In-Demand Services operator Jobs in Sydney, Nsw

Service Operator
Transport For NSW —Macquarie Park NSW
- $108,374 - $119,210 a year
- 12 hour shift
- Management
- Communication skills
8d
Operator I, Control Room
NovaSource Power —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Console Operator/Barista - BP Silver water South
Jasbe Petroleum —Silverwater NSW
- $35 - $45 an hour
- Weekend availability
- Sales
- Customer service
- POS
Quick Apply
Event Cinemas Hornsby_Frontline Cinema Worker
EVT Group —Hornsby NSW
- Management
- Customer service
- No degree
Private Jet Broker (Sales/ Business Development) - uncapped comms
Air Charter Service —Sydney NSW
- $72,000 - $82,000 a year
- Weekend availability
- Sales
- Customer service
- English
- On-the-job training
- Employee assistance program
Quick Apply
Battery Swap Operator (24/7 Rotating Shifts)
St Paul Holdings Pty Ltd —Sydney NSW
- $1,000 - $2,500 a week
- Weekend availability
- No experience needed
- Fuel card
Quick Apply
8d
Control Room Operator
Certis Group —Sydney NSW
- Full-time
- CPR Certification
- Customer service
- First Aid Certification
- Opportunities for advancement
Command Centre Operator
Fujitsu —Greystanes NSW
- 12 hour shift
- Communication skills
HR & MR Operator Drivers & Offsiders
Aqua-Assets Pty Limited —Padstow NSW
- $32 - $38 an hour
- Part-time
- In-person
Quick Apply
13d
Control Room Operator
Millennium —Miranda NSW
- Weekend availability
- Communication skills
Permanent Day Control Room Operator
Millennium —Miranda NSW
- Weekend availability
- Communication skills
12d
Monitoring Centre Operators
Ultimate Security Australia —Greenacre NSW
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
Hospitality All-Rounders | Outback Spirit Tours
Journey Beyond —Sydney NSW
- Full-time
- Hospitality
- Forklift
- Resort
- Employee assistance program
- Employee discount
Quick Apply
Console Operator / Barista - BP Oakes
Jasbe Petroleum —West Pennant Hills NSW
- $36 - $48 an hour
- Weekend availability
- Sales
- Customer service
- POS
Quick Apply
12d
Security Officer
Certis Group —Paddington NSW
- 12 hour shift
- CPR Certification
- Customer service
- Microsoft Office
- Opportunities for advancement
Control Room Operator - Incident Management Centre (IMC)
Constant Security —Parramatta NSW
- Weekend availability
- First Aid Certification
- Communication skills
- Employee assistance program
Bus Driver - Landside
SkyBus —Sydney NSW
- $33.29 an hour
- Full-time
- Customer service
- On-the-job training
- Employee assistance program
MC Drivers - Onslow Iron
Mineral Resources —Sydney NSW
- Up to $172,000 a year
- Full-time
- Communication skills
- Time management
- Free food
Guest Service Agent
Accor Apartments & Realty —Sydney NSW
- Weekend availability
- Hospitality
- Front desk
- Communication skills
Handyperson
Accor Apartments & Realty —Paramatta NSW
- Weekend availability
- Hospitality
- Maintenance
- Plumbing

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Service Operator

Transport For NSW -
Macquarie Park NSW

Apply Now

Job Details

Permanent | Full-time
$108,374 - $119,210 a year
8 days ago

Qualifications

Management
Incident management
ITIL
Communication skills

Full Job Description

Organisation/Entity: Transport For NSW
Job category: Safety

Job location:
Macquarie Park, NSW, AU, 2113

#job-location.job-location-inline { display: inline; }
Job reference number: 108751
Employment type: Permanent Full-Time
Salary range: $108374.0-$119210.0
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You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:
As part of the Command Centre team, you will play a critical role in ensuring the stability and availability of essential technology services across the organisation. The Command Centre operates 24 hours a day, 7 days a week, and this position requires participation in a rotating roster comprising 12-hour shifts, including days, nights, weekends, and public holidays as required.

Working within a fast-paced operational environment, you will be responsible for monitoring, coordinating, and managing critical technology incidents, driving service restoration, and maintaining operational visibility across complex business and technology services.

Provide end-to-end leadership and coordination of major incident management activities, acting as the central point of command for high-impact incidents to ensure the timely restoration of critical services and minimise business disruption. You will work closely with resolver groups, service providers, technical teams, and business stakeholders to drive incident resolution, manage risk, and maintain service stability across complex technology environments.

You will lead incident response efforts during critical service disruptions, facilitating effective collaboration, decision-making, and stakeholder engagement throughout the incident lifecycle. This includes establishing clear priorities, coordinating technical recovery activities, and ensuring accurate and timely communication to executives, business leaders, and operational teams.

Working closely with Service Delivery Managers and key stakeholders, you will ensure business impacts are clearly understood, expectations are effectively managed, and service outcomes are aligned to operational and customer needs.

In addition, you will leverage event monitoring and operational dashboards to identify emerging service risks, support early detection of potential incidents, and assist with the investigation and triage of technology issues before they develop into major service disruptions.

By correlating events, assessing business impact, and engaging the appropriate support teams, you will help drive proactive service management and improve operational visibility across the technology landscape.

You will also support and enhance ITIL service management practices, including Incident, Problem, Change, and Release Management, to improve operational resilience and drive continuous service improvement. This includes facilitating post-incident reviews, contributing to root cause analysis, identifying improvement opportunities, and supporting initiatives that reduce recurring incidents and strengthen service performance.

You will manage complex operational challenges, provide leadership during high-pressure situations, and support informed decision-making through effective escalation management, reporting, governance, and cross-functional coordination across critical technology and business services.

For more information on this position and business unit, view the role description and information pack.

About you

You are an experienced Major Incident Manager, Service Manager, or IT Operations professional with a strong track record of leading the resolution of high-impact incidents within large and complex enterprise environments. You have a deep understanding of ITIL service management practices and are skilled at coordinating technical teams, service providers, and business stakeholders to restore services and minimise operational impact. Experience with event management, monitoring platforms, and operational observability tools will enable you to proactively identify service risks, support incident investigations, and enhance service reliability.

You remain calm and decisive under pressure, with the ability to lead incident bridges, drive accountability, and make informed decisions in time-critical situations. Your exceptional communication and stakeholder management skills enable you to engage confidently with technical teams, senior leaders, and executives while maintaining focus on customer and business outcomes.

You are proactive, resilient, and continuously seek opportunities to improve operational processes, strengthen service resilience, and enhance the effectiveness of major incident management practices. Through collaboration and leadership, you help organisations respond to disruption, learn from incidents, and deliver reliable technology services that support business objectives.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Tuesday 21 July 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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Refine Your Search

services operator jobs in sydney, nsw

Service Operator

Operator I, Control Room

Console Operator/Barista - BP Silver water South

Event Cinemas Hornsby_Frontline Cinema Worker

Private Jet Broker (Sales/ Business Development) - uncapped comms

Battery Swap Operator (24/7 Rotating Shifts)

Control Room Operator

Command Centre Operator

HR & MR Operator Drivers & Offsiders

Control Room Operator

Permanent Day Control Room Operator

Monitoring Centre Operators

Hospitality All-Rounders | Outback Spirit Tours

Console Operator / Barista - BP Oakes

Security Officer

Control Room Operator - Incident Management Centre (IMC)

Bus Driver - Landside

MC Drivers - Onslow Iron

Guest Service Agent

Handyperson

I want to receive the latest job alert for services operator in sydney, nsw

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