In-Demand Community support specialist Jobs in Parramatta Nsw

Customer Care Agent
Greenstone Financial Services —Norwest NSW
- $67,000 a year
- Full-time
- Sales
- Customer service
- Financial services
- Travel reimbursement
- Free food
Quick Apply
9d
NDIS Local Area Coordinators
Uniting —Blacktown NSW
- $46.70 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Case Workers Blacktown
MacKillop Family Services —Blacktown NSW
- Experience working with children
- Bachelor's degree
- Social Work
- Parental leave
- Employee assistance program
Client Service Officer - Estate Planning and Administration
NSW Department of Communities and Justice —Parramatta NSW
- $87,199 - $95,482 a year
- Morning shift
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
14d
Support Coordinator/ Specialist Support Coordinator
Yolo Care —North Rocks NSW
- Choose your own hours
- First Aid Certification
- Case management
- Social Work
- Work from home
Team Member - Part-Time - Permanent
Officeworks —Auburn NSW
- Part-time
- Employee assistance program
1d
HRIS Manager
Greenstone Financial Services —Bella Vista NSW
- $1,200 a month
- Full-time
- Management
- Travel reimbursement
- Free food
Quick Apply
7d
Dementia Care / Disability / Mental Health Worker
Community Home Australia —Westmead NSW
- From $35 an hour
- Part-time
- Medication administration
- Administrative experience
- Education
- Gym membership
- Professional development assistance
Quick Apply
Mental Health Support Worker (Housing and Accommodation Support Initiative)
Uniting —Carlingford NSW
- $36.22 an hour
- Part-time
- Cooking
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance program
3d
Team Member - Casual
Officeworks —Auburn NSW
- Weekend availability
- Employee assistance program
1d
Support Worker
Kanda —Auburn NSW
- $35 - $46 an hour
- Monday to Friday
Quick Apply
14d
Youth Worker
Kanda —Blacktown NSW
- Social Work
Quick Apply
Quality Champions Program Coordinator
Achieve Australia —Blenheim Road NSW
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
12h
Service System Coordinator
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Employee assistance program
9d
Assistant Operations Manager
Sports Clean —Castle Hill NSW
- $80,000 - $90,000 a year
- Full-time
- Management
- Customer service
- Maintenance
- Travel reimbursement
- Professional development assistance
Quick Apply
7h
Medical Liaison Officer (MLO) or a GP Sales Representative
Pacific Care —Castle Hill NSW
- $35 - $60 an hour
- Part-time
- CRM software
- Microsoft Office
- Databases
Quick Apply
Lead Specialist Community Partnerships
TAM —Mascot NSW
- $163,145 - $182,721 a year
- Full-time
11d
Quality Improvement Specialist
Uniting —Parramatta NSW
- Full-time
- Communication skills
National Claims Consultant - Home & Living
Royal Rehab —Rydalmere NSW
- $80,000 - $84,000 a year
- Full-time
- Microsoft Office
- Data entry
- Computer skills
- Health insurance
2d

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Customer Care Agent

Greenstone Financial Services -
Norwest NSW

Quick Apply

Job Details

Full-time
$67,000 a year
9 days ago

Benefits

Travel reimbursement
Onsite gym
Free food

Qualifications

Sales
Customer service
Call center experience
Financial services

Full Job Description

Full Time Opportunity

Are you passionate about helping customers and want to be a part of an engaging work environment?
Could you provide exceptional service to our customers who have indicated they are looking at cancelling their policy or have missed payments?
Full Internal Training provided and Career Development opportunities to Senior Care Agent & Care Specialist positions!

Work as part of a results driven team to assist existing customers who have indicated they are looking at cancelling or have missed payments on their policy. In each case, providing exceptional customer service to gain an understanding for the reason for their requests along with providing solutions aimed to assist them. A rewarding role, helping our customers through a challenging time.

Did you know?

The base salary for a Customer Care Agent is $67,000 + Super + Commission
Customer Care agents are recognised each month through monthly award winner’s lunches and fun incentives!
Greenstone certification as a Great Place to Work 3 years running Inclusive, diverse and a results driven culture
Current Customer Care Agents love that they are always busy helping our customers and no two days are the same!

What are we looking for?

Call Centre experience in a service/sales/collection environment (typically in the order of 6-12 months)
Proven high level of attention to detail
The ability to communicate effectively with customers about financial arrangements
Proven sales/service experience and the ability to effectively communicate the features and benefits of a policy/product/service
Well-developed ability to understand and address issues raised by customers and ability to find solutions to suit customer needs in line with the business
Proven empathetic nature towards customers combined with the ability to address and defuse customer complaints
Highly developed problem-solving ability
Positive, pro-active and highly motivated approach to work
Exceptional time management
Ability to work autonomously in a fast-paced Call Centre environment

Desirable

Previous experience specifically within a Customer Care/ Complaints department and a demonstrated understanding of business processes and procedures

Our Promise to Our People

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more

State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
Health & well-being initiatives and programs
Opportunity to take part in in-house leadership & emotional intelligence workshops
Quarterly award functions and a grand annual conference to recognise our people
Retail discounts e.g. movie tickets, live shows + more
Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

Who We Are

Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, Prime Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Location

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.

Quick Apply

Refine Your Search

community support specialist jobs in parramatta nsw

Customer Care Agent

NDIS Local Area Coordinators

Operations Manager - NDIS Service Provider

Case Workers Blacktown

Client Service Officer - Estate Planning and Administration

Support Coordinator/ Specialist Support Coordinator

Team Member - Part-Time - Permanent

HRIS Manager

Dementia Care / Disability / Mental Health Worker

Mental Health Support Worker (Housing and Accommodation Support Initiative)

Team Member - Casual

Support Worker

Youth Worker

Quality Champions Program Coordinator

Service System Coordinator

Assistant Operations Manager

Medical Liaison Officer (MLO) or a GP Sales Representative

Lead Specialist Community Partnerships

Quality Improvement Specialist

National Claims Consultant - Home & Living

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