In-Demand Customer care specialist Jobs in Sydney, Nsw

Member Services Specialist (Health Insurance / Customer Care)
Avant —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Health insurance
- Work from home
Customer Payment Specialist
Fergus Software —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Travel reimbursement
- Commuter assistance
Quick Apply
Sales Representative
Indeed —Sydney NSW
- $65,000 - $85,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Annual leave
Quick Apply
Customer Care Coordinator
Law In Order —Sydney NSW
- Full-time
- Management
- Sales
- Customer service
- Employee discount
Claims Consultant, REST
TAL —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Customer Resolution Specialist – Collections
Challenger —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Salesforce
- Parental leave
7d
Claims Governance & Risk Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Corporate Client Services & Hospitality Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
Quick Apply
NDIS Local Area Coordinators
Uniting —Baulkham Hills NSW
- $44.58 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Client Care Specialist
Law Partners —Sydney NSW
- Full-time
- Hybrid work
- Bilingual
- Spanish
- Organisational skills
3d
Associate Product Specialist Distal Extremities - NSW South (Wollongong)
Arthrex —Sydney NSW
- Communication skills
- Time management
HR Specialist, Contracts Management - APAC
Remote —Sydney NSW
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Scheduling Specialist
IKEA —Tempe NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Annual leave
- Parental leave
12h
Mobile Sales Consultant
Sleep Electric Sydney North —Belrose NSW
- From $80,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick Apply
3d
Business Development Specialist
IKEA —Tempe NSW
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Parental leave
13d
Customer Experience Specialist
Healius Corp. —Sydney NSW
- Overtime
- Customer service
- Writing skills
- Communication skills
- Health insurance
- On-the-job training
9d
Outbound Call Agent
Wellness Department —Hurstville NSW
- $24.99 - $30.00 an hour
- Part-time
- Management
- In-person
- Leadership
- Employee discount
- Gym membership
Quick Apply
Product Specialist Distal Extremities - NSW
Arthrex —Sydney NSW
- Communication skills
- Time management
Administration Officer
Western Sydney Local Health District —Sydney NSW
- $35.84 - $36.96 an hour
- Part-time
- Customer service
- Research
- Microsoft Office
8d
Airfare Specialist
Firstclass.com.au —Sydney NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program

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Member Services Specialist (Health Insurance / Customer Care)

Avant -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time

Benefits

Health insurance
Work from home
Employee assistance program
Insurance services

Qualifications

Customer service
Certificate IV
Certificate III
Communication skills

Full Job Description

As a Member Services Specialist, you’ll play a key role in supporting one of Australia’s fastest growing health funds. This is a full time, permanent opportunity based in Sydney, working Monday to Friday.
You’ll be part of our Member Services team, where delivering exceptional, personalised service is at the heart of everything we do. We support both new and existing members by providing expert guidance, clear information, and positive outcomes — every interaction matters.
From day one, you’ll be supported with comprehensive training, ongoing coaching, and a welcoming team environment that sets you up for success. You’ll also benefit from our Best of Both working policy, giving you the flexibility to work from home or from our Darling Park office.
Key Responsibilities

In this role, you’ll:

Deliver accurate, high quality information that helps members make confident decisions
Respond to member enquiries via phone and email in a professional, and efficient manner
Maintain and update member records, while identifying opportunities to improve service outcomes, retention, and growth
Build and maintain strong knowledge of private health insurance, including Doctors’ Health Fund products, systems, and processes
Participate in ongoing training and coaching to keep your knowledge current and your skills sharp

About You
You’re a customer centric professional who enjoys helping people navigate complex information and takes pride in delivering clear, confident advice. You bring a calm, solutions focused approach and enjoy working in a fast paced, member focused environment. You’ll bring:

Previous experience in a customer service, member services or contact centre role, ideally within health insurance, private health funds, superannuation, financial services, or another regulated service environment (e.g. Bupa, HCF, mutuals or insurers)
A friendly, confident and professional phone manner, with the ability to build rapport and trust quickly
Strong verbal and written communication skills, including active listening and the ability to explain policies, benefits and processes in plain English
Demonstrated experience handling enquiries, resolving issues and managing sensitive or complex member conversations
Strong time management and attention to detail, with the ability to work across multiple systems while maintaining accuracy and service standards
Confidence using CRM systems and digital tools, with the ability to learn new systems quickly
A positive, resilient mindset and a genuine willingness to learn, develop and contribute to team success

Cert III or IV in Customer Experience is preferred. Experience in private health insurance or similar industries is highly regarded but not essential — comprehensive training will be provided.
Why join Doctors’ Health Fund?
At Doctors’ Health Fund, our people and culture are at the heart of everything we do. You’ll be part of a collaborative, inclusive, and supportive environment that values purpose, trust, passion, and courage. We foster an agile workplace where your ideas and contributions are encouraged and valued. We are committed to your professional growth, offering a safe learning environment and opportunities to support your long-term career goals.
Employee Benefits

Flexible working arrangements supporting genuine work-life balance
Prime Sydney CBD location with stunning Darling Harbour views
25% discount on health insurance with automatic eligibility for membership
Complimentary salary continuance insurance and travel insurance through Avant
Access to Employee Assistance Program (EAP) and wellbeing initiatives
Professional development support, including tertiary education sponsorship
Regular team events and social activities throughout the year

Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
Our inclusive workplace is somewhere everyone can succeed.
Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at [email protected]

Apply Now

Refine Your Search

customer care specialist jobs in sydney, nsw

Member Services Specialist (Health Insurance / Customer Care)

Customer Payment Specialist

Sales Representative

Customer Care Coordinator

Claims Consultant, REST

Customer Resolution Specialist – Collections

Claims Governance & Risk Specialist

Corporate Client Services & Hospitality Specialist

NDIS Local Area Coordinators

Client Care Specialist

Associate Product Specialist Distal Extremities - NSW South (Wollongong)

HR Specialist, Contracts Management - APAC

Scheduling Specialist

Mobile Sales Consultant

Business Development Specialist

Customer Experience Specialist

Outbound Call Agent

Product Specialist Distal Extremities - NSW

Administration Officer

Airfare Specialist

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