In-Demand Entry level software Jobs in Sydney Nsw

Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
Junior 3D Designer
Simply Seated —Botany NSW
- $70,000 - $75,000 a year
- Full-time
- In-person
Quick Apply
5d
Building Inspector — Graduate / Entry-Level
Waratah Property Inspections —Sydney NSW
- From $55,000 a year
- Urgently hiring
- Hybrid work
- Customer service
- Smartphone
- Construction experience
- Professional development assistance
Quick Apply
13d
Software Engineer
FinXL —Sydney NSW
- $70,000 - $80,000 a year
- Contract
- Hybrid work
- APIs
- AI
- Communication skills
6d
Research Assistant
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Data analysis skills
- Research
- Bachelor's degree
Marketing Assistant
Employment Hero —Sydney NSW
- $60,000 - $65,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
11h
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Macquarie Park NSW
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
12d
Junior Receptionist
Rehab Solutions —Fairfield NSW
- $54,000 - $58,000 a year
- Full-time
- Medical office experience
- Microsoft Office
- Clinic
- Employee discount
Quick Apply
7d
Laboratory Technician
Boral —Sydney NSW
- Full-time
- Laboratory
- Laboratory experience
- No degree
- On-the-job training
10d
Brokerage Classifier
UPS —Botany NSW
- Full-time
Bookkeeper
Benjamin & Robinson Solicitors —South Hurstville NSW
- From $40 an hour
- Part-time
- In-person
- Communication skills
Quick Apply
8d
Medical Receptionist / Administration Officer
Specialist Medical Services Group —Sans Souci NSW
- $30 - $36 an hour
- Part-time
- Clinic
- Organisational skills
- In-person
Quick Apply
Administration Officer
Nepean Blue Mountains Local Health District —Sydney NSW
- $37.27 - $38.44 an hour
- Part-time
- Microsoft Office
- Databases
- Administrative experience
- Employee assistance program
12d
2027 Graduate Civil Engineer - Community Development (NSW - Sydney, Wollongong or Nowra)
Stantec —Sydney NSW
- Full-time
- AutoCAD
- Employee assistance program
10d
Support Engineer
New Era Technology —Belrose NSW
- Full-time
- Azure
- Customer service
- Administrative experience
- Referral program
Quick Apply
6d
Medical Receptionist/ Administration Officer
Specialist Medical Services Group / Earlwood Medical Centre —Earlwood NSW
- $30 - $36 an hour
- Part-time
- Clinic
- Organisational skills
- In-person
Quick Apply
Accessible Format Officer
NextSense —Macquarie Park NSW
- $67,846 - $80,248 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Parental leave
Brokerage Officer
UPS —Rosebery NSW
- Full-time
Vehicle Merchandiser - Entry level
Carma —Sydney NSW
- Full-time
Quick Apply
20h
Support Engineer
New Era Technology AU —Belrose NSW
- Full-time
- Azure
- Customer service
- Administrative experience
- Referral program
6d

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Service Desk Analyst

Fujitsu -
Sydney NSW

Apply Now

Job Details

Benefits

Paid volunteer leave

Qualifications

Software troubleshooting
Customer service
ITIL
ServiceNow
Communication skills
Time management
Help desk

Full Job Description

Job Description

Service Desk Analyst

Job Location: Sydney

Location Flexibility: Primary Location Only

Req Id: 9083

Posting Start Date: 7/17/26

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

North Sydney Location
Entry level position
Immediate Start

We are seeking a bright, junior Service Desk Analyst to to provide a high-quality single point of contact, as part of a Service Desk service for Fujitsu's customers. This includes the management of all incidents, queries, service requests through to successful resolution and closure. This is to be achieved by the Service Desk Analyst fulfilling the responsibilities for the role. This role involves shift work and weekends working.

Australian Citizenship or Permanent Residency is mandatory.

About you

Responsibilities and Accountabilities:

Provide high-quality customer service across all end-user communications.
Log all contacts in the service management system as incidents, queries, complaints, service requests, or change requests, following Service Desk scripts and procedures.
Respond to and action contacts in line with SLAs, OLAs, and KPIs.
Troubleshoot and diagnose all requests, ensuring accurate categorisation and priority assignment.
Follow all applicable Service Desk procedures and repository guidance.
Provide procedural advice and technical fixes to support timely resolution.
Maintain regular end-user updates through to incident or service request resolution.
Meet contractual service level targets across contact handling, incidents, and service requests.
Own assigned incidents, queries, complaints, and service requests through to resolution, including escalation and closure where required.
Record all activities in the service management system through to closure.
For Fixed-on-First SLAs, attempt resolution within ten minutes using technical knowledge, knowledge articles, procedures, and scripted questions; escalate when required.
Comply with Fujitsu and customer security policies relevant to Service Desk operations.
Support ongoing improvement against KPIs, core competencies, and role-based competencies.
Participate in team meetings focused on improvement and weekly performance targets.
Recommend process improvements to support consistent, efficient business outcomes.
Create, review, and update knowledge base articles as required.

Requirements:

Experience in a Helpdesk/ customer service role either in a service industry or IT support role for at least 6 months, demonstrating an advanced practice of customer service
Strong communication skills, both written and face-to-face
Advanced telephone skills including the use of empathy with customer's situation and ability to communicate technical concepts to non-technical customers.
Intermediate conflict resolution
Advanced personal management: punctuality, attendance, and presentation
Good Time management
Knowledge of call logging, escalation and follow-up procedures
Knowledge of first level service centre call resolution
Knowledge of escalation procedures
Hardware and software troubleshooting including determination of an issue as an Incident
Awareness of ITIL best practice methodology

ServiceNow ticketing experience is highly desirable

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in class reward and recognition programs flexible work, volunteering leave and more.
We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can view a copy of our Frequently Asked Questions to assist with the recruitment journey. For all other general inquiries, please contact [email protected]

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

Relocation Supported: No

Visa Sponsorship Approved: No

Apply Now

Refine Your Search

entry level software jobs in sydney nsw

Service Desk Analyst

Junior 3D Designer

Building Inspector — Graduate / Entry-Level

Software Engineer

Research Assistant

Marketing Assistant

IT & Workplace Support Engineers (Multiple Opportunities Available)

Junior Receptionist

Laboratory Technician

Brokerage Classifier

Bookkeeper

Medical Receptionist / Administration Officer

Administration Officer

2027 Graduate Civil Engineer - Community Development (NSW - Sydney, Wollongong or Nowra)

Support Engineer

Medical Receptionist/ Administration Officer

Accessible Format Officer

Brokerage Officer

Vehicle Merchandiser - Entry level

Support Engineer

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