About TEAM LEWIS
TEAM LEWIS is a global marketing agency that has moved from start-up to multi-national in a little over two decades. Its success is due to a combination of factors: its ability to read the future and prepare for it; leveraging cutting-edge AI; strategic thinkers delivering award winning campaigns; expanding client relationships into new markets or services; and above all, independence from outside investors. The practice, its people and its campaigns have won many awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.
At the heart of our community is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 2,600 causes. It is one of the largest employee-directed philanthropies in the world. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees who, in addition to the financial donation, volunteer their time and skills to maximise grant effectiveness. You can read more here about TEAM LEWIS Foundation.
Purpose of the role
The Campaign Manager works with both their clients and their team to ensure the efficient and effective running of their accounts. They clearly understand their clients’ objectives and requirements, the commercial terms of their retained accounts and projects, and the level of resource required to service the accounts. Client-facing, Account Managers translate quick but creative thinking into decisive action, providing team management, delegation of tasks, and exceptional media relations skills.
Core responsibilities
Client Management
Builds and maintains strong relationships with clients, establishing self and TEAM LEWIS as an invaluable long-term partner for marketing and communications services
Manages all communication with the client and ensures deadlines and service agreements are met consistently by the team
Works closely with the client and Campaign Director to regularly review account performance, identifying and communicating opportunities for additional PR, marketing and digital services
Adds value to new business pitches by providing support with coordination, content generation, and presentation preparation, in addition to attendance
Schedules, organises and runs regular client meetings and calls, providing consultative advice on tactical communications activity
Media Relations
Understands and avidly follows the news agenda, positioning clients and products within the wider news narrative
Oversees all media relations activity on behalf of the client, maintaining key media contacts for campaigns and projects
Builds, maintains and develops productive relationships with journalists, bloggers, influencers and analysts across national, trade and vertical media channels
Utilises networks to create and maximise client coverage, advising on long-form and short-term narratives
Maintains and promotes a sound understanding of current affairs relevant to the industry and the wider news agenda
Deploys rapid response to breaking news on behalf of clients, reacting quickly to emerging stories in line with client profiles
Content
Oversees and provides content creation for campaigns and projects including press releases, articles, blog entries, and other written material
Drafts - and oversees the drafting of - a broad range of written materials including biographies, briefing documents, media alerts, soundbites, Q&As, backgrounders and boilerplates, ensuring a consistent level of high-quality content
Works with content experts to improve knowledge of techniques and writing styles across multiple channels and platforms
Digital / Social Media
Uses social media platforms to expand own network, develop media relationships and positively impact client results
Pitches additional digital content including infographics, animations and video to support written content and client aims
Uses social media and proactively explores new tools, solutions and processes to continuously evolve and optimise client PR campaigns
Provides social media insight as well as execution and management of related digital activity
Works collaboratively with the digital team to increase the utilisation of digital services wherever possible
Team working and Development
Acts as a respected line manager, working closely with line reports to maximise strengths, improve weaknesses and support career development
Line manages the account team, including coaching, supervision, assessment and review of junior team members
Sets team objectives on a daily, weekly, monthly and quarterly basis
Ensures the ongoing achievement of all deliverable client objectives
Monitors team activity levels against budget, increasing and decreasing individuals' allocation where necessary
Provides guidance to colleagues on how to best manage campaigns, including answering general new business requests
Works with the Talent team to recruit high-calibre junior-level candidates into the team
Works with the HR team to reward, retain, and develop your team and resolve any performance-related issues
Regularly attends and leads TEAM LEWIS training sessions and daily press briefings to enhance skills and develop knowledge
Reporting and Analysis
Ensures that all activity and results are reported back to the client, providing insight and analysis where possible
Communicates account performance internally (account reviews) to relevant stakeholders
Provides detailed reports to the Campaign Director or senior management team on request
General
Runs and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenues
Takes a proactive role in promoting the TEAM LEWIS brand, its work, identity and values
Supports the HR/talent team by promoting both internal and external opportunities at TEAM LEWIS across social media and via the referral scheme
Contributes and supports the continuous improvement of systems, practices and policies
About you
At least 5 years of relevant experience working in a B2B technology industry, corporate or digital communications agency environment at a Campaign/Account Manager level
Attention to detail
Creative thinking
Understanding of client business issues and requirements
Highly developed presentation skills
Thorough knowledge of social media
Understanding of market research and analysis
Ability to motivate and lead a team
Ability to delegate effectively
Calmness under pressure and ability to achieve tight deadlines
Ability to interact with confidence at board-level with clients
Proven ability to keep abreast of current affairs and relate them to client situations
This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.
TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
