In-Demand Online chat support Jobs in Sydney, Nsw

1st Line Support Analyst
Quartix —Newtown NSW
- Monday to Friday
- Remote
- Salesforce
- Organisational skills
- Health insurance
- Annual leave
1d
Customer Service Casual (short term)
White Fox Boutique —Sydney NSW
- Monday to Friday
- Customer service
- Organisational skills
- Computer skills
Quick Apply
2d
Seasonal Casual (Alexandria)
Bunnings —Alexandria NSW
- Part-time
- Café
- Parental leave
6d
Seasonal Casual (Greenacre)
Bunnings —Greenacre NSW
- Part-time
- Café
- Parental leave
Seasonal Casual (Chatswood)
Bunnings —Chatswood NSW
- Part-time
- Café
- Parental leave
9d
Customer Service Team Member
Bunnings —Belrose NSW
- Weekend availability
- Café
- Parental leave
Seasonal Casual (Artarmon)
Bunnings —Artarmon NSW
- Part-time
- Café
- Parental leave
9d
Seasonal Casual (Rydalmere)
Bunnings —Rydalmere NSW
- Weekend availability
- Café
- Parental leave
9d
Service Desk Analyst
GrainCorp —Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
Storeroom Assistant
Baby Bunting —Chatswood NSW
- $15.09 - $30.18 an hour
- Part-time
- Customer service
- Parental leave
- Employee assistance program
Retail Sales Assistant
Baby Bunting —Auburn NSW
- $15.09 - $30.18 an hour
- Part-time
- Customer service
- Parental leave
- Employee assistance program
Project Officer
NSW Rural Fire Service —Sydney Olympic Park NSW
- $118,562 - $131,233 a year
- Temporary
- Recruiting
- Communication skills
- Annual leave
1d
Associate Tenant Researcher
Domain Group —Pyrmont NSW
- Microsoft Excel
- Customer service
- Research
5d
Seasonal Retail Sales Assistant
Baby Bunting —Moore Park NSW
- Weekend availability
- Customer service
- Employee assistance program
- Fuel discount
2d
Executive Assistant
nib Group —Sydney NSW
- Full-time
- Hybrid work
- Management
- Organisational skills
- Communication skills
- Health insurance
- Work from home
1d
In-Store Travel Consultant - Bondi Beach Based
Sailing Whitsundays —Bondi Beach NSW
- Sales
- Customer service
- Organisational skills
Sales and Customer Service Officer
Dymocks Tutoring —Sydney NSW
- Every weekend
- Sales
- Organisational skills
- Communication skills
Host
Drifter —Glebe NSW
- $27 - $28 an hour
- Temporary
- Hotel experience
- Parental leave
- Employee assistance program
Quick Apply
10d
Client Service Officer
Thinktank —Sydney NSW
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Financial services
- Annual leave
Call Centre Sales & Service Consultant
360 Underwriting Solutions —Sydney NSW
- Sales
- Customer service
- Financial services
2d

I want to receive the latest job alert for online chat support in sydney, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

online chat support jobs near sydney, nsw

Customer Service Representative jobs in Sydney NSW

Service Desk Analyst jobs in Sydney NSW

Executive Assistant jobs in Sydney NSW

Retail Sales Associate jobs in Chatswood NSW

Project Officer jobs in Darwin Nt

Project Officer jobs in Canberra Act

Junior Project jobs in Northern Beaches Nsw

Ranger, Park, Wildlife Officer jobs in Victoria

Project Officer jobs in New South Wales

Project Officer jobs in Hornsby Shire Nsw

Project Delivery jobs in Manly Nsw

Customer Service Representative jobs in Torrensville Sa

Customer Service Representative jobs in Chermside Qld

Customer Service Representative jobs in Willows Qld

Customer Service Representative jobs in Aspendale Vic

Customer Service Retail jobs in Manor Lakes Vic

Customer Service Aged Care Entry Level jobs in Melbourne Vic

Service Nsw jobs in New South Wales

Service Desk Analyst jobs in Melbourne Vic

Service Desk Analyst jobs in Macquarie Park Nsw

1st Line Support Analyst

Quartix -
Newtown NSW

Apply Now

Job Details

1 day ago

Benefits

Health insurance
Annual leave
Parental leave
Employee assistance program
Gym membership
Maternity leave
Paid sick leave
On-site parking

Qualifications

Salesforce
Organisational skills

Full Job Description

Based in Newtown Headquarters, Monday to Friday 8:30am until 17:00pm

We are looking for a Customer Support Analyst to provide the highest standard of technical and customer support to our UK customers.

As the first point of contact for new and existing customers, you will deliver expert, customer-focused support through Salesforce case management, live chat, telephone, and email. You will be responsible for triaging, investigating, and resolving product-related queries, escalating more complex issues to 2nd Line Support where appropriate.

The role focuses on delivering timely responses, maintaining accurate case records, and ensuring high standards of customer service.

Key responsibilities

Act as the first point of contact for new and existing UK customers.
Provide technical support via Salesforce case management, live chat, telephone, and email.
Investigate, diagnose, and resolve customer queries across all Quartix products and features.
Manage a high volume of support cases, ensuring timely updates and resolutions.
Maintain accurate customer records and case updates within Salesforce.
Process customer system changes using Fleet Tracking and internal databases.
Deliver customer training and support on Fleet Tracking features.
Escalate complex technical issues to 2nd Line Support where required.
Build and maintain positive relationships with customers, installers, and internal departments.
Monitor recurring support issues and identify opportunities for process improvement.
Arrange engineer service calls where issues cannot be resolved remotely.
Support colleagues with additional tasks and training as required.

What we’re looking for

We’re looking for someone who is organised, detail-oriented, and able to deliver a high standard of technical and customer support in a busy environment.

The successful candidate will have:

Excellent attention to detail, with the ability to accurately investigate, process, and record customer information.
Strong logical processing and problem-solving skills to help diagnose and resolve customer queries.
The ability to multitask effectively and manage competing priorities throughout the day.
Confidence managing a high volume of support cases while ensuring timely updates and resolutions.
Good organisational skills and the ability to manage your own workload effectively.
The ability to work independently using your own initiative, as well as collaboratively as part of a wider team.
A professional and customer-focused approach, with a commitment to providing a high standard of support.

Don’t meet every requirement? We’d still love to hear from you. If you don’t tick every box but believe you have the skills and potential to succeed in the role, we encourage you to apply.

Your Rewards and Savings

Competitive salary (and bonuses for certain roles)
5% employer contribution to company pension through Royal London
33 days holiday (25 days annual leave plus 8 bank holidays FTE)
Opportunity to buy or sell annual leave (up to 5 days FTE)
Free onsite parking
Discounts on big brands and gym memberships

Your Health and Wellbeing

Employer-paid cash health plan
Paid sick pay
Employee Assistance Programme (EAP)
Online GP 24/7 via Telephone or Email
Free eye tests and prescription glasses (for VDU use)
Cycle to Work scheme
Free onsite tea, coffee, chilled filtered water, biscuits and fresh fruit

Your Friends and Family

2x Salary life assurance cover
Enhanced maternity and paternity leave
Staff Social Events
Refer-a-Friend scheme

Your Career and Professional Development

Regular training and development
We are dedicated to promoting from within, wherever possible
Long service awards
Opportunity to work as part of a great team, dedicated to customer service excellence

Interested in this role?

To register your interest, please attach your CV and cover letter.

Please note that you must have the right to work in the region that this job is listed in.

Apply Now

Refine Your Search

online chat support jobs in sydney, nsw

1st Line Support Analyst

Customer Service Casual (short term)

Seasonal Casual (Alexandria)

Seasonal Casual (Greenacre)

Seasonal Casual (Chatswood)

Customer Service Team Member

Seasonal Casual (Artarmon)

Seasonal Casual (Rydalmere)

Service Desk Analyst

Storeroom Assistant

Retail Sales Assistant

Project Officer

Associate Tenant Researcher

Seasonal Retail Sales Assistant

Executive Assistant

In-Store Travel Consultant - Bondi Beach Based

Sales and Customer Service Officer

Host

Client Service Officer

Call Centre Sales & Service Consultant

I want to receive the latest job alert for online chat support in sydney, nsw

Related Searches

Explore jobs in more locations

Key responsibilities

What we’re looking for

Your Rewards and Savings

Your Health and Wellbeing

Your Friends and Family

Your Career and Professional Development

Interested in this role?

Job Seeker Tools

Employer Tools

Browse

Stay Connected