In-Demand Guest experience manager Jobs in Sydney, Nsw

Hotel Duty Manager/Senior Guest Service
Hotel Mercure St Leonards —Greenwich NSW
- Weekend availability
- Customer service
- In-person
- Communication skills
Quick Apply
9d
Sales & Events Manager
Hunter St. Hospitality —Sydney NSW
- Weekend availability
- Hospitality
- Sales
- Business development
- Health insurance
- Employee assistance program
Quick Apply
4d
Conference & Events Manager
Q Station —Manly NSW
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Management
- Office
- Employee assistance program
- Employee discount
Quick Apply
Assistant Front Office Manager Pre-Opening & Guest Experience
Ovolo Group —Woolloomooloo NSW
- Weekend availability
- Supervising experience
- Leadership
- Office experience
12d
Assistant Reservations Manager
Hunter Street Hospitality —Sydney NSW
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Duty Manager/Supervisor
The Blairgrove group —Inner West NSW
- $33 - $56 an hour
- Weekend availability
- Hospitality
- Bar
- Management
Quick Apply
Program Assistant NYU Sydney
New York University —Sydney NSW
- Full-time
- Writing skills
- Administrative experience
- Bachelor's degree
Airline Lounge Experience Manager
Compass Group Australia —Mascot NSW
- Full-time
- Hospitality
- Budgeting
- Leadership
- Health insurance
- Free food
4d
Relationship Manager - NSW
Prestige Inhome Care —Sydney NSW
- Full-time
- Management
- Sales
- Business development
- Employee assistance program
Quick Apply
13d
Assistant Manager, Guest Experience | Macquarie
Lululemon —Sydney NSW
- Weekend availability
- Management
- Sales
- Administrative experience
- Annual leave
- Employee discount
Assistant Manager - Communications (PABX team)
Park Hyatt Sydney —Sydney NSW
- Full-time
- Microsoft Office
- Computer skills
- Leadership
- Employee assistance program
Ticketing and Event Coordinator
Century —Marrickville NSW
- Weekend availability
- Management
- Microsoft Office
- Administrative experience
Quick Apply
Assistant Venue Manager - Moonlight Cinema Sydney
EVT Group —Paddington NSW
- $1,420 - $1,520 a week
- Full-time
- Customer service
- Microsoft Office
- Leadership
Office Manager & HR Coordinator
Bullhorn, Inc. —Sydney NSW
- Part-time
- Administrative experience
- Recruiting
- Organisational skills
- Employee assistance program
- Referral program
11d
Events - Operations Manager
The Epping Club Limited —Epping NSW
- Full-time
- Hospitality
- Leadership
Quick Apply
Venue Manager
Caness —Paddington NSW
- $80,000 - $90,000 a year
- Full-time
- Hospitality
- Customer service
- In-person
Quick Apply
3d
Duty manager & Venue manager
The Blairgrove group —Inner West NSW
- $33 - $56 an hour
- Weekend availability
- Hospitality
- Bar
- Management
Quick Apply
Banquet & Events Manager
M GALLERY —Sydney NSW
- Weekend availability
- Management
- Leadership
- Restaurant experience
Quick Apply
Venue Manager / Head Barista
Metro Goods Coffee —North Sydney NSW
- $75,000 - $80,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Professional development assistance
- Free food
Quick Apply
4d
Guest Experience Lead | Castle Towers (New Store Opening)
Lululemon —Castle Hill NSW
- Weekend availability
- Management
- Sales
- Senior Secondary Certificate of Education
- Annual leave
- Employee discount

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guest experience manager jobs near sydney, nsw

Hotel Duty Manager/Senior Guest Service

Hotel Mercure St Leonards
Greenwich NSW

Quick Apply

Job Details

Permanent | Full-time
9 days ago

Qualifications

Customer service
Communication skills

Full Job Description

Located on Sydney’s North Shore, Mercure St Leonards offers boutique-style hotel accommodation with modern amenities. The hotel is conveniently located, walking distance to public transport (St Leonards train station and Crows Nest metro station) providing easy access to Sydney city centre.

We are seeking a warm and welcoming Duty Manager with a passion for customer service and a commitment to creating memorable experiences for our guests. The position requires full-time hours on a rotating roster, Monday to Sunday (7am–3pm and 3pm–11pm).

Reporting to the Operations Manager, the Duty Manager position includes the following duties and responsibilities:

Greet guests on arrival and provide a warm, professional welcome.
Manage guest check-ins and check-outs efficiently.
Handle guest complaints and respond promptly to all guest enquiries.
Process guest payments and maintain accurate guest accounts.
Answer phone calls and respond to email enquiries in a timely manner.
Take and enter reservations accurately.
Conduct regular inventory checks.
Liaise with other departments, including the Food and Beverage and Housekeeping teams, to coordinate group bookings and ensure a seamless guest experience.

The successful applicant:

Mastery of Opera Cloud is preferred.
2 years experience as a Hotel Duty Manager or Guest Service Agent is required.
Experience in managing complaints
High attention to detail and the ability to work well under pressure
A very strong focus on customer service, good use of initiative, excellent communication skills and a high level of personal grooming and presentation.
Availability on weekends is a must.
Available to work on a rotating roster 7am to 3pm and 3pm to 11pm

Work in a friendly, cohesive team environment at Hotel Mercure, where we value differences and welcome applications from individuals of all backgrounds. If you are an experienced Duty Manager with good customer service skills, APPLY NOW!!!

Job Types: Full-time, Permanent

Application Question(s):

Are you authorised to work in Australia on a FULL-TIME basis (38 hours/week)?
(PLEASE ANSWER THE QUESTION) What motivated you to apply for this role?
(PLEASE ANSWER THE QUESTION) With which online reservation system are you familiar? Please list them.
(PLEASE ANSWER THE QUESTION) Are you available to work on weekends (this is a must)?
(PLEASE ANSWER THE QUESTION) Are you willing to work on a rotating roster (7am to 3pm and 3pm to 11pm)?
What is your expected gross salary (please answer the question)?

Experience:

guest service agent: 2 years (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in sydney, nsw

Hotel Duty Manager/Senior Guest Service

Sales & Events Manager

Conference & Events Manager

Assistant Front Office Manager Pre-Opening & Guest Experience

Assistant Reservations Manager

Duty Manager/Supervisor

Program Assistant NYU Sydney

Airline Lounge Experience Manager

Relationship Manager - NSW

Assistant Manager, Guest Experience | Macquarie

Assistant Manager - Communications (PABX team)

Ticketing and Event Coordinator

Assistant Venue Manager - Moonlight Cinema Sydney

Office Manager & HR Coordinator

Events - Operations Manager

Venue Manager

Duty manager & Venue manager

Banquet & Events Manager

Venue Manager / Head Barista

Guest Experience Lead | Castle Towers (New Store Opening)

I want to receive the latest job alert for guest experience manager in sydney, nsw

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