In-Demand Senior it support Jobs in Queensland

Manager, IT Operations
Crystalbrook Collection —Cairns QLD
- On call
- Hospitality
- Azure
- Management
5d
Resident Medical Officer (Junior House Officer, Senior House Officer)
Queensland Government —Brisbane QLD
- Temporary
Senior Service Desk Analyst
Populous —South Brisbane QLD
- $85,000 - $105,000 an hour
- Weekend availability
- Azure
- Organisational skills
- SharePoint
- Annual leave
- Parental leave
11d
Senior Manager, AML/CTF
BDO —Brisbane QLD
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Health insurance
- On-the-job training
Teacher (Senior Physics, Junior Maths, Junior Science)
Catholic Education Diocese of Cairns —Innisfail QLD
- $86,600 - $147,048 a year
- Urgently hiring
- Education
- Bachelor's degree
- In-person
- Relocation assistance
- Annual leave
Quick Apply
ICT System and Field Technical
Integral Connection t/as Network Overdrive —Brisbane QLD
- $28,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
Senior Desktop Support Officer
Queensland Government —Brisbane QLD
- Microsoft Office
- Communication skills
7d
Junior House Officer (PGY2) / Senior House Officer (PGY3) - Clinical Rotations
Queensland Government —Brisbane QLD
- Temporary
- Communication skills
Senior IT Support Officer
Rockhampton Regional Council —Rockhampton QLD
- $98,633 - $104,913 a year
- Full-time
- Azure
- Customer service
- Organisational skills
- Employee assistance program
11d
Senior IT Support Specialist
Cummins Inc. —Brisbane QLD
- Manufacturing
- Associate degree
- Communication skills
- Health insurance
- Parental leave
11d
Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane
Deloitte —Brisbane QLD
- Communication skills
- Parental leave
Senior Manager Cyber Security and Digital Performance
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Computer Science
- Bachelor's degree
- Recruiting
- Health insurance
- Parental leave
4d
Senior Product Owner
Dyno Nobel —Brisbane QLD
- $160,000 - $180,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Parental leave
- Employee assistance program
11d
Expressions of Interest - Internal Audit Professionals on Working Holiday Visa
EY —Brisbane QLD
- Contract
- Master's degree
- Analysis skills
- Bachelor's degree
- Parental leave
Senior Administration Officer
St Vincent's Health Australia —Toowoomba QLD
- Full-time
- Administrative experience
- Communication skills
- Employee assistance program
Senior SaaS Developer (.Net, Azure)
Citation Group —Brisbane QLD
- $75,000 - $80,000 a year
- Full-time
- Remote
- Azure
- Management
- Computer Science
- Work from home
ITS Service Support Senior Consultant
Deloitte —Brisbane QLD
- Parental leave
4d
General Manager, Data and Insights
UnitingCare —Brisbane QLD
- Full-time
- AI
- Health insurance
- Parental leave
14d
Senior IT Systems Administrator
ROHDE & SCHWARZ GmbH & Co. KG —Brisbane Airport QLD
- Computer Science
- Customer service
- Administrative experience
Data Analyst - Technology Enablement
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Work from home
- Gym membership
13d

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Manager, IT Operations

Crystalbrook Collection -
Cairns QLD

Apply Now

Job Details

5 days ago

Qualifications

Hospitality
System administration
Azure
Management
VMWare
Budgeting
Leadership
Intune

Full Job Description

Lead IT Operations across a national luxury hotel portfolio – Support our hotels and corporate teams while shaping reliable, high-performing technology experiences
Make an impact from Cairns or Sydney – Take a senior operational role with genuine influence across service delivery, infrastructure, major incidents and continuous improvement
Be part of our growth story – Play a key role in new hotel openings, major technology rollouts and the continued evolution of Crystalbrook Collection’s IT environment.

Technology in hotels is different.

When everything works beautifully, our guests may never notice it. When it does not, the impact can be immediate - across our teams, our restaurants and bars, our rooms and ultimately the guest experience.

We are looking for an experienced IT Operations Manager to help lead the technology environment supporting Crystalbrook Collection across Australia.

This is a senior, hands-on operational leadership role for someone who enjoys the balance of technology, people, problem solving and hospitality. You will work closely with our Director of IT Operations, providing day-to-day leadership across the function while helping ensure our hotels and corporate teams have secure, reliable and responsive technology behind them.

The opportunity

As IT Operations Manager, you will become a key leadership partner within our IT Operations function and the senior operational escalation point when things become complex.

You will oversee technology operations across our portfolio of hotels and corporate environments, supporting everything from Microsoft platforms, networks and infrastructure through to guest-facing hotel systems, vendors, cybersecurity controls and major technology rollouts.

Importantly, this is not a role hidden away from the business.

You will build relationships with hotel leaders, operations and corporate teams, translating technical complexity into clear solutions and helping our people understand what is happening, why it matters and what comes next.

You will also play an important role as Crystalbrook Collection continues to evolve, supporting new hotel openings, refurbishments, technology implementations and portfolio-wide initiatives.

What you will be doing:

Your days will be varied, but your focus will include:

Leading the day-to-day delivery of IT Operations across our hotels and corporate offices
Acting as the senior escalation point for complex incidents and business-critical technology issues
Leading and developing our IT Operations team, creating clear priorities, accountability and capability
Overseeing Microsoft 365, Entra ID, Intune, Autopilot, VMware, Hyper-V, networking, servers, storage, backups and end-user technology
Ensuring our property management, point-of-sale, payment, telephony, Wi-Fi and other hotel systems remain effectively supported
Coordinating technology requirements for new hotel openings, refurbishments and major system implementations
Strengthening service management, disaster recovery, documentation and operational readiness
Partnering with external technology vendors and managed service providers
Supporting cybersecurity controls, access governance, patching, vulnerability management and operational compliance
Using service data and operational insights to continually improve reliability, performance and the user experience
Supporting technology budgets, licensing, procurement and lifecycle planning
Deputising for the Director of IT Operations when required

About you:

You are technically credible, operationally calm and comfortable taking ownership.

You know how to work through a significant incident without creating additional noise. You can challenge constructively, make informed decisions and recognise when something needs to be escalated.

Just as importantly, you enjoy developing people and working with stakeholders who may not speak the language of technology.

You will ideally bring:

Proven leadership experience within IT Operations, infrastructure or systems administration
Strong knowledge of Microsoft 365, Entra ID / Azure AD, Intune, Autopilot, VMware / Hyper-V and networking fundamentals
Experience leading or mentoring technical teams, ideally within a multi-site environment
Experience working with managed service providers and technology vendors
Exposure to new openings, technology migrations, refurbishments or large-scale system rollouts
Strong stakeholder management and the ability to explain technical matters simply and commercially
Relevant IT, cybersecurity, networking, cloud or service-management qualifications or certifications

Experience within hotels, hospitality, retail or another complex multi-site operational business would be particularly valuable.

Why Crystalbrook Collection?

Crystalbrook Collection is one of Australia’s most distinctive independent hotel groups.

Our technology team operates across a diverse portfolio of hotels, restaurants, bars, spas and corporate environments - meaning the work is rarely repetitive and the connection between technology and the customer experience is very real.

You will join an organisation where collaboration matters, ideas are welcomed and technology has an important role to play in how we continue to evolve.

You will also have the opportunity to contribute to new hotel openings and significant technology initiatives as our portfolio grows.

This role includes travel to Crystalbrook Collection properties across Australia and participation in our IT on-call roster.

If you are looking for an IT Operations leadership role that gets you closer to the business, closer to the customer and involved in much more than keeping the lights on, we would love to hear from you.

Bring your technical expertise. Bring your leadership. And help us keep the technology behind extraordinary hospitality running beautifully.

Apply Now

Refine Your Search

senior it support jobs in queensland

Manager, IT Operations

Resident Medical Officer (Junior House Officer, Senior House Officer)

Senior Service Desk Analyst

Senior Manager, AML/CTF

Teacher (Senior Physics, Junior Maths, Junior Science)

ICT System and Field Technical

Senior Desktop Support Officer

Junior House Officer (PGY2) / Senior House Officer (PGY3) - Clinical Rotations

Senior IT Support Officer

Senior IT Support Specialist

Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane

Senior Manager Cyber Security and Digital Performance

Senior Product Owner

Expressions of Interest - Internal Audit Professionals on Working Holiday Visa

Senior Administration Officer

Senior SaaS Developer (.Net, Azure)

ITS Service Support Senior Consultant

General Manager, Data and Insights

Senior IT Systems Administrator

Data Analyst - Technology Enablement

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