Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
About us
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
The Opportunity
Due to a parental leave cover requirement, we are seeking a Technical Training Specialist to support our General Insurance function, joining our Learning and Capability team for a period of 12 months.
In this role, you will support staff transition into their operational roles through training of processes, systems and platforms in the operational environment. You will partner with the local business operation to understand technical claims management capability requirements and to design, develop, facilitate, coach, monitor and evaluate claims technical training initiatives to drive performance within the operation.
Reporting to the Manager – Strategy and Implementation, you will be aligned with our claims and technical personnel for coaching, development and capability improvement activities. This is an exceptional opportunity to bring your existing skills and experience to a role which truly adds value to the development of our people and service offerings.
Additionally, you will:
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Design and develop claims technical training programs and assessments (including new starter program), aligned to the Gallagher Bassett (GB) competency framework across a number of delivery methods including multiple digital options (webinar, eLearning, microlearning);
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Establish and maintain effective relationships with internal and external stakeholders to ensure we work in partnership to address training and/or deliver programs aligned to business requirements;
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Partner with external stakeholders and key managers and subject matter experts (SMEs) regarding training material relevance, accuracy and alignment to business needs;
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Facilitate training programs for your assigned business unit and clients as per the training schedules;
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Provide on the job coaching support to new starters and others as identified to fast track an individual’s competence on the job;
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Facilitate holistic on-the-job competency-based assessments to identify knowledge and development gaps and provide feedback on performance;
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Stay abreast of regulatory and legislative changes, changes to procedures and technology and ensure the delivery of relevant information to the Operations Teams;
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Maintain a high level of product knowledge pertinent to relevant client;
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Understand Operational systems, processes and procedures to ensure staff queries can be addressed and communicated effectively;
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In liaison with the relevant Team Manager and Branch Managers, ensure that capability gaps are identified, addressed and monitored to the required standard of performance; identify gaps instantly staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff;
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Develop, implement and maintain ‘Skills Matrix’ aligned to different job roles to ensure competency levels are improved and/or met. Prepare reports and details of coaching delivered;
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Maintain records of learning and development activities and report on employee progress utilising GB’s learning management system;
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Monitor effectiveness of programs/courses based on manager and employee feedback and proactively identify continuous improvements to leadership teams;
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Actively participate in team meetings and project activities as required.
We are looking for enthusiastic, compassionate and customer-centric individuals who have:
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Experience in a similar role, with technical knowledge in general insurance claims management;
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Excellent communication and interpersonal skills with a range of stakeholders;
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Excellent facilitation skills;
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Coaching and mentoring skills;
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Exceptional customer focus;
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High level of time management and organisational skills;
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Advanced user of Microsoft Office programs;
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Self-motivated and results focused;
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Adaptable, flexible and thrives working in a fast-paced environment;
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Demonstrated success in designing, developing and facilitating technical training;
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Demonstrated contemporary L&D mindset and understanding across multiple delivery methods;
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Research, investigation and analysis skills.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Unsolicited agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
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Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
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Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
