In-Demand Network and telecommunications manager Jobs in Smithfield, Nsw

Manager Service Operations
Optus —Macquarie Park NSW
- Management
- Leadership
- Parental leave
6d
Project Manager
Superloop —Sydney NSW
- Hybrid work
- PMP
- Bachelor's degree
- Communication skills
Service Manager Voice & Data
Optus —Macquarie Park NSW
- Management
- PMP
- Engineering
- Parental leave
12h
Technical Project Manager - Data Centre - Mandarin Speaking
EZSVS (AUS) PTY LTD —Erskine Park NSW
- From $120,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
3d
Electronics Engineer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Analysis skills
- Bachelor's degree
- Software development
- Work from home
Quick Apply
Senior Construction Project Manager
Enerven —Macquarie Park NSW
- Full-time
- Health insurance
- Parental leave
10d
Assistant Store Manager, Parramatta
Optus —Parramatta NSW
- Parental leave
Commercial Manager Datacom - Telecom
Prysmian Group —Liverpool NSW
- Microsoft Excel
- Business development
- Time management
- Parental leave
Contract Administrator
Downer Group —Chatswood NSW
- Full-time
- Management
- Microsoft Office
- Administrative experience
Provisioning Manager
Optus —Macquarie Park NSW
- Analysis skills
- Parental leave
13d
Quality Engineering Intern
Prysmian Group —Liverpool NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Electrical Construction Site Supervisor
Enerven —Macquarie Park NSW
- $250,000 a year
- Overtime
- Research
- Supervising experience
- Construction experience
- Health insurance
- Parental leave
Supply Chain Analyst
Prysmian Group —Liverpool NSW
- Full-time
- Microsoft Excel
- Engineering
- ERP systems
- Parental leave
Client Delivery Director
Optus —Macquarie Park NSW
- Leadership
- Parental leave
6h
Transmission Line Engineer
Downer Group —North Ryde NSW
- Full-time
- Construction experience
Electrical Construction Manager
Enerven —Macquarie Park NSW
- Overtime
- Research
- Construction experience
- Leadership
- Health insurance
- Parental leave
System Engineer RAN OSS
Optus —Macquarie Park NSW
- Management
- Computer Science
- Bachelor's degree
- Parental leave
8d

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Manager Service Operations

Optus -
Macquarie Park NSW

Apply Now

Job Details

6 days ago

Benefits

Parental leave

Qualifications

Knowledge management
Management
ITIL
Problem management
Leadership

Full Job Description

Date: 25 Aug 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Job Title: Manager Service Operations
Reporting to: Jess Loader
Talent Acquisition Partner: Ranya Kumar
Location: Melbourne

Optus is an Australian telecommunications company, providing over 11 million services daily to our customers across mobile, broadband, and digital solutions.

Are you prepared to guide a team toward operational excellence and deliver outstanding service to our customers? We seek an ambitious Manager Service Operations who will play a key role in ensuring our Service Centre teams provide flawless customer service and surpass expectations. This is an outstanding chance to join a dynamic, fast-paced environment where your leadership will create positive change and improve performance overall.

What You’ll Do | Your day to day will consist of:
Provide high-level operational leadership, training and development to Service Centre teams, encouraging outstanding performance.
Foster a high performance culture focused on customer satisfaction, accountability and continuous improvement
Ensure operational deliverables are met in line with customer expectations and Optus policies.
Review and improve policies and procedures to streamline processes, reduce costs, and improve client outcomes.
Coordinate resources to ensure efficient use and alignment between service teams.
Conduct performance reviews and assist in the establishment of clear development plans for team members
Handle customer concerns and complex issue resolutions effectively.
Participate in service review and operational governance forums
Work closely with the Delivery extended leadership team to align operations with strategic direction and drive continual service improvement.

What You Bring | What makes you perfect for the role?

Proven experience in operational leadership within a customer-focused environment.
Experience supporting Enterprise customers within a Managed Service Provider (MSP) or large IT services organisation.
Proven ability to drive ITIL best practices across Incident, Request, Problem and Knowledge Management processes
Strong understanding of Managed Networks Services operations supporting enterprise and government customers
Outstanding judgment and problem-solving skills in high-level operational issues.
Ability to successfully implement improvements based on performance data and customer feedback.
Strong relationship-building skills with representatives of other business units.
A dedication to encouraging a culture of customer focus, innovation, and improved productivity.

The good stuff…. | What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

network and telecommunications manager jobs in smithfield, nsw

Manager Service Operations

Project Manager

Service Manager Voice & Data

Technical Project Manager - Data Centre - Mandarin Speaking

Electronics Engineer

Senior Construction Project Manager

Assistant Store Manager, Parramatta

Commercial Manager Datacom - Telecom

Contract Administrator

Provisioning Manager

Quality Engineering Intern

Electrical Construction Site Supervisor

Supply Chain Analyst

Client Delivery Director

Transmission Line Engineer

Electrical Construction Manager

System Engineer RAN OSS

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