In-Demand Client specialist Jobs in Parramatta, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
12d
NDIS Local Area Coordinators
Uniting —Blacktown NSW
- $46.70 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Full-time Receptionist/Administrative Assistant - Law Firm
WD Hunt & Associates —Parramatta NSW
- $28.24 - $35.00 an hour
- Full-time
- Research
- Microsoft Office
- Senior Secondary Certificate of Education
Quick Apply
4d
System Administrator
Techmate AI Solutions —Sydney NSW
- $75,465.97 - $132,843.71 a year
- Full-time
- Azure
- Computer Science
- Administrative experience
- Work from home
- Professional development assistance
Quick Apply
Support Coordinator/ Specialist Support Coordinator
Yolo Care —North Rocks NSW
- Choose your own hours
- First Aid Certification
- Case management
- Social Work
- Work from home
Client Service Officer - Estate Planning and Administration
NSW Department of Communities and Justice —Parramatta NSW
- $87,199 - $95,482 a year
- Morning shift
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
11d
Customer Relationship Manager
LiveBig —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Business development
- Leadership
- Annual leave
- Parental leave
Quick Apply
Talent Acquisition Manager
Achieve Australia —Blenheim Road NSW
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Annual leave
13d
Graduate/Junior Recruitment Opportunity
Talent —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Recruiting
- Work from home
Client Solutions Specialist – Finance
Debt Fix —North Sydney NSW
- $45,000 - $100,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick Apply
Onboarding Specialist
INNERGY —Sydney NSW
- Full-time
- Remote
- ERP systems
- Manufacturing
- Communication skills
Quick Apply
Account Manager
RedPandas Digital Marketing —Mortlake NSW
- $90,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
11d
Reception Supervisor
Compass Group Australia —Sydney NSW
- $75,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Parental leave
14d
Client Onboarding Specialist - Sydney Office
WeTravel —Sydney NSW
- $85,000 a year
- Full-time
- English
- Teaching
- Office experience
- Relocation assistance
- Annual leave
Quality & Compliance Auditor
WeCare Wellness Group —Hurstville NSW
- $80,000 - $100,000 a year
- Full-time
- In-person
Quick Apply
11d
Customer Success Manager (SMB)
Heidi —Sydney NSW
- Full-time
- Remote
- Work from home
- Parental leave
Customer Service Representative - ARH Homebush
Animal Referral Hospital —Homebush West NSW
- Part-time
- Customer service
- Administrative experience
- Front desk
- Employee discount
Quick Apply
Customer Success Manager (Enterprise)
Heidi —Sydney NSW
- Full-time
- Remote
- Hospital experience
- Work from home
- Parental leave
Promotions & Experience Assistant
Omnicom Group —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
13d
Quality Improvement Specialist
Uniting —Parramatta NSW
- Full-time
- Communication skills

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year
12 days ago

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

client specialist jobs in parramatta, nsw

Operations Manager - NDIS Service Provider

NDIS Local Area Coordinators

Full-time Receptionist/Administrative Assistant - Law Firm

System Administrator

Support Coordinator/ Specialist Support Coordinator

Client Service Officer - Estate Planning and Administration

Customer Relationship Manager

Talent Acquisition Manager

Graduate/Junior Recruitment Opportunity

Client Solutions Specialist – Finance

Onboarding Specialist

Account Manager

Reception Supervisor

Client Onboarding Specialist - Sydney Office

Quality & Compliance Auditor

Customer Success Manager (SMB)

Customer Service Representative - ARH Homebush

Customer Success Manager (Enterprise)

Promotions & Experience Assistant

Quality Improvement Specialist

I want to receive the latest job alert for client specialist in parramatta, nsw

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