About the Role
We are seeking a Practice Capability Coordinator to play a key role in strengthening practice quality and capability across SSI.
This role sits within SSI’s Practice Quality and Assurance function, which is responsible for defining what good practice looks like, supporting teams to deliver it consistently, and continuously improving practice across the organisation.
As Practice Capability Coordinator, you will lead the development of practical companion guides that translate SSI’s Practice Framework into clear, usable guidance for staff. You will also design and support tiered learning pathways that help staff build confidence and capability in applying practice standards across diverse service contexts.
This is an exciting opportunity for someone who enjoys writing, learning design, facilitation and working collaboratively with subject matter experts, clinical leaders and practice specialists to create practical resources that make a real difference.
The Practice Capability Coordinator position is a full-time max-term contract until end June 2027.
In this role, you will:
- Lead the authorship of SSI’s companion guide suite, ensuring practice standards are translated into clear and practical guidance.
- Design tiered learning pathways for each guide, including e-modules, workshops, induction content and integration with existing learning programs.
- Facilitate practice learning and deliver train-the-trainer programs to build capability across SSI’s practice specialist network.
- Convene and support a community of practice that enables shared learning, consistency and continuous improvement.
- Maintain awareness of current evidence, practice developments and emerging approaches across relevant human services areas.
- Work closely with internal stakeholders including clinical leadership, program teams, Learning and Development, subject matter experts and frontline staff.
- Contribute to the annual review of SSI’s Practice Framework, ensuring learning and practice insights inform future updates.
About You
You are a strong communicator, writer and facilitator who can turn complex practice concepts into clear, engaging and practical guidance. You understand human services practice and are confident working with diverse stakeholders to co-design resources and learning that support consistent, high-quality service delivery.
You will bring:
- A bachelor-level qualification in social work, psychology or an allied health discipline.
- Strong writing and content authoring skills, with the ability to produce clear practice guidance for varied audiences.
- Experience designing and delivering learning, capability-building or blended learning programs.
- Strong facilitation skills, including the ability to support train-the-trainer approaches.
- Sound understanding of adult learning principles and learning platforms such as Go1.
- Strong consultation and stakeholder engagement skills.
- An ability to build relationships, work collaboratively and coordinate input from multiple stakeholders.
- An interest in evidence-informed practice and continuous improvement.
A qualification in adult education, learning and development or instructional design would be highly regarded.
If you are passionate about strengthening practice, building capability and creating practical learning that supports high-quality service delivery, we would love to hear from you!
About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
- Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight
- Access to in-house training and learning opportunities for professional development and growth.
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.
About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staff who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.
Our commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
If you would like more information Applications close 25th August 2026
on the recruitment process, please contact the talent acquisition team at
[email protected]
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at
[email protected]
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
