In-Demand Resolution officer Jobs in Sydney, Nsw

Technical Support & Onsite Services Officer
ICS —Caringbah NSW
- $80,000 - $85,000 a year
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
Quick Apply
11d
Contact Centre and Triage Officer
Department of Customer Service —Sydney NSW
- $87,199 - $95,482 a year
- Full-time
- Customer service
- In-person
- Communication skills
12d
Complaint Resolution Officer
Department of Customer Service —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Case management
- In-person
3d
Student Administration Officer Complaints
TAFE NSW —South Sydney NSW
- $97,771 - $105,290 a year
- Full-time
7d
Project Support Officer
Transport For NSW —Parramatta NSW
- $108,374 - $119,210 a year
- Full-time
- No degree
10d
IT Help Desk Officer
Mulpha —Sydney NSW
- Full-time
- Microsoft Outlook
- Customer service
- SharePoint
- Free parking
- Employee assistance program
Quick Apply
Compliance Officer - 12 Month FTC
moomoo —Sydney NSW
- Full-time
- Analysis skills
- Bachelor's degree
- Financial services
- Health insurance
- Gym membership
Quick Apply
Customer Service Officer
Link Group —Parramatta NSW
- Rotating roster
- Customer service
- Financial services
Registry Officer - Land and Environment Court NSW
NSW Department of Communities and Justice —Sydney NSW
- $78,000 - $84,799 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Employee assistance program
6d
Payroll Officer
King Living —Turrella NSW
- Contract
- Microsoft Excel
Quick Apply
Premium Venue/Theatres Security Officer
Constant Security —Parramatta NSW
- CPR Certification
- First Aid Certification
- Communication skills
- Employee discount
Call Centre Officer
CanTeen AU —Sydney NSW
- $68,700 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
Masterdata Officer
Healius Corp. —Sydney NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Health insurance
- Employee assistance program
4d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
IT Support Officer
Fulcrum —Sydney NSW
- $80,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
6d
Facilities Operations Officer
City of Parramatta Council —Parramatta NSW
- $91,365.95 - $100,642.13 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Recruiting
- Health insurance
- Parental leave
3d
Assessing Support Officer
Auto & General Holdings —Lidcombe NSW
- Customer service
- Computer skills
- In-person
- Parental leave
- Employee discount
Quick Apply
IT Support Specialist - ANZ
Arthrex —Sydney NSW
- Computer science
- Management
- Customer service
- Health insurance
4d
Media Payables Officer (Reconciler)
Omnicom Group —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
IT Asset & EUC Support Officer
Serco Plc —Sydney NSW
- Full-time
- Azure
- Customer service
- Microsoft Office
10d

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Technical Support & Onsite Services Officer

ICS -
Caringbah NSW

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year
11 days ago

Qualifications

TCP
Software troubleshooting
LAN
Technical support
Bachelor's degree
IT support
Communication skills
Help desk
Information Technology

Full Job Description

About the Business

Inventory Control Systems Pty Ltd, based in Caringbah NSW, provides inventory and asset management technology solutions to businesses across Australia and the wider Australasian region. The company supplies, installs and supports CribMaster inventory management systems, including software platforms, RFID technology, electronic lockers, vending and automated dispensing equipment.

Its services include system installation and configuration, hardware and software integration, onsite implementation, troubleshooting, maintenance, user support and technical servicing. The business supports customers throughout the lifecycle of installed systems, from initial deployment through to ongoing fault diagnosis, system testing and onsite technical support.

About the Role:

ICS is seeking a full-time Technical Support & Onsite Services Officer to provide technical support for its software, hardware and inventory management solutions. The role involves diagnosing and resolving technical issues, undertaking onsite installations and maintenance, configuring systems and associated equipment, and assisting customers with the effective operation of CribMaster solutions.

The position combines remote technical support with onsite service delivery and requires regular interaction with customers, distributors, internal teams and external service providers. The successful candidate will be responsible for ensuring technical issues are investigated and resolved efficiently while maintaining reliable operation of customer systems and equipment.

Salary: AUD $80,000 - $85,000 plus superannuation

Employment Type: Full-time, 38 hrs per week

Tasks and Responsibilities:

Technical Support

· Provide technical support to customers and distributors.

· Diagnose and resolve hardware, software and connectivity issues.

· Respond to support requests through the organisation's ticketing system.

· Troubleshoot CribMaster and associated applications.

· Escalate complex technical issues where required.

· Maintain accurate records of incidents, troubleshooting and resolutions.

2. Onsite Services

· Attend customer sites to install, configure, maintain and troubleshoot equipment.

· Configure computers, scanners, RFID equipment, dispensing machines and other related hardware.

· Perform hardware replacements, upgrades and preventative maintenance.

· Conduct onsite system testing and validation.

· Provide customer training and technical guidance.

3. System Administration & Configuration

· Configure user accounts, system settings and application functionality.

· Assist with customer data changes and system configuration requests.

· Perform system testing following configuration changes.

· Assist with software updates and deployment activities.

4. Customer Service

· Provide professional and timely communication to customers.

· Keep customers informed about progress and expected resolution times.

· Provide technical guidance in a clear and understandable manner.

· Maintain professional relationships with key customer contacts.

5. Documentation

· Maintain technical documentation, procedures and knowledge-based articles.

· Document recurring issues and recommended solutions.

· Assist with developing user manuals and training materials.

Qualifications and Work Experience Required:

· Bachelor’s degree in Business Information Systems, Information Technology, Computer Science, Information Systems, or another closely related discipline.

· Minimum 3 years of relevant experience working with CribMaster software and hardware solutions, including system configuration, troubleshooting and customer support.

· Demonstrated experience in an IT technical support, service desk or field support environment, providing support for both software and hardware issues.

· Practical experience diagnosing and resolving issues involving Windows operating environments, application software, peripheral devices and network connectivity.

· Sound understanding of networking fundamentals, including TCP/IP, LAN connectivity and basic network troubleshooting.

· Experience undertaking onsite technical support, equipment installation, system testing and preventative maintenance is highly regarded.

· Strong written and verbal communication skills, with the ability to explain technical matters clearly to customers and non-technical users.

· Ability to work independently at customer sites, manage competing support priorities and travel to customer locations as required.

Application Process

Applicants who meet the above criteria are encouraged to apply and provide a detailed outline of their suitability for the position.

Applications will be accepted for four (4) weeks from the date of advertisement.

Only shortlisted candidates will be contacted.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

resolution officer jobs in sydney, nsw

Technical Support & Onsite Services Officer

Contact Centre and Triage Officer

Complaint Resolution Officer

Student Administration Officer Complaints

Project Support Officer

IT Help Desk Officer

Compliance Officer - 12 Month FTC

Customer Service Officer

Registry Officer - Land and Environment Court NSW

Payroll Officer

Premium Venue/Theatres Security Officer

Call Centre Officer

Masterdata Officer

SVP Client Delivery & Regional Lead APAC

IT Support Officer

Facilities Operations Officer

Assessing Support Officer

IT Support Specialist - ANZ

Media Payables Officer (Reconciler)

IT Asset & EUC Support Officer

I want to receive the latest job alert for resolution officer in sydney, nsw

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