In-Demand Hub manager Jobs in Queensland

Senior Manager Conversational AI
Auto & General Holdings —Kawana Waters QLD
- Management
- Financial services
- AI
- Parental leave
- Gym membership
Quick Apply
Service Delivery Manager
Centorrino Technologies —Brisbane QLD
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick Apply
Venue General Manager
Yo-Chi —Springfield Central QLD
- Full-time
- Hospitality
- Leadership
- Communication skills
General Manager - East Coast based
Cater Care Australia / Cater Care Services —Milton QLD
- Full-time
- Hospitality
- Culinary experience
- No degree
- Employee discount
Quick Apply
8d
Hub Maintenance Manager
Civeo —Coppabella QLD
- $150,000 a year
- Full-time
- Management
- Electrical experience
- No degree
- Employee assistance program
- Employee discount
1d
Business Manager
APM Employment Services —Gordonvale QLD
- Full-time
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Assistant Manager - Settlers Inn
Endeavour Group —Biloela QLD
- Full-time
- Leadership
- Employee assistance program
Nurse Manager (Patient Access Coordination Hub)
Queensland Government —Rockhampton QLD
- Temporary
- Parental leave
- Employee assistance program
12d
Retail Store Manager
Wurtulla News and Tobacconist —Kingaroy QLD
- $70,000 - $85,000 a year
- Weekend availability
- Management
- Customer service
- Team management
Quick Apply
Change Delivery Manager
Auto & General Holdings —Toowong QLD
- Agile
- Parental leave
- Gym membership
Quick Apply
Training Manager
ISS —Brisbane QLD
- Full-time
- Management
- Communication skills
- Negotiation
- Free parking
Partner Operations Improvement Manager
Auto & General Holdings —Toowong QLD
- Temporary
- Analysis skills
- No degree
- Communication skills
- Work from home
- Parental leave
Quick Apply
14d
Assistant Manager - Settlers Inn
ALH Hotels —Biloela QLD
- Full-time
- Leadership
- Employee assistance program
Quick Apply
Engagement Marketing Manager
Auto & General Holdings —Toowong QLD
- Management
- Marketing
- Analysis skills
- Work from home
- Parental leave
Quick Apply
12d
Duty Manager
Caloundra RSL —Caloundra QLD
- Up to $85,000 a year
- Weekend availability
- Management
- Customer service
- Leadership
- Free parking
- Gym membership
Quick Apply
Full Time Team Leader
Yo-Chi —Springfield Central QLD
- Full-time
- Hospitality
- Leadership
Strategic Account Manager (Brisbane)
Timescapes —Brisbane QLD
- $150,000 - $300,000 a year
- Full-time
- Hybrid work
- Sales
- Construction experience
- AI
- Parental leave
Quick Apply
Manager Business Continuity & Third-Party Management
Auto & General Holdings —Toowong QLD
- Hybrid work
- Management
- Leadership
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Regional Manager - QLD North
Coates Hire —New Townsville City QLD
- Full-time
- Leadership
- Communication skills
- Parental leave
- Employee discount
13d
Casual Team Leaders
Yo-Chi —Toowoomba QLD
- Night shift
- Hospitality
- Leadership
- Employee assistance program

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Senior Manager Conversational AI

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Permanent

Benefits

Employee rewards program
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Management
Google Cloud Platform
Financial services
AI
Leadership
Communication skills

Full Job Description

The role
The Senior Manager, Conversational AI will lead the newly established Conversational AI team, driving the strategy, development, and implementation of cutting-edge Customer / Third Party facing Agentic AI solutions across Auto & General.
This role is pivotal in transforming Customer / Third Party experiences, ensuring compliance, and delivering significant operational efficiencies through intelligent automation.
The Senior Manager will provide strategic leadership, manage team performance, and ensure alignment with broader business objectives and our unified communications (Genesys Cloud) strategy.

What you’ll be doing

Contribute towards leading the Conversational AI strategy aligned with A&G's customer experience vision and business objectives.
Build, mentor, and lead a high-performing team of Conversational AI Designers and Technical Specialists, fostering a culture of innovation, collaboration, and continuous improvement.
Oversee the end-to-end lifecycle of specific Conversational AI solutions, from ideation and design through to development, deployment, optimisation, and ongoing maintenance within our Unified Communications Genesys Cloud environment.
Act as the key point of contact for key stakeholders across Sales & Service, Claims & Assessing, IT, Data & Analytics, and Compliance, ensuring clear communication and alignment.
Contribute towards establishing and uphold robust governance frameworks, risk management practices, and ethical AI guidelines for all Conversational AI initiatives, ensuring compliance with internal and external regulations and requirements.
Define and track key performance indicators (KPIs) for specific Conversational AI solutions, driving continuous optimisation based on data-driven insights and user feedback.
Stay abreast of emerging Conversational AI technologies, trends, and best practices, evaluating and advocating for their strategic adoption within A&G.
Identify and report potential risks or inadequate controls related to compliance or operational risks
Champion a culture of risk and compliance across the division
Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training
Additional tasks as reasonably required.

What experience you’ll bring
Experience

Proven experience in a leadership role, managing technical or product teams, ideally within Conversational AI & Genesys Cloud environments.
Demonstrated experience in developing and executing AI/automation strategies within a complex enterprise environment.
Strong track record of delivering impactful customer-facing AI solutions.
Experience in the insurance or financial services industry is highly regarded.

Technical Acumen:

Solid understanding of Conversational AI technologies, including NLU, NLP, dialogue management, voice AI, and machine learning principles.
Familiarity with platforms like Genesys Cloud, Google Cloud Platform AI services, or similar enterprise-grade conversational AI tools.
Leadership & Management:
Exceptional leadership, team-building, and people management skills.
Strong strategic thinking and problem-solving abilities.
Excellent communication, presentation, and influencing skills, capable of engaging with both technical and non-technical audiences, up to executive level.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

hub manager jobs in queensland

Senior Manager Conversational AI

Service Delivery Manager

Venue General Manager

General Manager - East Coast based

Hub Maintenance Manager

Business Manager

Assistant Manager - Settlers Inn

Nurse Manager (Patient Access Coordination Hub)

Retail Store Manager

Change Delivery Manager

Training Manager

Partner Operations Improvement Manager

Assistant Manager - Settlers Inn

Engagement Marketing Manager

Duty Manager

Full Time Team Leader

Strategic Account Manager (Brisbane)

Manager Business Continuity & Third-Party Management

Regional Manager - QLD North

Casual Team Leaders

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