In-Demand Incident & problem Jobs in Sydney, Nsw

Major Incident & Problem Specialist
Fujitsu —Lidcombe NSW
- Management
- Analysis skills
- Communication skills
ICT Support and Test Engineers-263213
Simplus Australia —North Sydney NSW
- $80,000.00 - $145,016.93 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Computer Science
Quick Apply
Cybersecurity Incident Response Analyst
PepsiCo —North Sydney NSW
- On call
- Communication skills
Control Room Operator - Incident Management Centre (IMC)
Constant Security —Parramatta NSW
- Weekend availability
- First Aid Certification
- Communication skills
- Employee assistance program
IT Help Desk Officer
Mulpha —Sydney NSW
- Full-time
- Microsoft Outlook
- Customer service
- SharePoint
- Free parking
- Employee assistance program
Quick Apply
IT Support Administrator
Southern Star Research —North Sydney NSW
- Part-time
- Hybrid work
- Azure
- Microsoft Outlook
- Management
Quick Apply
Incident Manager
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
10d
Incident Manager
Klarna Bank AB —Sydney NSW
- $184,806 - $210,678 a year
- Full-time
- Financial services
- Communication skills
- Health insurance
- Dental insurance
10d
Incident Co-ordinator
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Management
- Databases
- Organisational skills
- Health insurance
- Parental leave
10d
IT Desktop Support
Allied Digital service —Sydney NSW
- $55,000 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
Quick Apply
5d
Incident Manager
Ericsson —Sydney NSW
- Management
- Computer Science
- Customer service
11d
Lead Engineer, Cyber Security, Incident and Threat Responder
News Corp —Sydney NSW
- Full-time
- Management
- Computer Science
- AWS
Major Incident Management Lead
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Supervising experience
- Leadership
- Communication skills
- Health insurance
- Parental leave
10d
Information, Communications and Technology Officer
Safran —Sydney NSW
- Part-time
- Customer service
- Bachelor's degree
- Organisational skills
Service Desk Analyst – Level 2
Conferma —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
Information Security Operations Analyst (Sydney, Australia)
Starling —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Communication skills
- Time management
- Annual leave
Quick Apply
Loss Prevention Triage Coordinator
TJX Australia —Mascot NSW
- Weekend availability
- Remote
- Analysis skills
- Communication skills
10d
Service Delivery Manager - Onsite
NetStrategy Pty Ltd —North Sydney NSW
- Full-time
- Azure
- Management
- In-person
Quick Apply
8d
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Macquarie Park NSW
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply

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incident & problem jobs near sydney, nsw

Major Incident & Problem Specialist

Fujitsu -
Lidcombe NSW

Apply Now

Job Details

Benefits

Paid volunteer leave

Qualifications

ITIL Certification
Management
Incident management
IT service management
Analysis skills
ITIL
IT support
Problem management
Communication skills

Full Job Description

Job Description

Major Incident & Problem Specialist

Job Location: Lidcombe

Location Flexibility: Multiple Locations in Country

Req Id: 10412

Posting Start Date: 8/4/26

About the Opportunity

We are seeking an experienced Major Incident & Problem Manager to join our Service Management team. At the time of appointment, the primary focus of this role will be the management of high-priority and major incidents, ensuring timely service restoration, effective stakeholder communication, and coordination of technical teams. The role will also support Problem Management activities, driving root cause analysis, trend identification, and continual service improvement initiatives.

This is an excellent opportunity for a service management professional who thrives in fast-paced operational environments and is passionate about delivering exceptional customer outcomes.

About the Role

As a Major Incident & Problem Manager, you will be responsible for the end-to-end management of Incident and Problem records, ensuring alignment with Fujitsu processes, service level agreements, and ITIL best practice.

Key Responsibilities

Deliver Incident and Problem Management services in accordance with agreed service levels, Fujitsu processes, and the ITIL framework.
Manage the complete Incident lifecycle, from engagement and escalation through to restoration of service and resolution.
Manage the complete Problem lifecycle, from identification and investigation through to mitigation or elimination of the underlying cause.
Coordinate technical teams, operational groups, and stakeholders via communications channels and conference bridges to expedite service restoration and root cause analysis activities.
Ensure all stakeholder communications and notifications are clear, timely, and delivered in accordance with agreed service levels.
Drive functional and hierarchical escalations where required to achieve resolution objectives and SLA commitments.
Maintain accurate and comprehensive updates within ITSM platforms throughout Incident and Problem lifecycles.
Ensure proposed solutions are documented, reviewed, approved, and implemented in accordance with Change Management processes.
Produce high-quality Incident and Problem Management reports, including statistical analysis, trend reporting, and service insights.
Contribute to and lead the production of Major Incident reports and post-incident documentation.
Build strong working relationships with Service Desk leaders, Service Delivery Managers, and technical support teams to ensure customer requirements are met.
Conduct proactive trend analysis to identify recurring issues, emerging risks, and new Problem candidates.

About You

Essential Skills & Experience

Minimum 3-4 years' experience in IT Service Support Management within an outsourcing or managed services environment.
Demonstrated experience in Incident Management, with exposure to Major Incident Management.
Strong understanding of ITIL processes and service management practices.
Experience facilitating and leading operational, technical, and stakeholder meetings.
Excellent written and verbal communication skills.
Experience working with IT Service Management (ITSM) tools.
Strong analytical and problem-solving skills.
Ability to identify patterns and trends within operational data.
Experience producing reports, metrics, and service analysis.
Strong customer-focused mindset with a commitment to service excellence.
Proactive approach with a positive, solutions-focused attitude.
Ability to prioritise competing demands in a dynamic environment.

Desirable Experience

Problem Management experience in a complex enterprise environment.
ITIL certification or other recognised Service Management qualifications.

Relocation Supported: No

Visa Sponsorship Approved: No

Why Fujitsu?

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organisation to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in class reward and recognition programs, flexible work, volunteering leave and more.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact [email protected] for a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected] .

For Security Cleared Roles - PLEASE NOTE

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

Search Firm Representatives - PLEASE READ

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

Apply Now

Refine Your Search

incident & problem jobs in sydney, nsw

Major Incident & Problem Specialist

ICT Support and Test Engineers-263213

Cybersecurity Incident Response Analyst

Control Room Operator - Incident Management Centre (IMC)

IT Help Desk Officer

IT Support Administrator

Incident Manager

Incident Manager

Incident Co-ordinator

IT Desktop Support

Incident Manager

Lead Engineer, Cyber Security, Incident and Threat Responder

Major Incident Management Lead

Information, Communications and Technology Officer

Service Desk Analyst – Level 2

Service Desk Analyst (NSW)

Information Security Operations Analyst (Sydney, Australia)

Loss Prevention Triage Coordinator

Service Delivery Manager - Onsite

IT & Workplace Support Engineers (Multiple Opportunities Available)

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