In-Demand Social services manager Jobs in Sydney, Nsw

Client Services Event Specialist - Global Growth Experiences Start up
ClassBento —Chatswood NSW
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
13d
Risk, Compliance & Assurance Manager (Shared Services)
Aboriginal Legal Service —Redfern NSW
- $155,789 - $158,905 a year
- Full-time
- Working with children
- Communication skills
Business Development Manager - Enterprise & Government
Aussie Broadband —Sydney NSW
- Full-time
- Presentation skills
- Annual leave
- Parental leave
National Client Services Manager
All About Caring —Sydney NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Nursing
- Leadership
- Communication skills
Quick Apply
Area Manager
Uniting NSW.ACT —Oatlands NSW
- Education
- Bachelor's degree
- Communication skills
- Employee assistance program
Area Manager
Uniting —Oatlands NSW
- Full-time
- Bachelor's degree
- Communication skills
- Employee assistance program
Manager, Multicultural Health Team
NSW Health —Darlinghurst NSW
- $132,236 - $150,222 a year
- Full-time
- Management
- No degree
- Leadership
- Annual leave
- Employee assistance program
7d
Practice Manager
Urban Physiotherapy Sports Clinic —North Sydney NSW
- $70,000 - $100,000 a year
- Part-time
- Microsoft Office
- Business development
- In-person
- Employee discount
- Free food
Quick Apply
Engagement Manager - Professional Services
Sprinklr —Sydney NSW
- Full-time
- Management
- Sales
- Business development
- Health insurance
- Annual leave
Manager, Intelligence
CT Group —Sydney NSW
- Business development
- Communication skills
- Time management
FMHSS Team Leader Sydney
Royal Rehab —Sydney NSW
- Full-time
- Computer skills
- Leadership
- Health insurance
Contracts Manager, APAC
Anthropic —Sydney NSW
- Contract
- Hybrid work
- Management
- Sales
- Education
- Parental leave
Manager, Internal Review
Office of the Children's Guardian —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- No degree
8d
Social & Content Manager
BeneFit Cosmetics —Sydney NSW
- Full-time
- Communication skills
- Analytics
Analyst, Office and Team Assistant
Janus Henderson —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Local Court Practice Manager, Criminal Law Practice
Aboriginal Legal Service —Redfern NSW
- $140,862 - $146,830 a year
- Full-time
- Supervising experience
- Working with children
- Organisational skills
Operations Coordinator
Cluey Learning —Sydney NSW
- $65,000 - $75,000 a month
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
Fan Services & Precinct Activations Manager
World Rugby —Sydney NSW
- Weekend availability
- Communication skills
- Work from home
9d
OOSH Regional Manager - NSW- TeamKids
TeamKids —Summer Hill NSW
- Full-time
- Travel reimbursement
- Health insurance
Marketing Manager
ReSmart —Barangaroo NSW
- $100,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Bachelor's degree
Quick Apply

I want to receive the latest job alert for social services manager in sydney, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

social services manager jobs near sydney, nsw

Client Services Event Specialist - Global Growth Experiences Start up

ClassBento -
Chatswood NSW

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
13 days ago

Qualifications

Multilingual
Customer service
Analysis skills
Zendesk
Data entry
Communication skills

Full Job Description

Client Services Event Specialist

Do you love customer service and have a passion for art, craft, and cooking experiences? We’re looking for an enthusiastic and articulate Client Services Event Specialist with strong people and account management skills to join our team in a hands-on role to make a meaningful impact.

About ClassBento

ClassBento is a community marketplace for fun workshops, activities, and leisure experiences, both in-person and online. We help people switch off, learn new skills, discover new passions, and improve their wellbeing.

In a world that’s more connected than ever, stress and burnout are on the rise. Our experiences give people the chance to slow down, get creative, and enjoy the simple pleasure of making something with their own hands. It’s meaningful work, and we’re proud of the impact we have on individuals, teams, and small businesses.

About the Role

This hands-on role is ideal for someone who genuinely loves customer service, account management, and helping others.

Your role will include day-to-day customer service tasks as well as managing our inbound private group request channels. You’ll spend roughly 50% of your time directly supporting our customers via phone and Zendesk, and 50% managing our group booking enquiries, ensuring an exceptional experience for customers, including corporate clients. A focus will be on nurturing relationships with our existing corporate clients as well as outreach to clients as required.

You’ll be joining a close-knit, high-growth team and will play a key role in shaping how our customers experience ClassBento. You will ensure that you consistently uphold high service standards across key customer touchpoints both internally and externally.

This is a full-time role (Monday to Friday) with some flexibility for the right person. The position is hybrid, requiring you to work from our Chatswood office 2–3 days per week.

Responsibilities

Group Booking Management: Oversee private group requests, ensuring they are handled promptly to maintain high conversion rates and drive revenue (corporate events and private celebrations).
Teacher Liaison: Ensure our teachers provide prompt, helpful responses to group booking enquiries.
Customer Support: Act as an intermediary to ensure customers have all the information they need to complete their bookings, including following up with them as needed to win sales.
Account Management: Nurture corporate accounts and identify/convert opportunities to sell our workshops and gift cards.
Inbound Customer Support: Deliver exceptional customer service across inbound channels, primarily email/Zendesk and phone, maintaining our 5-star average rating on Google and other platforms.
Conflict Resolution: Resolve queries and manage issues or conflicts with customers and teachers, with professionalism and empathy. Work closely with our account managers to find fair, win-win outcomes when issues arise.
Hit Performance KPIs: Demonstrate best practices across the team, ensuring SLAs and group request conversion metrics are consistently met.

Skills & Experience

Minimum of 2-3 years’ experience in a full time customer service and/or account management role.
Excellent verbal and written communication skills; enthusiastic, outgoing, and confident.
Adaptable & resilient: We are a rapidly growing company and you’ll need to be comfortable with change.
You need to be able to calmly handle challenging situations or conflict without letting it get you down.
Strong attention to detail and excellent time management - you don't drop the ball.
Growth-oriented, continually seeking better ways to solve problems and deliver results.
A supportive team player who enjoys working both in-person and remotely.
Comfortable with using software like Zendesk, Aircall and CRM systems.Growth-oriented, continually seeking better ways to solve problems, improve processes, and deliver results.

Cultural Fit

Open: You value feedback, love learning, and are committed to continuous improvement.
Conscientious: You take ownership, pride yourself on doing great work, and ensure you don’t let others down.
Caring: You build empathetic, professional relationships with colleagues and customers.

Nice to Have

Experience with B2B sales.
A genuine love for experiences, arts, and crafts.
Tech startup or online marketplace experience is a plus!

The Fun Stuff

Join a talented team making a genuine social impact.
Competitive salary package
$500 annual training budget.
$1,000 worth of ClassBento experiences each year.
Flexible office and remote work environment.
Supportive, positive workplace—rated 5 stars on Glassdoor and Indeed.
Opportunities to contribute to projects within the Customer
Service team and collaborate across other departments as the business grows.

Details

Job Type: Full-time
Location: Hybrid
Eligibility: Applicants must have full Australian working rights.
Salary: $65k - $75k plus super

Ready to make an impact? Apply now with a cover letter - we’d love to hear from you! (Applications with no cover letter will not be reviewed.)

Pay: $65,000.00 – $75,000.00 per year

Application Question(s):

Please include a covering letter, we will NOT review any application if this is not provided

Work Location: Hybrid remote in Chatswood NSW 2067

Quick Apply

Refine Your Search

social services manager jobs in sydney, nsw

Client Services Event Specialist - Global Growth Experiences Start up

Risk, Compliance & Assurance Manager (Shared Services)

Business Development Manager - Enterprise & Government

National Client Services Manager

Area Manager

Area Manager

Manager, Multicultural Health Team

Practice Manager

Engagement Manager - Professional Services

Manager, Intelligence

FMHSS Team Leader Sydney

Contracts Manager, APAC

Manager, Internal Review

Social & Content Manager

Analyst, Office and Team Assistant

Local Court Practice Manager, Criminal Law Practice

Operations Coordinator

Fan Services & Precinct Activations Manager

OOSH Regional Manager - NSW- TeamKids

Marketing Manager

I want to receive the latest job alert for social services manager in sydney, nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected