South Yarra BMW, part of the award-winning, family-owned Jowett Motor Group, is looking for a friendly and professional Customer Relations Consultant to join our team.
In this role, you’ll be the first point of contact for our customers, ensuring every interaction is handled with care, professionalism, and a strong focus on customer satisfaction. You’ll be responsible for managing enquiries, supporting customers throughout their journey, and helping deliver an exceptional dealership experience.
If you enjoy working with people, take pride in providing great service, and thrive in a fast-paced automotive environment, we’d love to hear from you.
Why Jowett Motor Group
We back our people properly. Here’s what that looks like:
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Paid Parental Leave – 12 weeks primary carer, 2 weeks secondary
- Ongoing training and development (online and face-to-face) with real internal career pathways
- Recognition and team events (BBQs, birthdays, group Christmas party)
- Retailer discounts across major brands
- Employee Assistance Program (EAP)
- A genuine commitment to supporting women in automotive through our Women in Automotive partnership
- Leaders who set clear expectations, back you, and want you to succeed
About the role:
South Yarra BMW is thrilled to offer an exciting opportunity for a customer-focused Customer Relations Consultant to join our dynamic Customer Service team. In this role, you will take the lead in proactively reaching out to reach to our customers, re-engaging them to schedule additional service appointments, and skillfully addressing inquiries or objections to drive service bookings. Your passion for customer satisfaction will be key in ensuring an exceptional experience while enhancing our service offerings.
We operate a 5-day week Monday to Friday.
Key Responsibilities:
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Booking inbound and outbound service inquiry using the relevant booking system.
- Responding to personal, telephone or written inquiries and requests and arranging bookings to facilitate the timeliness of servicing of motor vehicles.
- Accurately recording customer and vehicle and service to be undertaken.
- Efficiently undertaking necessary administration duties which may include word processing, data entry, filing, mail dispatch, facsimile, or photocopying equipment operation.
- Managing sales and service follow-up calls in a professional, consistent, and timely manner.
- Promptly and thoroughly resolving customer concerns using established methods and processes.
- Reviewing and maintaining customer profiles for data accuracy and integrity.
- Conducting customer retention campaigns via phone using established methods and processes.
- Evaluating and identifying opportunities to improve the customer experience.
- Adapting a mature attitude with sensitivity to our customers confidential information.
- Receiving inbound calls and enquires from existing clients.
- Adapting and navigating through change.
- Managing large amounts of outbound/Inbound calls in a timely manner.
- Keeping record of all conversations in our Call Centre database in a comprehensible way.
- Maintaining call logs.
- Establishing a strong telephone presence and ability to communicate effectively with automotive customers.
You will also be:
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An excellent communicator and collaborator with strong verbal, written, listening and interpersonal skills.
- A proactive problem solver who is process-driven and highly organised, with strong initiative and the ability to flex and adapt in a fast-paced environment.
- Able to meet operational deadlines and achieve set sales targets and profit margins.
About Jowett Motor Group
Since 2001, Jowett Motor Group has grown into a leading automotive group representing BMW, MINI, Honda, Audi, Geely and Chery. Our culture is built on family values, accountability, and continuous improvement. We care about performance, but we care just as much about our people.
Apply now
Ready to take the next step with South Yarra BMW? Apply today. Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers
Diversity & inclusion
We welcome applications from people of all backgrounds, ages, genders and cultures.
Pre-employment checks
A National Police Check is required prior to commencement.
Jowett Motor Group was born from the experience and forethought of Tony Jowett in 1995 with brands Audi, Volkswagen and Subaru, before opening Eastern Honda Doncaster in 2000 which remains today. JMG has continued as a family-owned and operated business with its award-winning group of BMW and Honda dealerships across Victoria, South Australia and now the Australian Capital Territory. JMG is an established retail partner of Honda Australia, operating three metro Honda Centres: Eastern Honda, Northern Honda & Brighton Honda Centre. The JMG journey with Honda has been recognised by multiple National Dealer of the Year and Customer Excellence awards, to now leading national sales and service volumes. A new era was marked in 2013 for JMG with the opening of its first BMW dealership, Waverley BMW. Fast establishing itself as a key member of the BMW dealership network through a strong customer focused approach and commitment to excellence, JMG acquired South Yarra BMW in 2020. This was followed by the greenfield development of Berwick BMW opening in late 2020 and the recent introduction of Berwick MINI Garage. 2021 marked the opening of Glenelg BMW and MINI Garage in South Australia with a full redevelopment of the Glenelg site underway - due for completion in the second half of 2025. In September 2024, JMG will officially take over all existing business operations in Canberra BMW - including Canberra MINI Garage and Canberra BMW Motorrad. The growth plan for JMG continues with the opening of Chery Doncaster in July 2024 and Chery Brighton in early 2025. The JMG Executive Team is committed to fostering growth and excellence in the automotive retail operations sector. The Group aims to continue to collaborate with current and future Original Equipment Manufacturers (OEMs) to deliver award-winning retail experiences for customers while creating job opportunities for the automotive industry and current JMG employees.
