In-Demand Vendor manager it Jobs in Sydney, Nsw

IT Service Manager ANZ
FERRERO —Sydney NSW
- Computer Science
- Engineering
- Bachelor's degree
10d
Cybersecurity Specialist
wentworth institute of higher education —Surry Hills NSW
- $90,000 - $110,000 a year
- Full-time
- Writing skills
- Master's degree
- Administrative experience
Quick Apply
Manager Portfolio Pipeline
Transport For NSW —Macquarie Park NSW
- $163,145 - $182,721 a year
- Full-time
- Management
1d
Senior Manager, Enterprise Systems & IT Operations
Domain Group —Pyrmont NSW
- Azure
- Management
- ERP systems
Senior Manager, Enterprise Systems & IT Operations
CoStar Group —Sydney NSW
- Full-time
- Azure
- Management
- ERP systems
Technical Delivery Manager
Volkswagen Financial Services Australia —Chullora NSW
- Contract
- PMP
- No degree
- Agile
Workplace Experience Specialist (12 Month FTC)
Clio —Sydney NSW
- $89,700 - $121,300 a year
- Full-time
- Hybrid work
- Office
- Administrative experience
- In-person
11d
Senior Manager Global Technology
Sony Music Entertainment Canada —Sydney NSW
- Computer Science
- Office
- Bachelor's degree
Manager, Strategic Suppliers
FrankieOne —Haymarket NSW
- Hybrid work
- Management
- Sales
- Business development
Technology Continuity & Resilience Manager
Avant —Sydney NSW
- Full-time
- Azure
- AWS
Account Manager, APAC
Strava —Sydney NSW
- $125,000 - $135,000 a year
- Full-time
- Hybrid work
- Sales
Principal Project Manager
NSW Police Force —Parramatta NSW
- $165,865 - $173,174 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
National IT Manager - Australia
TIMG AU —Sydney NSW
- Full-time
- AI
- Communication skills
Incident & SLA Governance Manager
Optus —Macquarie Park NSW
- Commuter assistance
- Parental leave
IT Administrator
IREN —Sydney NSW
- Full-time
- Management
- Computer Science
- Administrative experience
- Annual leave
Value Stream Manager
Toll Group —Sydney NSW
- Full-time
- Azure
- Computer Science
- Master's degree
Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services
Amazon Kuiper Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- DevOps
- Engineering
Business Implementation Project Manager (Temporary)
BNP Paribas —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
8d
Coordinator, Training - Netflix Animation Studios
Netflix —Sydney NSW
- Google Suite
- Master's degree
- Administrative experience
- Health insurance
- Dental insurance
Project Manager
World Wide Technology Holding, LLC —Sydney NSW
- Full-time
- Education
- Bachelor's degree
- Business
- Profit sharing
- Wellness program

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IT Service Manager ANZ

FERRERO -
Sydney NSW

Apply Now

Job Details

10 days ago

Qualifications

ITIL Certification
Computer Science
Incident management
Engineering
IT service management
IT infrastructure
Bachelor's degree
ServiceNow
Communication skills
Information Technology

Full Job Description

Information Technology

Job ID:

76541

Sydney, NSW, AU (Hybrid)

Permanent

About the Role:

The role of the IT Service Manager – ANZ is a part on the Asia Pacific multi‑country IT team and is responsible for overseeing IT service delivery, infrastructure, and operational support across Australia and New Zealand, ensuring stable, secure, and high‑quality IT services aligned with global standards. This position works closely with regional and global IT teams, business stakeholders, and external partners, playing a key role in incident management, service performance, vendor coordination, and continuous improvement initiatives.

Main Responsibilities:

Oversee day‑to‑day IT infrastructure and application support across Australia and New Zealand, ensuring service reliability and performance
Ensure IT services meet agreed SLAs through effective incident, escalation, and major incident management
Act as a coordination point during high‑impact incidents, including stakeholder communication and situation‑room management
Monitor service performance, trends, and KPIs to support continuous service improvement
Support the stability, availability, and security of IT infrastructure, including networks, servers, data centres, and end‑user environments
Manage IT asset lifecycle activities, including tracking, renewals, and compliance with governance standards
Support business continuity and resilience planning in line with regional and global requirements
Ensure alignment with Ferrero IT policies, security standards, and governance frameworks
Support statutory and internal audits, ensuring compliance with Group IT requirements
Collaborate with cybersecurity and global IT teams on risk management and investigations
Manage relationships with IT vendors and service providers, including SLA monitoring, performance reviews, and contract compliance
Partner with regional business stakeholders and global IT teams to support technology initiatives and service improvements

About You:

University degree in Information Technology, Engineering, Computer Science, Business Management, or a related field
ITIL certification is required; additional ITSM certifications are an advantage
Relevant experience in IT service management, infrastructure, and operations within a regional or multi‑country environment
Solid knowledge of IT infrastructure, networks, servers, data centres, end‑user support, and application services.
Proven experience in incident management, escalation/de‑escalation, and major incident coordination within SLA frameworks
Experience working with global second‑ and third‑level support teams
Strong background in vendor management and IT service delivery
Hands‑on experience with ITSM tools (e.g. ServiceNow)
Strong stakeholder management and communication skills
Customer‑focused mindset with a structured, solution‑oriented approach

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.

Our Application Process

We’re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us!

1. Apply

Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests

2. Assess

Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job

3. Interview

If the first interview goes well, you’ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization

Apply Now

Refine Your Search

vendor manager it jobs in sydney, nsw

IT Service Manager ANZ

Cybersecurity Specialist

Manager Portfolio Pipeline

Senior Manager, Enterprise Systems & IT Operations

Senior Manager, Enterprise Systems & IT Operations

Technical Delivery Manager

Workplace Experience Specialist (12 Month FTC)

Senior Manager Global Technology

Manager, Strategic Suppliers

Technology Continuity & Resilience Manager

Account Manager, APAC

Principal Project Manager

National IT Manager - Australia

Incident & SLA Governance Manager

IT Administrator

Value Stream Manager

Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services

Business Implementation Project Manager (Temporary)

Coordinator, Training - Netflix Animation Studios

Project Manager

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