In-Demand Complaints resolution Jobs in Sydney, Nsw

FinCrime Analyst (Investigations)
Revolut —Sydney NSW
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
Complaints & Customer Resolution Analyst (Fixed-Term Contract)
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Dispute Resolution Specialist - General Insurance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Pet insurance
Quick Apply
14d
Customer Care Officer - External Dispute Resolution
Credit Corp —Parramatta NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Health insurance
- Employee assistance program
5d
Customer Resolution Specialist – Collections
Challenger —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Salesforce
- Parental leave
12d
Complaints Education & QA Adviser
Bank Australia —Mascot NSW
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Parental leave
- Gym membership
11d
Complaints Manager
Australian Military Bank —Sydney NSW
- Full-time
- Writing skills
- Analysis skills
- Organisational skills
- On-the-job training
- Parental leave
Dispute Resolution Analyst
American Express —Sydney NSW
- Full-time
- Customer service
- Financial services
- Communication skills
- Health insurance
- Dental insurance
5d
Complaints Resolution and Project Officer (Conciliation)
NSW Ombudsman —Sydney NSW
- Up to $146,977 a year
- Full-time
- Hybrid work
- Recruiting
8d
Customer Care Specialist - HCS Customer Service
Catholic Healthcare —Hunters Hill NSW
- $42 an hour
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
4d
Senior Customer Resolutions Specialist
AIA —Sydney NSW
- Full-time
- Hybrid work
- In-person
- Negotiation
- Health insurance
- Employee discount
Client Contact Consultant, E-Commerce
Hermès Paris —Sydney NSW
- Full-time
- Sales
- Customer service
- Organisational skills
Volunteer Manager
HammondCare —St Leonards NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Referral program
Customer Service Manager
One Up Management —Homebush NSW
- $80,001 - $100,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
Quick Apply
14h
Customer Service Representative
Hampers and Gifts Australia —Regents Park NSW
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
- Employee assistance program
- Employee discount
Quick Apply
Complaints Specialist - IDR/EDR
Stake —Sydney NSW
- Full-time
- Organisational skills
- Annual leave
- Parental leave
Quick Apply
8d
Customer Service Advisor
Rocksteady Music School - Australia —St Leonards NSW
- $65,000 a year
- Full-time
- Annual leave
- Parental leave
Quick Apply
Experienced Case Manager - Dispute Resolution
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Work from home
Customer Resolutions Specialist
FREEDOM Furniture —North Ryde NSW
- Full-time
- Hybrid work
- POS
- Communication skills
- Employee discount
Quick Apply
Navigator/ Scheduler
HammondCare —Wahroonga NSW
- Monday to Friday
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program

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FinCrime Analyst (Investigations)

Revolut -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Law
Financial report writing
English
Analysis skills
Quality assurance
Bachelor's degree

Full Job Description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a Financial Crime Analyst to manage complex disputes linked to financial crime. You’ll investigate suspicious activity, review internal SARs, and work cross-functionally to resolve customer disputes within critical regulatory timelines while maintaining high investigation standards.

Ready to shape what’s next in finance? Let’s get in touch.

What you'll be doing

Managing end-to-end EDR complaints from AFCA, with a strategic focus on achieving fair, early resolution within the first 21 days of receipt
Conducting outbound conciliation and negotiation phone calls with complainants to de-escalate complex financial crime issues, rebuild trust, and drive positive customer outcomes
Reviewing, investigating, and reporting financial crime cases by applying analytical skills and solid decision-making to identify grounds for money laundering suspicion
Cultivating relationships with AFCA case workers to discuss specific complaints and emerging trends
Acting as the point of contact for law enforcement agencies in ongoing criminal investigations originating from submitted SARs, and handling consent refusals appropriately
Conducting rigorous quality assurance (QA) and quality control (QC) on FinCrime-related dispute resolution complaints to identify gaps, ensure compliance, and reduce EDR escalation rates
Analysing complaint outcomes to feed actionable insights back to Product and FinCrime Operations teams
Taking ownership of problems to drive systemic improvements
Providing ongoing account monitoring, organising a central archive of dispute data, and acting in accordance with written policies, procedures, and relevant legislation

What you'll need

A bachelor's degree
3+ years of experience in financial crime investigations, or 1+ years of SAR reporting experience
Expertise in handling complex complaints or disputes in the Australian financial services market
Fluency in English (C1+ level) with outstanding verbal and written skills
Solid critical thinking abilities with experience in investigative methodologies, using analytical tools such as spreadsheets, filters, pivots, and network charts
Experience conducting quality assurance, auditing, or compliance checks on customer interactions and complaint handling
The ability to work seamlessly across multiple teams, providing professional and efficient front-line compliance support while taking ownership of your workload
The ability to work a variety of shifts, including nights and weekends

Nice to have

Fluency in other languages
A degree in law or a STEM subject
A professional certification (e.g., ICA or ACAMS)
Familiarity with jurisdiction-specific financial regulations
Experience in crypto or blockchain analysis

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

Apply Now

Refine Your Search

complaints resolution jobs in sydney, nsw

FinCrime Analyst (Investigations)

Complaints & Customer Resolution Analyst (Fixed-Term Contract)

Dispute Resolution Specialist - General Insurance

Customer Care Officer - External Dispute Resolution

Customer Resolution Specialist – Collections

Complaints Education & QA Adviser

Complaints Manager

Dispute Resolution Analyst

Complaints Resolution and Project Officer (Conciliation)

Customer Care Specialist - HCS Customer Service

Senior Customer Resolutions Specialist

Client Contact Consultant, E-Commerce

Volunteer Manager

Customer Service Manager

Customer Service Representative

Complaints Specialist - IDR/EDR

Customer Service Advisor

Experienced Case Manager - Dispute Resolution

Customer Resolutions Specialist

Navigator/ Scheduler

I want to receive the latest job alert for complaints resolution in sydney, nsw

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