The Call Centre Sales & Service Consultant is responsible for delivering exceptional customer service while driving compliant sales outcomes. You will manage inbound enquiries, assist customers with quotes and policy purchases, support policy servicing requests and represent the ReadySet brand with professionalism and empathy.
- Respond to inbound enquiries via phone, email and live chat
- Convert enquiries into compliant, high‑quality policy sales
- Clearly explain product benefits, limits, excesses and key exclusions
- Assist customers in completing quotes and purchases
- Manage policy changes, cancellations and documentation requests
- Support customers with cover queries pre‑ and post‑purchase
- Help customers navigate online portals
- Ensure all documentation is accurate and issued promptly
- Adhere to ASIC regulations and internal compliance frameworks
- Ensure accurate disclosure of pre‑existing medical conditions
- Follow approved sales scripts and disclosure procedures
- Maintain detailed, accurate CRM file notes
- Escalate complaints in line with RG 271 requirement
- Demonstrate the ReadySet values of Care, Transparency and Speed
- Support review and feedback initiatives
- Contribute ideas to enhance customer journeys and internal processes
- 1–3+ years in call centre sales, customer service or financial services
- Insurance or travel industry experience highly regarded
- Familiarity with regulated sales environments preferred
- Strong communication and active listening skills
- Ability to build rapport quickly and genuinely
- High attention to detail and accuracy
- Comfortable discussing sensitive topics such as medical disclosures
- Resilient, performance‑driven and adaptable
Founded in 2017 by Denis Morrissey and Chris Lynch, 360 Underwriting Solutions is a specialist agency dedicated to the provision of specialist insurance solutions for the broker market and their clients. In 2020, 360 partnered with AUB Group Limited (ASX Aligned) Australia’s largest equity-based insurance broker network. The acquisition and partnership is a mutual dedication to scale, expertise and market share.
After 9 short years the business is now a multi-line agency with 258 staff across 8 central offices and regional locations in Australia and New Zealand. This is represented in our growth of the business from 1 Agency in 2017, to now 21 and counting Agencies in 2026. At 360, it’s our people and relationships that set us apart. Our success is built upon our ability to provide the Solutions you want, and the Service you expect, from the People you know.
- Owner Driver Model: Our model drives market leading service and accountability
- Marker Facing Underwriting Authority: Our underwriters have autonomy to work directly with capacity for mutual benefits.
- Group Services Model: Intent to build and maintain a reputable market presence.
- Claims Advocacy: With a unique perspective and pragmatic approach our main objectives are to know, understand and respond to claims settlements with excellence and efficiency
As integral members of our business we embrace the ethos of People you Know, and ensure our team feels valued, fostering genuine connections that inspire our people to give their best and achieve extraordinary results.
- We encourage ‘old-school’ business with face-face collaboration to build strong relationships
- We recognise work-life balance and prioritise our people
- We attract and retain talent; Annual awards night is a pinnacle event that elevates our commitment to building a culture that attracts industry talent, solidifying our reputation as an employer of choice
- Investment in People Development programs; best represented by the growth of high-quality employment since 2017
For further questions relating to this role please contact us at [email protected]
To apply please send us your CV to be forwarded to the hiring manager.
