White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.
Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.
We are looking for a Customer Service Casuals (short term) to assist our Customer Service team during our peak sale period. Located at our Rosebery office, this role is perfect for anyone who thrives in a fast-paced environment and wants to kickstart their career in the fashion industry.
About the Role
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This role will run from mid October through to end of January.
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Minimum 3 days a week availability required - Monday and Thursday essential
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Shifts will be between 7am and 5pm, Monday to Friday.
Main Responsibilities
- Communicating with customers & ensuring customer satisfaction on emails & live-chat
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Handle customer queries professionally, provide knowledgeable solutions and follow up as required
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Ensuring customer profiles & communication is documented
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Working with the returns team on processing returns & faulty replacements
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Provide backup and support to other Customer Service team members as/when requested
Requirements
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Previous customer service experience (either online or in-store)
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Strong organisational skills, ability to multi-task & show initiative
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Experience in a fast paced working environment
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Excellent communication skills
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Excellent attention to detail
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Strong grammar skills
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Comprehensive computer skills with an iMAC
Benefits
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Stunning new office located in Rosebery with on-site parking available
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Flexibility with working days
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Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
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Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
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Regular team events and internal celebrations
