In-Demand Smart home technician Jobs in Sydney, Nsw

Technical Support, Tier 1
Teletrac Navman —Sydney NSW
Customer Service Consultant
PTC Phone Tech & Comm —Chatswood NSW
- Part-time
- Sales
- Budgeting
- Employee discount
Quick Apply
13d
Field Supervisor
BSA Limited —Lidcombe NSW
- $135,000 a year
- Full-time
- Supervising experience
- In-person
- Leadership
- Parental leave
- Referral program
Quick Apply
Metering Technician
BSA Limited —Lidcombe NSW
- $110,000 a year
- Full-time
- Customer service
- Communication skills
- Time management
- Parental leave
- Referral program
Quick Apply
Key Account Manager, Sports Systems Integrators
Signify —Sydney NSW
- Sales
- Marketing
- Bachelor's degree
Automotive Spray Painter
Rapid smart repairs pty ltd —Sydney NSW
- From $40 an hour
- Part-time
- English
- Communication skills
Quick Apply
6d
Electrician / Technician
Kayder —Sydney NSW
- Overtime
- Paid training
Project Manager
Kayder —Sydney NSW
- AutoCAD
- Communication skills
- Paid training

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Technical Support, Tier 1

Teletrac Navman -
Sydney NSW

Apply Now

Job Details

Qualifications

Technical support

Full Job Description

Own the Customer Experience

Are you a customer-obsessed problem solver who thrives in a fast-paced technical environment?
At Teletrac Navman, we’re looking for a Technical Support, Tier 1 who takes ownership, solves problems at the root cause, and delivers exceptional customer outcomes every time.

This is not a ticket-logging role. You’ll be the first and most important point of contact, trusted to diagnose, resolve, and influence customer experience across our ANZ region. If you enjoy taking accountability, thinking critically, and working collaboratively, you’ll feel right at home.

What you’ll do

Own customer requests end-to-end across phone, email, and chat
Diagnose and resolve Tier 1 technical issues efficiently and accurately
Identify root causes, not just symptoms - and drive first contact resolution
Maintain high-quality, detailed records across CRM and systems
Partner with internal teams to escalate and close complex cases
Contribute to improving processes, knowledge, and team performance

What sets you apart

You take ownership and don’t pass problems on prematurely
You’re curious and analytical, not just reactive
You communicate clearly and confidently with diverse stakeholders
You thrive in structured, fast-moving environments
You genuinely care about delivering a great customer experience

2+ years in customer-facing technical support (phone + email essential)
Strong foundational IT knowledge (applications, systems, troubleshooting)
High attention to detail and ability to multitask effectively
Confidence working autonomously and within a team
Flexibility to work rostered shifts (Sunday–Thursday, afternoon/evening hours)

WHO IS TELETRAC NAVMAN

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.

Teletrac Navman is a Vontier company.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!

Apply Now

Refine Your Search

smart home technician jobs in sydney, nsw

Technical Support, Tier 1

Customer Service Consultant

Field Supervisor

Metering Technician

Key Account Manager, Sports Systems Integrators

Automotive Spray Painter

Electrician / Technician

Project Manager

Other jobs to consider

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