In-Demand Senior customer support Jobs in Paralowie Sa

IT Support Officer
Northline —Greater Adelaide SA
- $76,515 - $86,515 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Customer Service Coordinator
Beaumont Tiles —West Richmond SA
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Work from home
- Employee assistance program
Quick Apply
Admission Officer
Imperial Engineering Education —Regency Park SA
- $65,000 - $70,000 a year
- Full-time
- Management
- Customer service
- Engineering
Quick Apply
7d
Project Support
KBR —Adelaide SA
- Full-time
- Organisational skills
- Construction experience
- Communication skills
- Health insurance
- Parental leave
Sales Travel Consultant
Flight Centre Brand —Greater Adelaide SA
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
Senior Business Banking Manager
Beyond Bank Australia —Greater Adelaide SA
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Finance
- Employee discount
Quick Apply
Senior Front Line Representative (Technical Sales Support)
Grundfos —Greater Adelaide SA
- CRM software
- Sales
- Customer service
Account Manager - New Workplace and Organisation Partnerships
Australian Red Cross Lifeblood —Adelaide SA
- From $102,564 a year
- Full-time
- Business development
- Presentation skills
- Communication skills
- Parental leave
- Employee assistance program
9d
Experienced Administration
All Adelaide Speech Pathology —Hindmarsh SA
- From $35 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
Project Manager and Senior Project Manager
ElectraNet —Greater Adelaide SA
- $160,900 - $175,900 a year
- Full-time
- Engineering
- Budgeting
- Leadership
- Annual leave
- Parental leave
Senior Practice Advisor
Avant —Greater Adelaide SA
- Full-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
Team Leader, Course Advisor (International)
EDU Corporate Services Pty Limited —Adelaide SA
- Full-time
- Sales
- Salesforce
- Recruiting
Quick Apply
Part Time Manager
The Founders Restaurant —Oakden SA
- $76,412.06 - $166,535.51 a year
- Part-time
- Management
- Customer service
- Administrative experience
Quick Apply
Assistant Workplace Services Manager
JLL —Greater Adelaide SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Senior Subcontracts Officer
BAE Systems —Edinburgh SA
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Administrative experience
10d
Customer Service Representative
Ken Hall Plumbers Pty Ltd —Kent Town SA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick Apply
Office Manager
Hola Support —Elizabeth South SA
- First Aid Certification
- Organisational skills
- IT
Program Administration Coordinator
Uniting Communities —Adelaide SA
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Parental leave
14d
Dementia Support Coach
HammondCare —Daw Park SA
- Full-time
- Hybrid work
- Organisational skills
- Care plans
- Employee assistance program
Senior Services Consultant
Axsys —Greater Adelaide SA
- AI
- Communication skills
- Parental leave

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IT Support Officer

Northline -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time
$76,515 - $86,515 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
IT support
Organisational skills
Communication skills
Time management

Full Job Description

One Northline

Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

IT Support Officer

Job no: 495320
Work type: Permanent Full Time
Location: SA - Adelaide
Categories: Help Desk & IT Support

About the role

As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.

In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business.

Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline.

This role is offering a salary between $76,515 to $86,515 plus superanuation.

Key Responsibilities

Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.

Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality.

Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.

Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.

Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required.

Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.

Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption.

Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service.

Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.

Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle.

Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly.

Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.

Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.

Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.

About you

To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.

You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.

You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.

You will also be able to demonstrate your:

Experience in an IT support, service desk or customer service environment (or transferrable experience).

Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.

Strong communication and listening skills, with the ability to explain technical issues to non-technical users.

Excellent time management and organisational skills.

High attention to detail and accurate record keeping.

Professional attitude with a positive, solutions-focused approach.

Ability to follow procedures and work instructions consistently.

Commitment to teamwork, collaboration and continuous improvement.

Proficiency in Microsoft Office applications (Word, Excel and Outlook).

Advertised: 11 May 2026 Cen. Australia Standard Time
Applications close:

Apply Now

Refine Your Search

senior customer support jobs in paralowie sa

IT Support Officer

Senior Customer Service Coordinator

Admission Officer

Project Support

Sales Travel Consultant

Senior Business Banking Manager

Senior Front Line Representative (Technical Sales Support)

Account Manager - New Workplace and Organisation Partnerships

Experienced Administration

Project Manager and Senior Project Manager

Senior Practice Advisor

Team Leader, Course Advisor (International)

Part Time Manager

Assistant Workplace Services Manager

Senior Subcontracts Officer

Customer Service Representative

Office Manager

Program Administration Coordinator

Dementia Support Coach

Senior Services Consultant

I want to receive the latest job alert for senior customer support in paralowie sa

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IT Support Officer

About the role

Key Responsibilities

About you

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