FTE REQUIREMENT – DESKTOP SUPPORT ENGINEER
Company: AECOM
Role: Desktop Support Engineer
Location: Level 21, 420 George Street, Sydney, NSW 2000, Australia
Work Model: Monday to Friday – Onsite
Contract Duration: 1 Year – Extendable
Salary: AUD 55,000 per annum
Job Responsibilities
- Provide onsite Level 1/Level 2 Desktop Support.
- Troubleshoot hardware, software, Windows, and peripheral issues.
- Install, configure, and support desktops, laptops, printers, and IT peripherals.
- Provide user support and resolve desktop-related incidents and service requests.
- Troubleshoot Microsoft 365, Outlook, Teams, and other business applications.
- Support user accounts, Active Directory, password resets, and access-related issues.
- Assist with device deployment, configuration, replacement, and maintenance.
- Perform basic LAN, Wi-Fi, and connectivity troubleshooting.
- Update and manage incidents and service requests in the ticketing system.
- Escalate complex technical issues to the appropriate support teams.
- Provide clear onsite updates, resolution details, and ticket closure notes.
Requirements
- Previous experience in Desktop Support / IT Support.
- Strong troubleshooting skills across hardware, software, Windows, and peripherals.
- Hands-on experience with Microsoft 365 and Active Directory.
- Good communication and customer-facing skills.
- Ability to work independently in an onsite environment.
- Professional approach with strong problem-solving skills.
- Must be available to work Monday to Friday onsite in Sydney.
- Australian work rights are preferred.
Pay: $55,000.00 per year
Ability to commute/relocate:
- Sydney NSW: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your Visa status and Nationality ?
- Can you join immediately if selected ?
Experience:
- Desktop support: 3 years (Required)
Work Authorisation:
Location:
Work Location: In person
