In-Demand Service management officer Jobs in South Coogee, Nsw

Complaint Resolution Officer
Department of Customer Service —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Case management
- In-person
10d
Youth Health Worker
Western Sydney Local Health District —Sydney NSW
- $79,419 - $113,301 a year
- Full-time
- Computer skills
- Care plans
- Communication skills
13d
Project Field Manager
Department of Customer Service —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- CPR Certification
- First Aid Certification
- Construction experience
10d
Fleet Management Officer
Transport For NSW —Mascot NSW
- $141,678 - $158,677 a year
- Full-time
- Hybrid work
- Data analysis skills
- Presentation skills
- No degree
3d
Systems Support Officer
Rivkin Securities Pty Ltd —Rushcutters Bay NSW
- $75,000 - $85,000 a year
- Full-time
- Microsoft Access
- Software troubleshooting
- Analysis skills
Quick Apply
10d
Contract Administrator
DM Group Services Pty Ltd —Roselands NSW
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Work from home
Quick Apply
8d
Service Management Officer
Corporate Travel Management —Sydney NSW
- Full-time
- Management
- Computer Science
- Customer service
- Parental leave
- Employee assistance program
4d
Claims Service Officer
TAL —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
Quick Apply
Student Service Officer (Admin)
Wellington Education Group —Sydney NSW
- $30 - $40 an hour
- Management
- Customer service
- Microsoft Office
- Professional development assistance
Quick Apply
14d
Client Service Officer - Wealth Management
Count Gold Coast —Sydney NSW
- Full-time
- In-person
- Communication skills
Authorised Officer
Transdev —Sydney NSW
- 8 hour shift
- Customer service
- Microsoft Office
- First Aid Certification
Hospital Receptionist / Administration Assistant 2IC
East Sydney Private Hospital —Woolloomooloo NSW
- $34 - $37 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
10d
Residential Care Officer
Vivid support network pty.ltd —Sydney NSW
- $79,000 a year
- Weekend availability
- CPR Certification
- First Aid Certification
- Case management
Quick Apply
4d
Residential Care Officer
True Living —Mascot NSW
- $40 - $45 an hour
- Weekend availability
- CPR Certification
- First Aid Certification
- No degree
Quick Apply
7d
Administration Officer
St Basil's Aged Care NSW & ACT —Kogarah NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Recreation Officer
City of Sydney —Sydney NSW
- $88,594 a year
- Full-time
- Bilingual
- Customer service
- Administrative experience
- Parental leave
- Employee assistance program
9d
Technical Support & Onsite Services Officer
ICS —Caringbah NSW
- $80,000 - $85,000 a year
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
Quick Apply
Ranger - Compliance
City of Ryde —Ryde NSW
- $80,474.13 - $104,616.37 a year
- Weekend availability
- Hybrid work
- Bilingual
- No degree
- Communication skills
- Work from home
- Parental leave
13d
Sport & Recreation Officer
Georges River Council —Hurstville NSW
- $87,352.30 - $101,210.82 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
- Annual leave
- Parental leave
11d
Administrative Assistant
NSW Health —Randwick NSW
- $82,337.78 - $84,205.25 a year
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance program
3d

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Complaint Resolution Officer

Department of Customer Service -
Sydney NSW

Apply Now

Job Details

Full-time
$102,936 - $113,579 a year
10 days ago

Qualifications

Customer service
Case management
Communication skills

Full Job Description

Reference number

req53807

Occupation

Call Centre Services

Work type

Full-Time

Location

Sydney City

Salary Information

$102,936 - $113,579 base + super

Closing date

11 September 2026 at 10:00am

Complaint Resolution Officer
Independent Review Office
Clerk Grade: 5/6
Employment Type: x3 ongoing roles

Please note that the role will be on site for 4 weeks for an initial training period. After which you'll be office-based at least 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.

Join the Independent Review Office (IRO) in our new Engagement and Resolution Team

We’re growing our service delivery capability and looking for customer-focused people to join the IRO. These new roles sit across our tiered operating model from first contact triage through to complex complaint investigation, helping people navigate statutory compensation schemes and supporting fair, timely and evidence-based outcomes.

Our tiered service delivery model

Level 1 (First contact): respond to enquiries, complete intake and triage, and guide people to the right pathway.
Level 2 (Resolution): manage lower to moderate complexity complaints end-to-end, gather information, assess responses and drive resolution.
Level 3 (Complex complaints & investigations): handle complex, sensitive and high-risk matters requiring investigation, evidence analysis and defensible outcomes.

Complaint Resolution Officer - Level 1/Level 2

Help people get to resolution. You’ll deliver quality frontline complaint handling and support end-to-end resolution activities across our Level 1/Level 2 service. Working in a structured complaints framework, you’ll assess matters, gather information, analyse responses and communicate outcomes balancing empathy with accuracy, timeliness and procedural fairness.

Manage lower to moderate complexity complaints to resolution, following SOPs, scripts and complaints management tools.
Obtain and record information and documentation from complainants, insurers and stakeholders; maintain accurate, secure records.
Provide advice about entitlements, obligations and complaints/dispute resolution processes, and explain next steps in plain English.
Prepare and issue notices to obtain information; review and assess insurer responses and make recommendations.
Triage more complex matters for referral and support the conduct of complaints and investigations to meet quality and time standards.
Identify issues requiring escalation and contribute to team knowledge and continuous improvement.

What you’ll bring: experience in customer service/case management support or complaints handling, strong written communication, sound judgement, and resilience when supporting distressed or dissatisfied clients.

Why join the IRO?

Meaningful work that supports fairness, transparency and accountability in a values-based environment
Exposure to diverse matters, from first contact problem-solving through to complex investigations.
A supportive team environment with coaching, peer learning and continuous improvement.

Flexible ways of working (as agreed) and access to NSW Government benefits.

Essential requirements & screening

While the role description outlines specific essential requirements, all roles require strong customer service and communication skills, the ability to work with sensitive information, and a commitment to procedural fairness. A satisfactory criminal records check applies. Appointment and ongoing assignment may also be subject to mandatory pre-employment and ongoing probity screening in accordance with relevant legislation and policies (requirements may vary by role).

How to apply:

Review the role description and apply by submitting an up-to-date resume and a brief cover letter outlining your relevant experience and why you’re interested in the IRO.

Please note candidates invited to interview will be required to complete additional assessments.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Salary Grade 5/6, with the base salary for this role starting at $102936 base plus superannuation

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 11 September 2026 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Application contact details

If you have questions or would like to learn more about this role, please reach out to the contact below:

Contact

Meg Rapley

Contact email

[email protected]

Application close date

11 September 2026 at 10:00am

Apply Now

Refine Your Search

service management officer jobs in south coogee, nsw

Complaint Resolution Officer

Youth Health Worker

Project Field Manager

Fleet Management Officer

Systems Support Officer

Contract Administrator

Service Management Officer

Claims Service Officer

Student Service Officer (Admin)

Client Service Officer - Wealth Management

Authorised Officer

Hospital Receptionist / Administration Assistant 2IC

Residential Care Officer

Residential Care Officer

Administration Officer

Recreation Officer

Technical Support & Onsite Services Officer

Ranger - Compliance

Sport & Recreation Officer

Administrative Assistant

I want to receive the latest job alert for service management officer in south coogee, nsw

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