In-Demand Sr. program manager, au country lead Jobs in Sydney, Nsw

Sr. Program Manager, AU Country Lead
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- Business
1d
Senior Program Manager, Disaster Relief Operations
Amazon Commercial Services Pty Ltd - F47 —Sydney NSW
- Full-time
- Writing skills
- Master's degree
- Business Administration
- Commuter assistance
- Health insurance
14d
Sr Program Manager, AU OTR ACES
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- AI
CRM Manager
King Living —Turrella NSW
- Full-time
- CRM software
- Marketing
- Analysis skills
Quick Apply
7d
Senior Change Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Senior Manager, Agile Delivery & Enablement - People and Culture Transformation
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Product management
- Agile
- Annual leave
- Work from home
Acct. Manager, Member Relations - AUS/NZ
Virtuoso, Ltd. —Mosman NSW
- CRM software
- Sales
- Microsoft Office
Lead Client Enablement Manager
Link Group —Parramatta NSW
- Hybrid work
- Financial services
- Parental leave
- Employee assistance program
Senior Facilities Manager
JLL —Sydney NSW
- Communication skills
- Health insurance
- Parental leave
Program Manager
TAFE NSW —Sydney NSW
- $203,592 a year
- Temporary
- No degree
7d
Senior Delivery Manager - People and Culture Transformation
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
- Work from home
Development Coordinator, Amazon MGM Originals Australia, New Zealand
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Senior Content Program Manager
Microsoft —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Manager, Operational Risk Manager, APAC Lead, Macquarie Capital
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Management
- Annual leave
- Work from home
7d
Change Delivery & Assurance Lead | Senior Manager
PWC Australia —Sydney NSW
- Contract
- Management
- DevOps
- Agile
- Parental leave
1d
Global Continuous Improvement Manager
TJX Australia —Mascot NSW
- Full-time
- No degree
- Agile
- AI
Sr Capital Planning Manager, International Capital Management
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Management
- PMP
- Engineering
Strategic Program Manager, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- PMP
- Engineering
6d
Enablement Program Manager, APAC
Okta —Sydney NSW
- Sales
- Public speaking
- Organisational skills
Senior Manager, Growth Technology Lead
SafetyCulture —Sydney NSW
- Full-time
- Sales
- Salesforce
- SQL
- Parental leave
- Employee assistance program

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Sr. Program Manager, AU Country Lead

Amazon Commercial Services Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Master's degree
Scalability
Business Administration
Business

Full Job Description

DESCRIPTION

At Amazon, we're looking for a Senior Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will be responsible for establishing scalable mechanisms to ensure world-class evaluation processes for delivery partners. You will relentlessly focus on continuous improvement, diving deep into processes and issues to uncover the root cause and systematically fix underlying defects to prevent the recurrence of similar process defects. This opportunity requires excellent troubleshooting, root cause identification, problem-solving, an analytical approach and logical reasoning, and the ability to succeed in a fast-paced environment. An ideal candidate for this role should have proven expertise collaborating cross-functionally, building scalable mechanisms and communicating to senior stakeholders, including Legal, Directors and VPs.

This role will act as the Australia country lead for the Service Level Standards (SLS) program, which is responsible for ensuring that Delivery Partners (DPs) provide high quality service to Amazon Last Mile delivery businesses. Our vision is to influence Delivery Partners to be safe, reliable, and provide great quality deliveries to our customers by accurately measuring driver behaviour and communicating opportunities for them to improve.

Key job responsibilities
Act as the Subject Matter Expert for unique business, legal and cultural requirements in Australia and customize SLS program strategy to ensure it remains accurate and effective accordingly.
Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress.
Ensure SLS processes are compliant with unique Australian legal regulations. This includes ownership of a dedicated workflow for auditing Australia enforcement decisions to mitigate legal risk. Additionally, this role will provide program support for the Senior Risk Manager role for Australia, who will represent Amazon Flex in conciliation meetings with the Australian Fair Work Commission (FWC) and/or other labour arbitration bodies/regulators.

Drive customer quality by partnering with regional business teams to review and improve key business quality metrics.
Partner with customers and internal/external program, product and tech teams to determine what projects move forward and in what priority order. Act as the bridge between Australia-based Flex teams and the central SLS worldwide team to ensure team goals are aligned and are achieved successfully.
Oversee gaps between teams, processes and systems and help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood or documented, ineffective cross-team collaboration, insufficient stakeholder reviews).
Develop, implement, and manage KPI reporting for a portfolio of programs, providing visibility to the milestones and performance of relevant projects.
Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.

BASIC QUALIFICATIONS

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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sr. program manager, au country lead jobs in sydney, nsw

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