Front of House/Treatment Coordinator — Vogue Dental Studios, Blackburn
Join the team at Vogue Dental Studios, where premium care meets luxury service and every smile transformation begins with you. Our Melbourne flagship clinic is searching for an experienced, passionate, and reliable senior Front Desk & Treatment Coordinator to deliver high-class service and become the trusted guide for every patient's journey with us.
About the Role
Full-time, based at our renowned Melbourne clinic. You'll be the first point of contact and the steady hand behind every patient's experience, making sure they feel welcome and cared for from the moment they walk through our doors.
This is more than a front desk role. You are the vital link between our patients and our clinical team: presenting treatment plans, guiding patients through their options and investment, and turning interest into a confident, booked decision.
What you'll actually do
- Own the patient journey end to end—enquiry, consultation, treatment plan presentation, booking, follow-up and aftercare
- Present treatment plans and pricing with warmth and confidence, including finance and payment options
- Convert consultations into booked treatments and follow up the ones that need time (this is a measured, accountable part of the role)
- Manage the studio diary, coordinate with clinical staff, and keep every day running to a premium standard
- Be the first and last impression — in person, on the phone, and over email
- Handle high-profile and discerning patients with absolute discretion
- Reception and admin duties
What You'll Bring:
- Minimum 3 years in a front office, reception or patient coordination role (dental, medical, aesthetics or premium hospitality).
- Confidence presenting treatment, pricing and finance options — and genuine comfort talking about money and helping people decide.
- Experience with HICAPS and private billing systems.
- Strong written and verbal communication skills.
- A highly organised multitasker who thrives in a fast-paced, high-standard environment.
- Positive energy, polished presentation and a proactive attitude.
- A team player with leadership potential.
- Strong Microsoft Office skills.
- Valid Police Check and Working with Children Check.
Why Join Us?
- Work with a fun, supportive, high-performing team
- Staff discounts and benefits
- Ongoing training and development opportunities
About Vogue Dental Studios
Vogue Dental Studios is a leading cosmetic dental clinic in Australia, best known for creating premium, bespoke smile makeovers. Founded by Dr Deepan Duraisamy (Dr Dee), the clinic combines cutting-edge dental technology with luxury-level patient care. We offer porcelain veneers, Invisalign, implants, smile transformations, and general and family dentistry. Through our Bring Back a Smile Foundation, we give back by providing life-changing dental treatment to people in need — restoring not just smiles, but confidence, dignity and opportunity.
Our Values:
- We care deeply about our patients, honesty and transparency
- We believe in doing it once and doing it right
- Our ethos is always patient centric and patient first
- We bring passion to every step of the journey
- We obsess over the details that make a difference
If you're ready to take your service skills to the next level in an industry that transforms lives, we want to meet you.
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Application Question(s):
Experience:
- Front Desk/Reception/Patient Coordination: 2 years (Required)
Work Authorisation:
Work Location: In person
