In-Demand Head of customer experience Jobs in Sydney, Nsw

Head of Customer Solutions
Australia’s Academic and Research Network (AARNet) —Sydney NSW
- Research
- Master's degree
- University
- Annual leave
- Parental leave
Development Coordinator, Amazon MGM Originals Australia, New Zealand
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Regional Head of Customer Success, APAC
Cubic Corporation —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree
9d
Expression of Interest: Area Head of Strategy, Performance & Insights
British American Tobacco —Sydney NSW
- Marketing
- Business
- Leadership
- Health insurance
- Parental leave
Head of Design
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Annual leave
- Work from home
Head of Enterprise
Airwallex —Sydney NSW
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
Store Manager Birkenhead Point
R.M. Williams —Sydney NSW
- Full-time
- Recruiting
- Communication skills
- Parental leave
- Employee discount
Head of Demand Generation – APAC
Smart Communications —Sydney NSW
- Salesforce
- Writing skills
- Analysis skills
- Gym membership
Receptionist
Compass Group Australia —Sydney NSW
- $72,500 a year
- Full-time
- Customer service
- Front desk
- Office experience
- Parental leave
Head of CCaaS Customer Success
Concentrix —Sydney NSW
- Full-time
- Salesforce
- AI
- Leadership
Head of Customer Solutions
LexisNexis —Sydney NSW
- Full-time
- AI
- Leadership
- Parental leave
- Employee assistance program
Head of Digital and People Experience
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Engineering
- No degree
- Product management
- Annual leave
- Work from home
Head Of Marketing
Hustle —Sydney NSW
- $150,000 - $200,000 a year
- CRM software
- Hospitality
- Management
- Gym membership
Head of Navigation Solutions
Advanced Navigation —Sydney NSW
- Engineering
- Master's degree
- Conflict management
Head of ANZ, Applied AI
Anthropic —Sydney NSW
- Hybrid work
- Management
- Research
- Master's degree
- Parental leave
Head of Customer Solutions
RELX —Sydney NSW
- Full-time
- AI
- Leadership
- Parental leave
- Employee assistance program
Head of Delivery
Entsia —Sydney NSW
- Full-time
- Communication skills
Head of Home Internet - Product Experience and Devices
TPG Telecom —Barangaroo NSW
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
9d
Head Barista
Wildflower Society Hurstville —Hurstville Westfield NSW
- $26.50 - $32.00 an hour
- Full-time
- Hospitality
- Customer service
- In-person
Quick Apply
Head of Customer Success
Omnicom Group —Sydney NSW
- Full-time
- AI
- Communication skills
- Employee assistance program

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head of customer experience jobs near sydney, nsw

Head of Customer Solutions

Australia’s Academic and Research Network (AARNet)
Sydney NSW

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Job Details

Benefits

Annual leave
Parental leave

Qualifications

Data centre experience
Research
Master's degree
Bachelor's degree
Telecommunication
Business Administration
Network engineering
Business
Leadership

Full Job Description

Job no: DPQH4

About AARNet

Australia’s Academic and Research Network (AARNet), founded in 1989, has played a pivotal role in shaping Australia’s digital landscape as the pioneers of the country’s Internet. Our mission extends beyond mere connectivity; we are the architects, builders, and operators of a world-class network infrastructure that fuels critical research and learning. At AARNet, innovation thrives within a vibrant community.

The Role: Head of Customer Solutions

The Head of Customer Solutions leads is responsible for driving pre-sales engineering, solution design, and post-sales functions to ensure that the solutions delivered to AARNet’s R&E customers are fit for purpose, competitively priced and commercially viable. This role leads a team of technical specialists who will consult with new and existing customers throughout their journey with AARNet, maximizing the value of our services for their unique environments.

The incumbent will have a strong background in customer engagement, as well as in the architecture, design, build and operation of enterprise networks in a customer-facing pre-sales and post-sales delivery role or internal high-engagement role. A proven track-record in leading teams of astute technical experts is a must.

The successful candidate will have a breadth of experience supporting on-campus network solutions, whilst also being able to tap into AARNet’s carrier grade network engineering expertise to provide comprehensive local, border edge and wide area network advice and solutions.

This role champions AARNet as the partner of choice for R&E customers, ensuring the organisation delivers exceptional value while securing sustainable growth in the sector.

Skills, experience & qualifications

Qualifications

Bachelor’s degree in business, Commerce, Science, Engineering or a related discipline preferred.
MBA will be highly regarded.

Experience & Skills

Significant experience in a role requiring a high degree of customer engagement.
Demonstrated leadership experience in driving results from technical expert teams.
Experience auditing, designing, procuring and implementing enterprise networks across a range of vendors.
Experience with data centre interconnectivity and design, and enterprise security is essential.
Understanding of industry standards in IT Networking, Data Centre, IT Security, Cloud services would be an advantage.
Experience in the telecommunications industry.
Experience in the Higher Education and Research sector is welcome but not essential.
Experience in a similar role will be highly regarded

Why Work at AARNet?

At AARNet, we’re passionate about advancing global education and critical research. Our Australia wide network, with global reach, supports some of the most demanding networkbased applications. If you’re looking for a purpose-driven workplace where you can make a difference, consider joining our team. Make an impact: By working with us, you’ll directly contribute to critical research in fields like astronomy, physics, earth observation, environment, health, and medicine. Our mission matters, and we’re committed to providing equal opportunities for all.

Competitive Benefits and Conditions:

Superannuation: Enjoy a 17% superannuation contribution.
Parental/Adoption Leave: We offer 24 weeks of paid parental leave and superannuation top up.
Secondary Carer Leave: 16 weeks of paid parental leave for secondary caregivers.
Wellness Leave: 2 days per month paid Women’s wellness leave.
Family & Domestic Violence Leave: 20 days of paid leave.
Other Supportive Leaves: Paid leave for various life events such as weddings, deaths, trauma, and disasters.
Purchased Leave: Options to purchase additional Annual Leave.
Flexible Work Options: We support work-life balance.
Equal Opportunity Focus: We value diversity and inclusion.
Social Responsibility and Ethics: We lead by example.
Cutting-Edge Technologies: Access to work with the latest industry technology.

Published on 23 Jun 2026, 12:31 AM

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Refine Your Search

head of customer experience jobs in sydney, nsw

Head of Customer Solutions

Development Coordinator, Amazon MGM Originals Australia, New Zealand

Regional Head of Customer Success, APAC

Expression of Interest: Area Head of Strategy, Performance & Insights

Head of Design

Head of Enterprise

Store Manager Birkenhead Point

Head of Demand Generation – APAC

Receptionist

Head of CCaaS Customer Success

Head of Customer Solutions

Head of Digital and People Experience

Head Of Marketing

Head of Navigation Solutions

Head of ANZ, Applied AI

Head of Customer Solutions

Head of Delivery

Head of Home Internet - Product Experience and Devices

Head Barista

Head of Customer Success

I want to receive the latest job alert for head of customer experience in sydney, nsw

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