In-Demand Call centre team leader Jobs in Sydney Nsw

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Customer Service Representative (Inbound Contact Centre)
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick Apply
Call Centre Ambassador - Travel Industry
Bluelink International Australia Pty Ltd —Pyrmont NSW
- From $28.57 an hour
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer skills
- Work from home
- Referral program
Quick Apply
Credit Collection Specialist
American Express —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Negotiation
- Health insurance
- Dental insurance
7d
Credit Solutions Representative Parramatta
Francom —Sydney NSW
- Full-time
- Communication skills
- Negotiation
- Employee assistance program
Customer Service Coordinator - Night Shift
Siemens Healthineers —Sydney NSW
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
Contact Centre Agent
I-MED Radiology Network —Five Dock NSW
- 8 hour shift
- Hybrid work
- Communication skills
- Free parking
- Work from home
Industrial Organiser (Advocacy) Member Service Centre
CPSU-PSU Group —Surry Hills NSW
- From $93,718 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Work from home
Quick Apply
8d
Team Leader, Customer Engagement (hybrid/remote)
Commonwealth Superannuation Corporation (CSC) —Sydney NSW
- Full-time
- Hybrid work
- Management
- Conflict management
- Leadership
13d
Contact Centre Ambassador
Richemont —Sydney NSW
- Weekend availability
- CRM software
- Customer service
- Salesforce
5d
Trainee Recruitment Consultant – Allied Health
MGG Health —Sydney NSW
- Hybrid work
- Sales
- Customer service
- No experience needed
Customer Service Representative
ISS —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Opportunities for advancement
Collections Officer
Transurban —Sydney NSW
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Diploma/Cert 3 Childcare Room Leader
Nurtured Beginnings —Bankstown NSW
- $36 - $50 an hour
- Full-time
- Education
- Bachelor's degree
- First Aid Certification
- Employee discount
- Professional development assistance
Quick Apply
Client Services Team Leader
HUB24 —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Parental leave
Security Officer / Security Guard / Retail Security Team Member
Assetlink —Brookvale NSW
- Rotating roster
- CPR Certification
- Customer service
- First Aid Certification
Urgent Care Operations Coordinator-Medical State Office NSW
For Health Group —Leichhardt NSW
- Weekend availability
- Management
- Administrative experience
- Communication skills
- Health insurance
- Dental insurance
Sales Team Leader
PassportCard —North Sydney NSW
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
- Free food
Quick Apply
2d
Administration Officer
Nepean Blue Mountains Local Health District —Sydney NSW
- $34.93 - $36.09 an hour
- Weekend availability
- Microsoft Office
- Education
- Front desk
- Employee assistance program
11d
Business Development Executive (Sydney)
Sleek —Sydney NSW
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Bachelor's degree
- Annual leave
- Work from home
Quick Apply
Business Services and Operations Support
Toll Group —Sydney NSW
- Full-time
- Management
- Microsoft Office
- Administrative experience

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Customer Service Representative (Inbound Contact Centre)

My NRMA -
Sydney Olympic Park NSW

Quick Apply

Job Details

Full-time

Benefits

Annual leave

Qualifications

Customer service
Communication skills

Full Job Description

Company Description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

Start date 24th August 2026 | Full-time Permanent role, Shift work: 5am-midnight Monday to Sunday | Hybrid (Gosford or Sydney Olympic Park and Working from Home)

As an Inbound Customer Service Representative, you’ll be the first point of contact for roadside assistance calls - helping people feel safe, supported, and back on the road quickly. Become the reassuring voice our members rely on. Build meaningful skills, grow your career, and make a real impact every day!

Qualifications

The important details!

Start Date: 24th August 2026
Hours: Full time Permanent position (35 hours per week)
Roster: Full commitment to a 3-week rotational roster between the hours of 5am midday-12am midnight, Monday to Sunday (including public holidays). Please note the rosters and/or hours are not negotiable.
Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Sydney Olympic Park or Gosford. Training will be hybrid for 5 weeks with one day at the Sydney Olympic Park office and the rest from home. Must live within 100km from Sydney Olympic Park or central Gosford to fulfil these regular requirements (no further than Newcastle or Wollongong).
Holiday/Leave Requests: Please note unfortunately we are unlikely able to support any leave requests between mid-November until end of Feb 2027, due to peak period.

What You’ll Do

Customer Empathy: Handle inbound roadside assistance calls calmly, professionally, and accurately.
Clear Communication: Reassure members and provide concise guidance in line with quality standards.
Data Integrity: Maintain accurate records and handle member information confidentially.
Critical Thinking: Assess member needs and coordinate the appropriate service efficiently.
Collaboration: Work with internal teams to deliver timely outcomes.
Systems Proficiency: Navigate multiple systems while following processes and procedures.
Problem Solving: Use sound judgement under pressure to deliver positive member experiences.

What You’ll Bring

Customer Service Experience and Passion: Proven experience working in customer service and a passion to help people. Previous contact centre experience is welcomed but not essential – we will provide you training!
Resilience & Composure: Perform effectively in fast‑paced, high‑volume environments while remaining calm under pressure.
Emotional Resilience: Maintain focus through challenges, quickly recovering with a positive, can‑do attitude.
Adaptability: Embrace change and confidently adopt new systems, processes, and responsibilities.
Empathy & Member Focus: Deliver empathetic, solutions‑driven support so every member feels heard and supported.
Communication & Professionalism: Apply strong listening and communication skills with discretion and professionalism.
Technical Confidence & Accuracy: Navigate multiple systems efficiently with strong attention to detail.
Self‑Motivation: Work independently and proactively within a remote team environment.
Team Connection: Value teamwork and actively build strong relationships both virtually and in person.

Why You’ll Love This Role

Great pay + shift loadings for early, late, weekend and public holiday shifts
5 weeks annual leave + a “Me Day” after your first year of service
Eligibility for KPI bonuses (after passing training and eligible 1st full quarter after passing induction training)
Huge discounts on travel, holidays, groceries, movies, fitness, insurance & more
Career pathways across NRMA - many leaders started here
Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Olympic Park or Gosford

Ready to Keep Australia Moving?

Apply today! You’ll complete a few screening questions and an online assessment as the first step. If your application is shortlisted further to this, you will receive access to a link to a recorded information session and further interview processes.

If you require any adjustments during the recruitment process, please contact our Talent Acquisition Specialist as part of the information session.

All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Quick Apply

Refine Your Search

call centre team leader jobs in sydney nsw

Customer Service Representative (Inbound Contact Centre)

Call Centre Ambassador - Travel Industry

Credit Collection Specialist

Credit Solutions Representative Parramatta

Customer Service Coordinator - Night Shift

Contact Centre Agent

Industrial Organiser (Advocacy) Member Service Centre

Team Leader, Customer Engagement (hybrid/remote)

Contact Centre Ambassador

Trainee Recruitment Consultant – Allied Health

Customer Service Representative

Collections Officer

Diploma/Cert 3 Childcare Room Leader

Client Services Team Leader

Security Officer / Security Guard / Retail Security Team Member

Urgent Care Operations Coordinator-Medical State Office NSW

Sales Team Leader

Administration Officer

Business Development Executive (Sydney)

Business Services and Operations Support

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