In-Demand Senior technical support Jobs in Sydney, Nsw

Senior Technical Support Representative
LearnUpon —Sydney NSW
- Contract
- CRM software
- Salesforce
- Databases
- Annual leave
Senior Technical Services Lead
Origin84 —Surry Hills NSW
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
12d
Senior Technical Support Engineer (Integrations)
FloQast —Sydney NSW
- Full-time
- Bilingual
- Salesforce
- APIs
Senior Technical Application Support Specialist
NASDAQ —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Senior Technical Support Engineer
Palo Alto Networks —Sydney NSW
- Full-time
- Azure
- Administrative experience
- AWS
13d
Senior Technical Consultant (Implementation)
ADP —North Sydney NSW
- Microsoft Excel
- Microsoft Office
- SQL
Applications Support Senior Analyst (Assistant Vice President)
Citi —Sydney NSW
- Full-time
- Management
- Analysis skills
- Education
Senior Technical Specialist
Optus —Macquarie Park NSW
- Rotating roster
- Presentation skills
- Parental leave
- Employee discount
Lead Technical Support Specialist
OpenText —North Sydney NSW
- Rotating roster
- Azure
- Engineering
- SQL
Senior Desktop Support Engineer - Sydney, Australia
ESP Global Services Limited —Mascot NSW
- Computer science
- Computer Science
- Bachelor's degree
Quick Apply
Senior Technical Consultant and Care Manager
SWIFT Financial Messaging Services —Sydney NSW
- Weekend availability
- Computer science
- Azure
- Computer Science
Senior Technical Architect
Odaseva —Sydney NSW
- $215,000 - $220,000 a year
- Full-time
- Hybrid work
- Salesforce
- AWS
- APIs
Quick Apply
Technical Application Support Specialist
NASDAQ —Sydney NSW
- Full-time
- Hybrid work
- Scripting
- Communication skills
Data, AI, and Machine Learning | Multiple Opportunities Available
Deloitte —Sydney NSW
- Azure
- Engineering
- Master's degree
- Parental leave
Senior Technical Officer
AECOM —Sydney NSW
- Full-time
- Hybrid work
- AutoCAD
- Parental leave
Senior Manager, Global Premier Support
Databricks —Sydney NSW
- Azure
- Computer Science
- Sales
Senior Technical Analyst
FlexTrade —Sydney NSW
- Weekend availability
- Engineering
- Bachelor's degree
- Communication skills
Quick Apply
IT Support Representative
King Living —Turrella NSW
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Quick Apply
Senior Manager
Duxxel Pty Ltd —Sydney NSW
- From $120,000 a year
- Full-time
- Hybrid work
- Management
- Computer Science
- PMP
Quick Apply
Senior Technical Support Engineer, Observe by Snowflake
Snowflake —Barangaroo NSW
- On call
- Azure
- Computer Science
- SQL

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Senior Technical Support Representative

LearnUpon -
Sydney NSW

Apply Now

Job Details

Contract | Fixed term

Benefits

Annual leave

Qualifications

CRM software
Authentication
SSO
Learning technology
Salesforce
Command line
Databases
Microservices
SQL
Network protocols
DNS
APIs
SSH
LMS
SaaS
AI
Communication skills

Full Job Description

Work Mode: Hybrid 1+ days per week in our Sydney, Australia office. 12 month contract.

Department: Support

About the Company

LearnUpon partners with over 1,600 organizations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.

About the Team

At LearnUpon, our Support team is a highly collaborative, global group of problem-solvers operating on a "Follow the Sun" model to deliver unparalleled service in the eLearning industry. Rather than following rigid scripts, our team takes end-to-end ownership of deeply technical challenges by traversing databases with SQL, analyzing server logs, and troubleshooting complex API and SSO integrations. We partner closely with Sales and Customer Success to solve wider client projects, fostering a supportive environment focused on collective teamwork rather than department silos. We strive to live by our values: act like owners, lead with curiosity, and deliver quality for our customers. We’re proud of our success, and we’re humble and hungry to achieve more.

About the Opportunity

At LearnUpon, we’re seeking a Senior Technical Support Representative to join our team. This is 12 month fixed term contract. In this role, you will be exposed to a wide variety of technical issues and will become a trusted partner to our ever-growing customer base. You will focus every interaction on the results customers need, helping them discover, deliver, measure, and materialize their unique learning goals through our single, powerful LMS solution.

In addition, you'll be responsible for:

Answer customer support tickets and phone calls
Troubleshoot issues using SQL queries and server logs
Replicate technical issues in internal test portals
Manage complex tickets involving APIs and integrations
Review team data requests for security and accuracy
Document technical bugs for the product and dev teams
Guide customers through data migrations and system setups
Partner with sales and success teams on client issues
Contribute to projects that optimize internal workflows
Share feedback to help improve the platform and tools

Skills & Experience

Must Haves

At least 2 years of experience working in a technical customer-facing support role.
Strong technical troubleshooting skills in a web-based environment, with hands-on experience using HTML/CSS, JavaScript, and browser debugging tools.
Database proficiency, specifically with experience traversing databases and gathering information using SQL.
Excellent communication skills in written and spoken English, with the ability to be empathetic, responsive, and clear when explaining complex technical topics to non-technical users.
Resilience and adaptability to maintain motivation, positivity, and a "get-it-done" mindset in a fast-paced, changing environment.
Superior attention to detail and a highly analytical approach to problem-solving and technical documentation.
Proficiency using Salesforce or a similar CRM system to track and manage client interactions.
Experience using AI tools to streamline tasks and improve efficiencies.

Nice-to-Haves

Experience working within a SaaS company.
An eLearning or LMS background with familiarity in industry standards (e.g., SCORM, Tin Can).
Understanding of Single Sign-On (SSO) platforms (Okta, OAuth, Active Directory) and common API/authentication mechanisms.
Knowledge of Linux command line, SSH, and core networking (protocols, DNS configuration, etc.).
Experience troubleshooting and working with Microservices.
Experience with Planhat or a similar Customer Success Platform (CSP) tool.
Experience working cross-functionally with a global team spanning multiple time zones.

If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you.

Why choose LearnUpon?

From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.

Learn more here.

Hiring Process

Qualified applicants may be invited to an initial screening call with a member of our TA Team.
Successful candidates will be invited to a series of practical interviews.
Finally, candidates will have an interview with our COO.
Successful candidates will be contacted with an offer to join our team.

Note: At LearnUpon, we utilize AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.

LearnUpon is an Equal Opportunities Employer

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

Check out our Careers site and Instagram to learn more about working at LearnUpon.

By submitting your application, you agree to LearnUpon's Privacy Policy.

Apply Now

Refine Your Search

senior technical support jobs in sydney, nsw

Senior Technical Support Representative

Senior Technical Services Lead

Senior Technical Support Engineer (Integrations)

Senior Technical Application Support Specialist

Senior Technical Support Engineer

Senior Technical Consultant (Implementation)

Applications Support Senior Analyst (Assistant Vice President)

Senior Technical Specialist

Lead Technical Support Specialist

Senior Desktop Support Engineer - Sydney, Australia

Senior Technical Consultant and Care Manager

Senior Technical Architect

Technical Application Support Specialist

Data, AI, and Machine Learning | Multiple Opportunities Available

Senior Technical Officer

Senior Manager, Global Premier Support

Senior Technical Analyst

IT Support Representative

Senior Manager

Senior Technical Support Engineer, Observe by Snowflake

I want to receive the latest job alert for senior technical support in sydney, nsw

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