In-Demand It operations analyst Jobs in Sydney, Nsw

Customer Operations Analyst
Smartways Logistics —Macquarie Park NSW
- $63,995.15 - $115,948.30 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick Apply
10d
IT Operations Analyst
Stake —Sydney NSW
- Full-time
- Management
- Annual leave
- Parental leave
Quick Apply
13d
Junior IT Development & Support Analyst
The Law Society of NSW —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Education
- SharePoint
Quick Apply
ICT Business Analyst ( Junior Role)
M &J CHICKENS P/L —Marrickville NSW
- Up to $80,000 a year
- Full-time
- Business development
- Bachelor's degree
- In-person
- Employee discount
Quick Apply
9d
ICT Business Analyst
mendrhub —Sydney NSW
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Education
- Work from home
Quick Apply
Network Analyst / Computer Network and Systems Engineer
Expert Education and Visa Services —Sydney NSW
- $81,000 - $86,000 a year
- Full-time
- Management
- Administrative experience
- AWS
Quick Apply
Cybersecurity Specialist
wentworth institute of higher education —Surry Hills NSW
- $90,000 - $110,000 a year
- Full-time
- Writing skills
- Master's degree
- Administrative experience
Quick Apply
14d
Junior Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
ICT Business Analyst
SARPA TECHNOLOGIES PTY LTD —Carlingford NSW
- $120,000 - $150,000 a year
- Full-time
- Bachelor's degree
- Software development
- In-person
Quick Apply
IT Analyst
William Buck —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
12d
FinCrime Analyst (Investigations)
Revolut —Sydney NSW
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
Graduate | T&T | Cyber Operate
Deloitte —Sydney NSW
- Weekend availability
- Remote
- Laboratory experience
- Scripting
- Communication skills
- Parental leave
IT Analyst
William Buck NSW —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
Quick Apply
12d
Senior IT Business Analyst
Sydney Metro —Sydney NSW
- $137,551 - $154,055 a year
- Full-time
- Business development
- Analysis skills
- No degree
Operations Business Analyst
O'Brien Glass Industries Limited —Padstow NSW
- Full-time
- Hybrid work
- Communication skills
- Employee discount
WMS Operations Analyst | Orchard Hills NSW
CEVALogistics —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Parental leave
Information Security Operations Analyst (Sydney, Australia)
Starling —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Communication skills
- Time management
- Annual leave
Quick Apply
Product Support Analyst (Pathway)
Infor —Sydney NSW
- Full-time
- Azure
- Salesforce
- ERP systems
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
8d
Operations Analyst – US Projects
IREN —Sydney NSW
- Microsoft Excel
- Bachelor's degree
- Construction experience
- Annual leave

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it operations analyst jobs near sydney, nsw

Customer Operations Analyst

Smartways Logistics -
Macquarie Park NSW

Quick Apply

Job Details

Full-time
$63,995.15 - $115,948.30 a year
10 days ago

Qualifications

Power BI
Microsoft Excel
Data analysis skills
Logistics
Analysis skills
Bachelor's degree
HubSpot
AI
Business
Communication skills
Analytics

Full Job Description

ABOUT SMARTWAYS

At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community.

Our Customer Operations function acts as the safety net of the business — ensuring every job is monitored, supported, and delivered to the Smartways Standard of quality and speed. More than a typical contact centre operation, we triage, resolve and coordinate operational decisions to ensure our delivery operations team is able to deliver on time, every time.

As we continue to grow, the ability to clearly understand performance, identify inefficiencies, and make data-driven decisions is critical to maintaining and improving service outcomes.

PURPOSE OF THE POSITION

This role plays a critical part in improving operational performance by turning data into clear, actionable insights.

Unlike traditional analyst roles focused purely on reporting, this position is responsible for:

Identifying inefficiencies across our customer service/operations
Quantifying the size and impact of improvement opportunities & growth initatives
Supporting decision-making through structured and proactive analysis
Contributing to workforce planning and workload modelling

Your core objective is to identify where we are losing time, where we are losing money, and where we can improve customer and team experience.

This role sits at the intersection of data analysis, contact centre operations, and workforce planning.

ROLES AND RESPONSIBILITIES

Operational Analysis & Insight Generation

Analyse customer operations data across calls, emails, chat & backoffice - gaining deep understanding of our workflows and interaction dynamics across customer groups & channels
Identify issues and opportunities such as bottlenecks, inefficiencies, repeat work, performance degradation or variability, and identify the drivers and impacts of these trends.
Translate these findings into clear insights and recommendations that will improve customer experience, drive efficiency, improve quality or enhance team engagement.

Reporting & Performance Visibility

Develop and maintain reporting across:
o Customer operations performance
o Work volumes and workload distribution
o Productivity and utilisation
o Error rates and quality trends
Build dashboards (Power BI, Excel, CRM) that provide clear visibility to stakeholders
Move beyond reporting “what happened” to explaining “why it happened”

Resource Planning & Demand Modelling (Developing Capability)

Utilise and build upon existing tools & frameworks to analyse historical trends and develop forecasting of workload
Support the modelling of new customer onboarding volumes, improvement initiatives, seasonal trends and leave allowances to balance service and cost
Support with scenario modelling, budgeting processes, business cases and adhoc analyses
Develop monthly resource requirements to aid in effective scheduling and planning cadences by managers

Systems & Data Utilisation

Leverage systems such as:
o CRM (HubSpot)
o Telephony platforms (Dialpad or similar)
o Internal operational systems
Extract and synthesise data across multiple sources
Ensure data accuracy and reliability in reporting
Champion & leverage AI Tools (Claude or similar) for the automation of analytics and operational workload activities across Customer Operations

SUCCESS IN THIS ROLE IS MEASURED BY

Timeliness & accuracy of reports & analyses
Accuracy of forecasts & models compared to actuals
Customer Operations performance results & customer satisfaction
Reduction in cost per contact/improvement of productivity
Elimination of unmeasurable workload through automation or improvement initiatives

ACADEMIC, WORK EXPERIENCE AND SKILLS

Bachelor’s degree in Business, Data Analytics, Information Systems, or related field (preferred)
2–4 years’ experience in:
o Data analysis
o Business analysis
o Operational analytics
Strong analytical capability with experience in:
o Excel (advanced)
o Power BI or similar tools
o CRM or operational systems
Proven ability to:
o Identify patterns and trends in data
o Translate data into actionable insights
o Quantify business impact
Experience working with operational or service-based environments (contact centre, logistics, or similar) preferred
Exposure to forecasting, planning, or workload modelling is advantageous
Ability to work across multiple data sources and synthesise information into clear outputs
Strong communication skills — able to present insights to non-technical stakeholders
Strong understanding of emerging AI models and curiosity to deepen exposure in this capability

PERSONAL QUALITIES AND BEHAVIOURAL TRAITS

Highly analytical with strong curiosity and problem-solving mindset
Focused on outcomes — not just producing reports
Strong attention to detail and commitment to accuracy
Comfortable working in a fast-paced, evolving environment
Proactive and self-driven, with a “figure it out” mindset
Able to challenge thinking constructively using data
Collaborative and able to influence stakeholders across teams
Committed to continuous improvement

Pay: $63,995.15 – $115,948.30 per year

Work Location: In person

Quick Apply

Refine Your Search

it operations analyst jobs in sydney, nsw

Customer Operations Analyst

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Operations Analyst – US Projects

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