In-Demand Desk manager Jobs in Sydney, Nsw

Manager - Service Management - Cloud
Interactive —St Leonards NSW
- Full-time
- Management
- AI
- Leadership
Quick Apply
Deal Desk Manager
Advanced Navigation —Sydney NSW
- Full-time
- Sales
- Salesforce
- Finance
12d
Pricing Manager - APAC Business Desk
NetApp —Sydney NSW
- Hybrid work
- CRM software
- Microsoft Excel
- Azure
Manager - Service Management - Cloud
Interactive Pty Ltd —St Leonards NSW
- Management
- AI
- Leadership
Major Incident & Problem Specialist
Fujitsu —Lidcombe NSW
- Management
- Analysis skills
- Communication skills
Modern Workplace – Microsoft Endpoint Manager Senior Engineer & Architect
Avanade —Sydney NSW
- Azure
- Management
Senior Cluster iT Specialist
Marriott International, Inc —Sydney NSW
- Full-time
- Hospitality
- Microsoft Outlook
- Management
Finance Deal Desk Manager
Klaviyo —Sydney NSW
- $128,000 - $192,000 a year
- CRM software
- Sales
- Salesforce
Quick Apply
Service Delivery Manager - Onsite
NetStrategy Pty Ltd —North Sydney NSW
- Full-time
- Azure
- Management
- In-person
Quick Apply
6d
Senior IT Operations Engineer
GROW Inc. —Sydney NSW
- Temporary
- Hybrid work
- APIs
- Parental leave
APAC Manager, Ad Operations
Uber —Sydney NSW
- Full-time
- Management
- Sales
- Marketing
Project Manager
Hire A Mover —Zetland NSW
- From $100,000 a year
- Full-time
- In-person
Quick Apply
14d
Project Manager
TAFE NSW —Sydney NSW
- $181,324 a year
- Full-time
- Business development
- No degree
5d
Senior Deal Desk Analyst
Alteryx —Sydney NSW
- Full-time
- Sales
- Salesforce
- Microsoft Office
Senior Trading Systems Project Manager
Ashford Benjamin Ltd. —Sydney NSW
- Bachelor's degree
- No degree
- Agile
- Gym membership
- Free food
Service Delivery Manager
Kinetic IT —Sydney NSW
- Full-time
- Management
- Employee assistance program
Workplace Technology Lead - Sydney
Legora —Sydney NSW
- Full-time
- Management
- In-person
- AI
Head of Technology Operations & Security
Janison —Sydney NSW
- Azure
- Presentation skills
- AI
- Annual leave
- Parental leave
Assistant Manager - Bell Desk
Park Hyatt Sydney —Sydney NSW
- Full-time
- Microsoft Outlook
- Microsoft Office
- Employee assistance program
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills

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Manager - Service Management - Cloud

Interactive -
St Leonards NSW

Quick Apply

Job Details

Full-time

Qualifications

Management
IT service management
ITIL
ServiceNow
Problem management
AI
Leadership
Communication skills

Full Job Description

Experienced people leader with a track record of service excellence in a managed services environment.

Exposure to cutting-edge technologies and enterprise environments.
Provide leadership, guidance, and mentoring.
Melbourne or Sydney location.

Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services.

We’re looking for an experienced Manager, Service Management to lead the governance, delivery and continuous improvement of our Incident, Request, Problem, Configuration and Change Management functions. This role will also include the accountability for our managed Service Desk capability.

This is a senior operational leadership role where you’ll build capable teams, strengthen customer outcomes and help create simpler, smarter and more consistent ways of working. You’ll champion continuous improvement, responsible AI adoption, automation and collaboration across Interactive to deliver a seamless customer experience.

Some of the key things you’ll do:

Lead core Service Management functions across a managed services environment.
Ensure customer, contractual and operational service levels are consistently achieved.
Drive major incident response, communications and post-incident improvements.
Own and deliver a continuous service improvement roadmap.
Champion automation, AI adoption and process optimisation initiatives.
Collaborate across business units to enhance customer outcomes and service delivery.
Build trusted stakeholder relationships and provide meaningful service performance insights.

What we’re looking for:

Extensive Service Management leadership experience within a managed services environment.
Proven success leading high-performing teams in an operational setting.
Strong expertise across Incident, Request, Problem, Configuration and Change Management.
ITIL certified with practical experience applying ITIL best practices.
Hands-on experience with ServiceNow or a similar enterprise ITSM platform.
Track record of driving automation, process improvement and digital transformation.
Exceptional stakeholder management and executive communication skills.

Why choose us?

Highly skilled, collaborative team that values expertise and knowledge sharing.
Strong learning culture with personalised development plans.
Commitment to sustainability and community investment.
Free onsite barista at our Sydney and Melbourne offices.
Access to a wide range of staff benefits and partner discounts.

Ready to lead service excellence and help shape the future of Service Management at Interactive? Apply now!

Quick Apply

Refine Your Search

desk manager jobs in sydney, nsw

Manager - Service Management - Cloud

Deal Desk Manager

Pricing Manager - APAC Business Desk

Manager - Service Management - Cloud

Major Incident & Problem Specialist

Modern Workplace – Microsoft Endpoint Manager Senior Engineer & Architect

Senior Cluster iT Specialist

Finance Deal Desk Manager

Service Delivery Manager - Onsite

Senior IT Operations Engineer

APAC Manager, Ad Operations

Project Manager

Project Manager

Senior Deal Desk Analyst

Senior Trading Systems Project Manager

Service Delivery Manager

Workplace Technology Lead - Sydney

Head of Technology Operations & Security

Assistant Manager - Bell Desk

Service Desk Officer

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