In-Demand Shift leader Jobs in Pascoe Vale, Vic

Team Leader - Hardship
Probe CX —Melbourne VIC
- Weekend availability
- Leadership
- Fuel discount
Shift Team Leader
Kickin' Inn —Broadmeadows VIC
- From $27.97 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Employee discount
- Free food
Quick Apply
5d
Junior Store Assistant - Coburg North
ALDI Stores —Coburg North VIC
- $17.92 - $21.48 an hour
- Weekend availability
- Employee assistance program
Quick Apply
22h
Part-Time Rostering Assistant (Auspire Care)
Auspire Care —Broadmeadows VIC
- $33 - $35 an hour
- Part-time
- Hybrid work
- CPR Certification
- Administrative experience
- First Aid Certification
Quick Apply
5d
Security Shift Leader
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- First Aid Certification
- Leadership
- Communication skills
- Health insurance
5d
Skechers Christmas Casual Sales Assistants - Northern Melbourne
Skechers —Reservoir VIC
- Customer service
- Communication skills
Quick Apply
1d
Factory Labourer
Marbut Stone —Campbellfield VIC
- 10 hour shift
- On-the-job training
- Opportunities for advancement
TeamKids - OSHC/Childcare - 2IC
TeamKids —Caroline Springs VIC
- $38.25 an hour
- Full-time
- Employee assistance program
- Employee discount
Customer Service Team Member
Bunnings —Coburg VIC
- Weekend availability
- Café
- Parental leave
5d
Coordinator (Outside School Hours Care) in Sydenham
Kelly Club Australia Pty Ltd —Sydenham VIC
- $40 - $42 an hour
- Part-time
- Customer service
- Experience working with children
- Bachelor's degree
Quick Apply
Disability Support Worker needed
Marley Ability —Broadmeadows VIC
- $41.11 - $74.28 an hour
- Overtime
- First Aid Certification
- In-person
- Travel reimbursement
- Professional development assistance
Quick Apply
3d
2026 TeamKids - OSHC/Childcare - 2IC
TeamKids —Avondale Heights VIC
- $38.25 an hour
- Part-time
- Employee assistance program
- Employee discount
10d
Ferry Driver
Europcar —Melbourne VIC
- Part-time
- Health insurance
- Parental leave
Head Baker
Superlupo —Coburg North VIC
- $90,000 - $100,000 a year
- Urgently hiring
- Management
- Bakery
- In-person
- Employee discount
- Free food
Quick Apply
7d
Customer Delivery Driver
Coles Supermarkets —Truganina VIC
- Weekend availability
- Time management
Restaurant Manager front of house
4 Corners Taylor’s Lakes —Watergardens VIC
- $26.44 - $35.00 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick Apply
11d
Furniture Store Manager Furnhouse Thomastown
Furnhouse —Thomastown VIC
- $52,880.00 - $86,791.45 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- POS
- Profit sharing
- Employee discount
Quick Apply
10d
Operator - Finished Goods x3
CSL Behring —Broadmeadows VIC
- Weekend availability
- ERP systems
- Forklift
- Microsoft Office
Personal Care Worker - Provide care to clients in their homes
Fronditha Care —Coburg North VIC
- $28 - $34 an hour
- Part-time
- First Aid Certification
- In-person
- Travel reimbursement
- Employee assistance program
Quick Apply
Machine Operator
Marbut Stone —Campbellfield VIC
- Day shift
- Forklift
- On-the-job training

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shift leader jobs near pascoe vale, vic

Team Leader - Hardship

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Fuel discount

Qualifications

Leadership

Full Job Description

The Opportunity

Probe CX is rapidly expanding. Building on the success of our established operations, we are continuing to grow our Telco Hardship Support division in Melbourne and are seeking multiple Team Leaders to shape the culture and standards for a newly formed team.

This isn't just a "business as usual" role. You won't just manage from afar, you will lead from the front line from day one. You will join full training side by side with your new team and take calls during the embedding period to ensure you master our products, processes, and procedures firsthand. This hands-on approach ensures you are fully equipped to guide, support, and lead your people to success.

If you are an inspiring leader who thrives on building team culture from the ground up and leading by example, we want to hear from you. We are specifically looking for leaders who excel at coaching and mentoring their teams in vulnerable customer advocacy, empathy, and customer centric service delivery, equipping agents to navigate complex, high empathy conversations while driving strong compliance and customer-first outcomes.

What You’ll Do

As a Team Leader, you own the rhythm of your team. You will balance high-level operational targets with the "human" side of hardship support:

Hands-On Onboarding: Attend comprehensive training alongside your new team and handle customer calls during the embedding period to gain complete mastery over product, process, and system workflows.
People Leadership: Lead, coach, and mentor a team of dedicated agents. Conduct regular performance check-ins and tailored coaching to build both technical capability and emotional resilience.
Quality & Compliance: Drive adherence to specialized hardship standards. Coach to a "360-degree quality model," focusing on vulnerability-aware communication and first-call resolution.
Operational Excellence: Manage daily operational flow, including real-time actions (RTA) and productivity targets, ensuring the team remains agile and effective.
Continuous Improvement: Be the "eyes and ears" on the floor. Identify trends in customer outcomes and process risks, feeding insights back to leadership to improve service delivery.

The Rhythm of Our Business (24/7 Operations & Availability)

We are an "always-on" 24/7 operation, and our Team Leaders are the heartbeat of our business around the clock. To ensure continuous operational coverage for our clients, this role requires full flexibility to be rostered across a rotating 24/7 schedule.

Rather than fixed hours, your rostered shifts will span across our operational windows, which include:

Morning Shift: 8:00am – 4:00pm
Day Shift: 10:00am – 6:00pm
Afternoon Shift: 12:00pm – 9:00pm
Twilight Shift: 4:00pm – 12:00am
Early Night Shift: 8:00pm – 4:00am
Overnight Shift: 12:00am – 8:00am

As a Team Leader, you will guide and support your team through these assigned operational shifts, driving performance, maintaining high engagement, and delivering seamless coverage across the entire 24/7 roster cycle.

About You

You are a hands-on, energetic leader who excels when the stakes are high. You understand that Hardship isn't just about "collections"—it’s about customer-first outcomes, empathy, compliance, and genuine problem-solving.

What You Bring

Contact Centre Leadership Experience: Proven experience as a Contact Centre Team Leader within a Collections or Hardship environment (essential).
Full Availability: Complete flexibility to work across 24/7 operational shift patterns (including day, late, and overnight rosters).
Lead-by-Example Mindset: Readiness to get "on the tools" during training and embedding to gain total fluency in our processes and procedures.
Strong Coaching DNA: Ability to translate feedback into practical, on-the-floor behavior change.
Operational Acumen: Proficiency in performance data to turn metrics into actionable growth strategies.

Key Details

Start Date: Friday, 2nd October 2026
Fixed Term Contract Ending: 24/12/2027
Work Location: In-Centre / On-Site – Melbourne CBD Hub (Latrobe Street)
Pay Structure : Hourly Rate + Penalty Rates (Higher take-home pay for 24/7 non-core shifts)

Why Join Us?

Higher Earning Potential: Enjoy a competitive base hourly rate boosted by generous Award penalty rates for evening, twilight, overnight, and weekend shifts.
Shape a New Team: Bring your strategies, energy, and leadership style to establish the culture and standards for a newly formed team within an established division.
Well-being First: Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Everyday Savings: Enjoy perks via Flare—discounts on technology, phone bills, fuel, groceries, fashion, dining, and entertainment.

If you’re a natural leader who thrives in a 24/7 environment, leads from the front, and delivers exceptional client outcomes, we’d love to hear from you. Apply today!

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

shift leader jobs in pascoe vale, vic

Team Leader - Hardship

Shift Team Leader

Junior Store Assistant - Coburg North

Part-Time Rostering Assistant (Auspire Care)

Security Shift Leader

Skechers Christmas Casual Sales Assistants - Northern Melbourne

Factory Labourer

TeamKids - OSHC/Childcare - 2IC

Customer Service Team Member

Coordinator (Outside School Hours Care) in Sydenham

Disability Support Worker needed

2026 TeamKids - OSHC/Childcare - 2IC

Ferry Driver

Head Baker

Customer Delivery Driver

Restaurant Manager front of house

Furniture Store Manager Furnhouse Thomastown

Operator - Finished Goods x3

Personal Care Worker - Provide care to clients in their homes

Machine Operator

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