- Be a key point of support for compliance services that help promote community safety, amenity and responsive service across Darebin.
- Play a hands-on role in managing enquiries, records, appeals and prosecution support across a varied range of compliance matters.
- Contribute to service improvements that strengthen the efficiency, consistency and quality of administration across Council.
- Be a key point of support for compliance services that help promote community safety, amenity and responsive service across Darebin.
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Play a hands-on role in managing enquiries, records, appeals and prosecution support across a varied range of compliance matters.
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Band 4 - $76,694.00 to $81,011.00 plus super
Support community safety and amenity by helping deliver responsive administration across a broad range of regulatory services as a member of our Prosecutions and Review Team.
About the role:
As an Administration Officer, you'll play an important role in supporting the City Safety & Compliance department through high-quality administration, customer service and records management. You'll help ensure enquiries, requests, appeals and prosecution support tasks are managed accurately and within required timeframes, contributing to Council's statutory responsibilities across a range of compliance functions. The role provides exposure to varied work connected to functions such as local laws, animal management, fire prevention, permits and other regulatory services, giving you the opportunity to support outcomes that matter to the community every day. Working closely with internal teams, external stakeholders and members of the public, you'll provide reliable day-to-day support while contributing to continuous improvement in administrative systems and service delivery.
You will:
- Provide high-quality administrative support and customer service across the department, responding to enquiries, requests and correspondence in a timely and professional manner.
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Maintain accurate records, registers and databases that support statutory compliance, reporting requirements and effective departmental operations.
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Process and support infringement appeals and prosecution administration, ensuring documentation, data entry and case records are handled accurately and within required timeframes.
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Liaise with internal staff, external agencies and members of the public to support efficient coordination of compliance-related matters and clear communication of outcomes.
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Contribute to the improvement of administrative processes, systems and templates to enhance consistency, efficiency and service quality across the team.
About you:
You're a proactive and detail-focused administrator who takes pride in delivering accurate work and excellent customer service. You work well in a busy environment, manage competing priorities effectively and build positive working relationships with colleagues and customers alike.
You will also bring:
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Demonstrated experience in an administrative and/or customer service role, preferably within a compliance, regulatory or local government environment.
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Strong administrative and organisational skills, with the ability to maintain accurate records, manage databases and produce clear, professional correspondence.
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Well-developed customer service and communication skills, with the ability to respond professionally to a range of internal and external enquiries.
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Good attention to detail, sound computer skills and experience using Microsoft Office and electronic records or data management systems.
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Ability to manage multiple tasks, work collaboratively in a team environment and contribute to continuous improvement in administrative processes and service delivery.
Why Darebin?
Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.
We offer:
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A supportive team environment
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Opportunities for professional development and career growth
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A workplace that values collaboration, integrity, respect and creativity
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The chance to make a real difference
We're building Darebin's future - and we're looking for great people to join us.
As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities.
How to Apply
To apply, please submit your application including a Cover Letter and Resume. If you wish to address the Key Selection Criteria in the Position Description, you may do so in your cover letter.
Applications close on 22 July 2026 at 11:30pm. Applications will be reviewed during the advertising period so if you’re interested in this opportunity, we encourage you to get your application in as early as possible.
For a confidential discussion about the role and the opportunity, contact Cody Armstrong, Prosecutions Officer – [email protected].
Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.
Pre-employment Checks
Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.
To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards.
All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.