In-Demand Workforce planning manager Jobs in Sydney, Nsw

Workforce Planning Manager
Avant —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- Analysis skills
1d
Strategy & Operations Senior Manager, Australia
Whatnot —Sydney NSW
- $204,000 - $240,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Corporate Services Manager
Granada Wealth Advisory —Balmain NSW
- $79,499 - $110,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Financial services
- Work from home
- Opportunities for advancement
Quick Apply
Workforce Planning & Insights Manager
Australian Payments Plus —Sydney NSW
- Contract
- Analysis skills
- Financial services
- Analytics
Quick Apply
1d
Area Manager
Uniting —Oatlands NSW
- Full-time
- Bachelor's degree
- Communication skills
- Employee assistance program
RTO Manager
ACES Group —Redfern NSW
- From $115,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
Quick Apply
Operations Manager, Australia
Whatnot —Sydney NSW
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
Senior Planning Manager
Omnicom Group —Sydney NSW
- Full-time
- Hybrid work
- Parental leave
- Employee assistance program
Area Manager (Australia)
APM Monaco —Sydney NSW
- $100,000 - $130,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick Apply
12d
Manager Aboriginal Workforce
NSW Health —Caringbah NSW
- $132,236 - $150,222 a year
- Full-time
- Annual leave
- Employee assistance program
7d
Category Manager, Australia - Fashion
Whatnot —Sydney NSW
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- SQL
- Business development
- Health insurance
- Work from home
Area Manager
Uniting NSW.ACT —Oatlands NSW
- Education
- Bachelor's degree
- Communication skills
- Employee assistance program
Category Manager, Australia
Whatnot —Sydney NSW
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- SQL
- Business development
- Health insurance
- Work from home
Enterprise Change Manager
Transport For NSW —Macquarie Park NSW
- $163,145 - $182,721 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Communication skills
5d
Marketing Manager, Australia
Whatnot —Sydney NSW
- $153,000 - $180,000 a year
- Full-time
- Hybrid work
- Marketing
- Health insurance
- Dental insurance
Category Manager, Australia - Cards & Collectibles
Whatnot —Sydney NSW
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- SQL
- Business development
- Health insurance
- Work from home
Senior Facilities Manager
JLL —Sydney NSW
- Communication skills
- Health insurance
- Parental leave
Corporate General Manager
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Master's degree
- Business Administration
- Budgeting
- Work from home
Quick Apply
Senior Manager Divisional Planning and Enablement
Transport For NSW —Mascot NSW
- Full-time
- Communication skills
12d
Workforce Planning Specialist
Qantas —Sydney NSW
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Leadership
Quick Apply
7d

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workforce planning manager jobs near sydney, nsw

Workforce Planning Manager

Avant -
Sydney NSW

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Job Details

Permanent | Full-time
1 day ago

Qualifications

Power BI
Microsoft Excel
Management
Analysis skills
Forecasting
Communication skills
Time management
Analytics

Full Job Description

About the role
Reporting to the Head of Digital Service & Delivery, the Workforce Planning Manager is responsible for leading workforce planning across the Medical Indemnity business, ensuring operational teams are appropriately resourced to deliver exceptional service outcomes for members.
This role owns the end-to-end workforce planning function, from long-term forecasting and budget planning through to day-to-day scheduling, real-time performance management and operational readiness. Working across Member Engagement and broader operational functions including Claims, Underwriting and Growth, the Workforce Planning Manager provides expert advice, data-driven insights and strategic workforce recommendations that support business performance and growth.
This is a highly visible role that combines strategic thinking with hands-on execution. You'll work closely with operational leaders and senior stakeholders, influencing decisions through workforce analytics, forecasting expertise and operational planning.
Key accountabilities

Strategic workforce planning and forecasting

Lead and continually improve workforce planning governance, forecasting methodologies and planning standards across the business.
Develop long-term workforce forecasts and resource plans to support budget planning, headcount modelling and business growth objectives.
Translate demand forecasts into workforce requirements, identifying future resourcing needs and opportunities.
Provide strategic workforce insights and recommendations to senior leadership.
Identify emerging trends, risks and opportunities through workforce data analysis and forecasting.

Workforce management and operational planning

Produce accurate short-term forecasts across multiple service channels and operational work queues.
Develop and maintain workforce schedules that balance service delivery, operational efficiency and employee wellbeing.
Manage workforce availability planning, taking into consideration leave, training, coaching and development activities.
Ensure workforce management system data remains accurate and up to date, including skills matrices, shift patterns and leave management.

Real-time performance management

Partner with operational leaders and the Real-Time Analyst to monitor performance and workforce utilisation across service and administration teams.
Respond to changes in demand by adjusting workforce plans and resource allocation as required.
Provide timely visibility of operational risks, service impacts and performance gaps to support informed decision-making.

Operational readiness and change management

Assess the workforce impact of proposed projects, initiatives and business changes.
Ensure training programs, system releases, quality activities and change initiatives are incorporated into workforce plans.
Collaborate with stakeholders across Claims, Underwriting, Growth, Marketing and Business Systems to align resourcing plans with business priorities.
Support the successful implementation of business initiatives while maintaining service delivery performance.

Systems, reporting and insights

Act as the workforce management, telephony and customer engagement systems subject matter expert.
Lead the development and delivery of workforce reporting, dashboards and operational performance insights.
Monitor and report on key workforce metrics including service levels, occupancy, adherence, shrinkage and average handling time.
Partner with internal and external stakeholders to drive continuous improvement and system enhancements.
Deliver analysis and recommendations to support strategic projects, business cases and operational decision-making.

Key capabilities
Experience

Demonstrated experience in workforce planning, resource planning or senior operational planning roles within a contact centre or operational environment.
Strong experience across the full workforce management lifecycle, including forecasting, capacity planning, scheduling, real-time management and reporting.
Experience operating autonomously and managing complex workforce planning activities across multiple teams or business functions.
Exposure to operational change governance and business transformation initiatives.

Technical skills

Strong analytical and problem-solving skills, with the ability to interpret complex data and identify actionable insights.
Advanced Excel skills and experience using business intelligence tools such as Power BI.
Experience working with workforce management platforms such as NICE, Genesys or similar systems.
Knowledge of contact centre and customer engagement technologies and reporting frameworks.

Stakeholder management

Strong communication and relationship-building skills.
Ability to confidently engage with and influence stakeholders at all levels of the organisation.
Demonstrated ability to translate complex workforce and operational data into clear, meaningful business insights.

Qualifications

Tertiary qualification in Business, Statistics, Mathematics or a related discipline is desirable but not essential.

Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
Our inclusive workplace is somewhere everyone can succeed.
Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at [email protected]

Apply Now

Refine Your Search

workforce planning manager jobs in sydney, nsw

Workforce Planning Manager

Strategy & Operations Senior Manager, Australia

Corporate Services Manager

Workforce Planning & Insights Manager

Area Manager

RTO Manager

Operations Manager, Australia

Senior Planning Manager

Area Manager (Australia)

Manager Aboriginal Workforce

Category Manager, Australia - Fashion

Area Manager

Category Manager, Australia

Enterprise Change Manager

Marketing Manager, Australia

Category Manager, Australia - Cards & Collectibles

Senior Facilities Manager

Corporate General Manager

Senior Manager Divisional Planning and Enablement

Workforce Planning Specialist

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