In-Demand Customer service Jobs in Remote Australia

Customer Support Specialist (AU)
SafetyIQ —Remote
- Full-time
- Remote
- Management
- Customer service
- Data analysis skills
Quick Apply
We’re Hiring – Sandwich Hand & Customer Service Team Member
Luneburger Bakery —Remote
- $26.50 - $26.60 an hour
- Full-time
- Remote
- Customer service
- Cash handling
- Free food
Quick Apply
3d
Marketing Coordinator
Lean Marketing —Remote
- $25 - $40 an hour
- Choose your own hours
- Remote
- CRM software
- Management
- Sales
Quick Apply
3d
Customer Technical Advocate
Ciena —Remote
- Full-time
- Remote
- Computer Science
- Administrative experience
- Analysis skills
Sr. Customer Success Manager
Cyara —Remote
- Up to $206,000 a year
- Remote
- Analysis skills
- Bachelor's degree
- AI
Quick Apply
Sales Executive
Newport Social Marketing —Remote
- $48,000 - $100,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Customer service
Quick Apply
9h
Customer Success Manager
Nice —Remote
- Remote
- CRM software
- Data analysis skills
- Master's degree
Customer Care L3 - Australia
PaxeraHealth —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Sales Consultant - Digital Marketing
ClickMatix Pty Ltd —Remote
- $30,000 - $50,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Negotiation
- Work from home
Quick Apply
Operations Executive (Luxury Concierge)
Smurfettes Service Pty Ltd —Remote
- $10,000 - $1,000,000 a year
- Remote
- Sales
- Business development
- Communication skills
Quick Apply
Financial Crime Compliance Manager (Quality Control)
Revolut —Remote
- Full-time
- Remote
- English
- Business
Business Development Partner
Elevated Work Waves —Remote
- Part-time
- Remote
- Management
- Sales
- Customer service
- Work from home
- Professional development assistance
Quick Apply
14d
Sales Development Representative
BeyondTrust —Remote
- Remote
- CRM software
- Sales
- Customer service
Quick Apply
AI Solution Strategist
Nice —Remote
- Remote
- Computer Science
- Master's degree
- Education
Product & Improvement Manager
Fluke Health Solutions —Remote
- Full-time
- Remote
- Management
- Customer service
- Analysis skills
Account Executive (Australia Remote)
Gurobi Optimization —Remote
- Full-time
- Remote
- Sales
- Salesforce
- Engineering
Quick Apply
Veterinary Country Representative (ANZ)
CoVet —Remote
- Full-time
- Remote
- English
- Education
- Organisational skills
Quick Apply
Servicenow Consultant - Australia (Remote)
Sysintegra —Remote
- Full-time
- Remote
Manager, Concierge Security
Arctic Wolf —Remote
- $158,000 - $278,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Office
- Health insurance
- Parental leave
Territory Sales Manager
Nobel Biocare —Remote
- Contract
- Remote
- Health insurance
- Dental insurance
4d

I want to receive the latest job alert for customer service in remote australia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service jobs near remote australia

Customer Support Specialist (AU)

SafetyIQ
Remote

Quick Apply

Job Details

Full-time

Qualifications

Power BI
Management
Customer service
Data analysis skills
APIs
HubSpot
Communication skills

Full Job Description

At SafetyIQ, we're passionate about building technology that keeps people safe. Our mission is to empower organizations to create safer working environments with smart, data-driven decisions through our software. As a key member of the Customer Success team, the Customer Support Specialist ensures exceptional service delivery by providing timely, knowledgeable, and friendly support to users of our software across multiple platforms. This role is vital in enhancing the overall customer experience through responsive communication, technical troubleshooting, knowledge base management, and cross-functional collaboration. You'll work closely with product, development, and success teams to resolve issues, improve support processes, and contribute to product enhancements.

KEY RESPONSIBILITIES

Respond to customer queries with professionalism, empathy, and urgency.
Troubleshoot technical issues, guide customers through solutions, and escalate complex problems when necessary.
Maintain detailed records of support interactions, resolutions, and trends using our ticketing system.
Create and manage self-service content such as FAQs, support articles, and video tutorials.
Collect and analyze customer feedback to identify patterns, recurring issues, and opportunities for product improvement.
Collaborate with product and development teams to test software updates and report bugs or usability concerns.
Assist in generating support analytics and reports to inform internal decision-making and support customer account management.
Support customers in configuring integrations and APIs, offering guidance on best practices and technical solutions.
Partner with Customer Success Managers to assist in onboarding and driving customer engagement, identifying opportunities for expansion and value growth.
Contribute to process optimization and share insights to continually improve the customer support function.

QUALIFICATIONS, EXPERIENCE & SKILLS

Minimum two years in a customer support role within a SaaS or software-related environment.
Experience using customer service platforms such as HubSpot and Vitally (preferred)
Excellent communication skills with the ability to translate technical topics into customer-friendly language.
Strong problem-solving abilities and critical thinking with the ability to diagnose customer issues, think critically, and provide effective solutions.
A passion for customer success and a genuine desire to provide the best customer experience.
Comfortable working in a fast-paced, start-up environment with evolving processes.
Collaborative mindset with the ability to work cross-functionally across multiple teams including developers, product managers and sales.
Experience with APIs, integrations, and data analysis tools like Power BI is a strong advantage.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. Employees are expected to perform other job-related tasks within their skill and capability as requested by management and as necessitated by the development of this role and the development of the business.

Quick Apply

Refine Your Search

customer service jobs in remote australia

Customer Support Specialist (AU)

We’re Hiring – Sandwich Hand & Customer Service Team Member

Marketing Coordinator

Customer Technical Advocate

Sr. Customer Success Manager

Sales Executive

Customer Success Manager

Customer Care L3 - Australia

Sales Consultant - Digital Marketing

Operations Executive (Luxury Concierge)

Financial Crime Compliance Manager (Quality Control)

Business Development Partner

Sales Development Representative

AI Solution Strategist

Product & Improvement Manager

Account Executive (Australia Remote)

Veterinary Country Representative (ANZ)

Servicenow Consultant - Australia (Remote)

Manager, Concierge Security

Territory Sales Manager

I want to receive the latest job alert for customer service in remote australia

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected