SALES TEAM LEADER – TRAVEL INSURANCE
- Competitive salary + Super + 10% STI
- Amazing Team Culture
- Paid day off on your birthday
- Stunning offices with amazing views of Sydney
- Employee Experience Program
About the company PassportCard is an innovative company that puts customers and employees at the centre of everything we do. As an award-winning travel insurance provider, PassportCard offers a unique value proposition unseen in the Australian market, making instant payouts to our customers for our most common types of claims when they’re overseas.
We are looking for an experienced and high-performing Sales Team Leader to join our team and take the next step in their career.
About the role this role will lead our inbound Sales team by overseeing, motivating, and coaching an amazing team of sales representatives to ensure all sales objectives and targets are achieved or exceeded. The key responsibilities include:
- Ensuring all interactions, internal processes, and other duties are conducted timely and in accordance with standard operating procedures and relevant legislation.
- Providing sales training and coaching to ensure sales outcomes are delivered effectively and consistently by the team.
- Monitoring and allocating workload across the sales team.
- Analysing performance, identifying opportunities and problems, and implementing improvement actions.
- Acting as an escalation point for the sales team for complex matters and disputes.
- Helping on queue and performing sales calls during peak time or when under capacity.
- Conducting regular one-on-ones and formal performance appraisals with each team member to set and review performance objectives.
- Holding regular team meetings and daily team huddles to update the team on performance and the key focus.
- Conducting quality assurance audits.
- Ensuring individual and team performance is recognized and appropriately rewarded.
- Preparing rosters and ensuring adequate coverage.
Your experience
- Proven experience working in contact centre sales environment.
- Proven experience in leadership, coaching and training
- Excellent communication and leadership kills
- Strong organisational and time management abilities
- Customer-oriented approach
- Experience in the travel insurance industry is a plus
If this opportunity excites you as much as it does us, we'd love to hear from you!
Benefits:
- Employee discount
- Free food
Application Question(s):
- What attracted you to apply for this role in particular?
- What is your expected annual base salary?
- What makes you stand out from the other candidates for this role?
Work Location: In person
