At Hampers & Gifts Australia (HGA), we’re passionate about creating premium, memorable gifting experiences that bring joy to every occasion.
Our Hampers & Gifts Australia business — including The Hamper Emporium, Gifts Australia and Maggie Beer — is at the heart of our fast-growing e-commerce success, delivering beautifully curated hampers and gifts to customers across the country.
With peak seasons like Christmas, Mother’s Day and Father’s Day, no two days are the same — and that’s exactly how we like it.
The Opportunity
We’re looking for a Customer Service Representative who thrives in a fast-paced environment and genuinely enjoys helping people.
You’ll play a key role in delivering exceptional service to our customers, ensuring every gifting experience is as seamless and special as the products we deliver.
Why Join Us?
- We live and breathe our values of being passionate, nimble, ambitious, inclusive and community focused.
- Staff Discount of 30% of all products
- Healthy snacks provided and food Fridays in Peak season
- Parking Onsite and Close to Public Transport
- Volunteer Day each year
- Access to our Employee Assistance Program
- Free Flu Shots
- Confidential wellbeing support available via our Employee Assistance Program
- Access to hundreds of training modules
What You’ll Be Doing
- Be the first point of contact for customers via phone, email, live chat and social media
- Assist with orders, delivery enquiries and product recommendations
- Resolve issues quickly and with empathy, aiming for first-contact resolution
- Support returns and exchanges with ease and care
- Work closely with our warehouse and delivery partners to keep customers informed
- Capture customer feedback to help us continually improve
- Maintain accurate records and stay up to date with products, promotions and processes
- Deal with customer complaints in a professional and timely manner
What You’ll Bring
- Experience in customer service (retail, call centre or e-commerce)
- Ability to thrive in a high-volume, seasonal environment
- Strong communication skills and a customer-first mindset
- A calm, solutions-focused approach when handling challenges
- Confidence using systems and learning new platforms (experience with Gorgias and or Shopify a bonus)
Application Question(s):
- What are your salary expectations?
- Do you have customer service experience over the phone?
Work Authorisation:
Work Location: Hybrid remote in Regents Park NSW 2143
