportunities to improve processes and efficiency.
Maintain data integrity across operational systems.
Support office administration and day-to-day operational activities.
Work collaboratively with Customer Success, Sales, Finance and Operations teams to deliver exceptional client outcomes.

About You

You'll be a confident leader who enjoys developing people while remaining close to the day-to-day operations of the business.

You'll bring:

Previous experience leading or supervising a client service, customer service or operations team.
Strong organisational and time management skills.
A proactive, solutions-focused mindset.
Excellent communication and stakeholder management skills.
High attention to detail and accuracy.
Strong Microsoft Office skills, particularly Outlook, Word and Excel.
The ability to manage competing priorities in a fast-paced environment.

Desirable Experience

You'll be highly regarded if you have experience with:

Telecommunications or managed services.
ConnectWise or similar PSA platforms.
Procurement or purchasing processes.
Vendor and supplier management.
Inventory or logistics coordination.

Why Join Us?

At Ericom, we're passionate about delivering exceptional technology and mobility solutions backed by outstanding customer service.

When you join us, you'll enjoy:

A supportive and collaborative team environment.
The opportunity to lead and shape a high-performing team.
A varied role where no two days are the same.
Genuine opportunities to improve processes and influence the way we work.
Career development and professional growth.
A stable, growing Australian technology business.

Ready to Apply?

If you're an experienced leader with a passion for client service, operational excellence and developing high-performing teams, we'd love to hear from you.

Apply now and help us deliver exceptional experiences for our clients while leading a team that makes a real difference.

Pay: $85,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

dispatch team lead jobs in thomastown vic

Client Operations Team Leader

VOC Dispatch Operator

NEW STORE Sports Direct Sales Assistant - Broadmeadows

Fleet Controller

Team Leader (Warehousing)

Response Officer - Non Shiftwork

Customer Logistics and Inventory Manager

Operation Manager , AMZL

NEW STORE Sports Direct Department Manager - Broadmeadows

Warehouse Team Leader- Afternoon Shift

Radio and Voice Recording Service Lead

Senior Service Management Consultant

Manager - Customer Growth & GTM

Supply Chain Coordinator

Operations Courier

Customer Relations Consultant - South Yarra BMW (Full-Time)

Customer Experience Operations Manager - Laverton Fulfillment Centre

Service Experience Duty Manager

Vendor Replenishment Planner

Energy Market Analyst - Australia

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