In-Demand Customer specialist Jobs in Port Melbourne Vic

Desktop Home Assessor
Auto & General Holdings —Sunshine VIC
- Organisational skills
- Time management
- Parental leave
- Gym membership
Quick Apply
Customer Service Specialist
MyIntegra —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Health insurance
- Employee assistance program
Quick Apply
6d
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
ASSISTANT STORE MANAGER - BRIGHTON (NEW STORE OPENING)
Shaver Shop —Brighton VIC
- Weekend availability
- Management
- POS
- In-person
- Employee discount
Quick Apply
12d
Marketing Specialist
VPA Australia —Melbourne VIC
- $75,000 - $80,000 a year
- Weekend availability
- In-person
- Communication skills
- Marketing
Quick Apply
ASSISTANT STORE MANAGER - DFO SOUTH WHARF
Shaver Shop —South Wharf VIC
- Weekend availability
- Management
- Sales
- Team management
- Employee discount
Quick Apply
6d
ICT Project Manager
WHG Technologies —Brooklyn VIC
- $65,000 - $90,000 a year
- Urgently hiring
- Computer Science
- Office
- Microsoft Office
Quick Apply
Cyber Security Advice and Assessment Specialist
BIC Consolidated —Melbourne VIC
- $85,000 - $95,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
8d
Dental Receptionist and Personal Assistant
Melbourne East Prosthodontics —Kew VIC
- $32 - $35 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Application Support Engineer
NHP —Melbourne VIC
- Full-time
- Communication skills
- Health insurance
- Parental leave
Quick Apply
STORE MANAGER - BRIGHTON
Shaver Shop —Brighton VIC
- Weekend availability
- Management
- Sales
- Team management
Quick Apply
12d
Inventory Specialist - STEDI Truganina
NAPA Auto Parts —Truganina VIC
- Full-time
- Management
- Sales
- ERP systems
- Employee assistance program
- Employee discount
5d
Ecommerce Specialist
Jivaro —Melbourne VIC
- $85,000 a year
- Full-time
- Hybrid work
- Merchandising
Solutions Consultant
Pegasystems —Melbourne VIC
- AI
- Communication skills
Team Manager - C&I
Red Energy —Richmond VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Health insurance
- Parental leave
Quick Apply
Bridal Laundry & Quality Control Specialist
MyDressbox Bridal Laundry —Epping VIC
- $53,780 - $65,000 a year
- Full-time
- Organisational skills
- Cleaning
- In-person
Quick Apply
Business Analyst
Revium —Cremorne VIC
- Full-time
- Writing skills
- Analysis skills
- Presentation skills
- Work from home
13h
Claims Technical Specialist
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Senior Claims Consultant
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Quick Apply
Customer Service Associate
Computershare —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Data entry
- Employee stock purchase plan
- Work from home

I want to receive the latest job alert for customer specialist in port melbourne vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer specialist jobs near port melbourne vic

Customer Service Representative jobs in Melbourne VIC

Application Support Engineer jobs in Melbourne VIC

Marketing Specialist jobs in Melbourne VIC

Store Manager jobs in Ormeau Hills Qld

Store Manager jobs in Wagga Wagga South Nsw

Qualified Construction Project Manager jobs in Abbotsford Vic

Store Manager jobs in Hyde Park Qld

Construction Project Manager jobs in Sydney Nsw

Books Store jobs in Cockatoo Vic

Maintenance Manager jobs in Perth Wa

Store Manager jobs in Clayfield Qld

Controls Engineer jobs in Wollongong Nsw

Controls Engineer jobs in Melbourne Vic

Controls Engineer jobs in Sydney Nsw

Control System Engineer jobs in Perth Wa

Controls Engineer jobs in Tasmania

Robotics Engineer jobs in Melbourne Vic

Assistant Store Manager jobs in Clare Sa

Assistant Store Manager jobs in Greater Adelaide Sa

Assistant In Nursing jobs in Wollongong Nsw

Desktop Home Assessor

Auto & General Holdings -
Sunshine VIC

Quick Apply

Job Details

Permanent

Benefits

Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Renovation
Organisational skills
Construction estimating
Time management

Full Job Description

About the Role

Our Desktop Home Assessors are responsible for the end-to-end management of allocated claims. Focusing on establishing the cause, scope, and cost of insured claims and associated restoration, repair, or rebuilding of damaged property whilst developing and maintaining excellent customer service.

You will work closely with Auto & General’s panel of restorers & suppliers to ensure they complete repairs to our customers’ homes to a high standard and for a fair and reasonable price.

What you’ll be doing

Assess the damage

Virtually review reports and photos to validate claimed event-related damage and repair costs, determine damage causation, apply the Product Disclosure Statement (PDS) for appropriate levels of cover, and provide justified decision recommendations aligned with regulatory frameworks.
Identify and manage claim risks and prepare suitable contingencies, ensuring site safety and correctly authorising emergency (make safe) work.
Handle complaints & identify vulnerable/high care customers; effectively understanding and managing any potential impacts of decisions and providing timely escalation where required.

Scope the damage

Produce detailed damage scope and cost documentation and review it against supplier quotes.
Leverage an advanced level of technical knowledge and consistently demonstrate an understanding of Escape of Liquid and Fire insured events, engaging specialists and industry experts as required.
Align the repair methodology with PDS coverage and limitations, such as matching material parameters.

Negotiate outcomes

Negotiate with repairers and customers to determine sustainable and competitive repair costs, including managing scope and cost variations and challenging line items and repair methodology.
Make approval decisions regarding work commencement, contents, temporary accommodation, and cash settlements.
Project manage repairs to ensure adherence to agreed cost, time, and quality standards, conducting virtual inspections and liaising with suppliers.
Identify and detail repair defects, manage rectifications, and escalate to relevant teams when appropriate as well as identifying and reporting service breaches.
Review and approve repair invoices for payment at negotiated milestones or on completion of repairs.

Qualifications & Experience

Residential building/renovation & extensive estimating experience is essential.
Experience in managing quality building work and enhancing customer satisfaction.
Background in reviewing and determining accurate scopes of work.
Demonstrated communication, negotiation & conflict resolution handling ability, along with exceptional time management & organisational skills.
Proven experience in building effective business relationships with all stakeholders.
Insurance experience is preferred.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

customer specialist jobs in port melbourne vic

Desktop Home Assessor

Customer Service Specialist

Entry Level Solar Sales Representative

ASSISTANT STORE MANAGER - BRIGHTON (NEW STORE OPENING)

Marketing Specialist

ASSISTANT STORE MANAGER - DFO SOUTH WHARF

ICT Project Manager

Cyber Security Advice and Assessment Specialist

Dental Receptionist and Personal Assistant

Application Support Engineer

STORE MANAGER - BRIGHTON

Inventory Specialist - STEDI Truganina

Ecommerce Specialist

Solutions Consultant

Team Manager - C&I

Bridal Laundry & Quality Control Specialist

Business Analyst

Claims Technical Specialist

Senior Claims Consultant

Customer Service Associate

I want to receive the latest job alert for customer specialist in port melbourne vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected