In-Demand Family support specialist Jobs in North Melbourne, Vic

Support Coordinator
Permalink Support Services —Heatherton VIC
- $40.23 an hour
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Travel reimbursement
- Employee assistance program
Quick Apply
Quality Officer
Kanda —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Experience working with children
Quick Apply
Quality Assurance, On-the-Floor
Moderna, Inc. —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- In-person
- Annual leave
Team Leader - Intake & Assessment
safe steps —Melbourne VIC
- $63 - $65 an hour
- Full-time
- Bachelor's degree
- Social Work
- Leadership
Workers Compensation PIAWE Specialist - 12-month FTC
DXC Technology —Melbourne VIC
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Parental leave
- Employee assistance program
Administrative Officer - Statements
Royal Australian and New Zealand College of Obstetricians and Gynaecologists —Melbourne VIC
- Contract
- Microsoft Word
- Microsoft Excel
- Writing skills
- Health insurance
- Work from home
Quick Apply
Teacher Aide VET Music - Industry to Educator Pathway - Malmsbury
Victorian Government —Melbourne VIC
- Full-time
- Leadership
Expression of Interest: Senior Consultant or Manager, Digital Advisory
BDO —Melbourne VIC
- Full-time
- Communication skills
- Health insurance
- On-the-job training
Account Verification and Fraud Specialist
Up —Melbourne VIC
- $72,000 - $82,000 a year
- Hybrid work
- Financial services
- AI
- Employee assistance program
13d
Study Coordinator
The Royal Melbourne Hospital —Parkville VIC
- Part-time
- Vital signs
- Research
- Communication skills
Patient Services Clerk
St Vincent's Health Australia —Melbourne VIC
- $58,442 - $64,610 a year
- Part-time
- Customer service
- Administrative experience
- Senior Secondary Certificate of Education
8d
Patient Relationship Officer JMPH
Monash Health —Clayton VIC
- Part-time
- Customer service
- Computer skills
- Communication skills
- Health insurance
- Annual leave
Packaging Specialist
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Communication skills
Protection Support Specialist
Siemens —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- AI
Intake Specialist - Hybrid
Homewell —Melbourne VIC
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Administration Officer
Knox Private Hospital —Melbourne VIC
- $30 - $35 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Allied Health Assistant Grade 3
healthAbility —Melbourne VIC
- Full-time
- CPR Certification
- Microsoft Office
- First Aid Certification
Change Experience Specialist
EY —Melbourne VIC
- Recruiting
- Parental leave
Outside of School Hours Care Disability Educator - Yarraville Special Developmental School
TheirCare —Yarraville VIC
- Up to $45 an hour
- 8 hour shift
- First Aid Certification
- Employee assistance program
Donation Conversation Specialist
Australian Red Cross Lifeblood —Carlton VIC
- $137,000 a year
- Part-time
- Organisational skills
- Computer skills
- AI
- Parental leave
- Employee assistance program
8d

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Support Coordinator

Permalink Support Services -
Heatherton VIC

Quick Apply

Job Details

Full-time | Casual
$40.23 an hour

Benefits

Travel reimbursement
Employee assistance program

Qualifications

Management
Microsoft Office
Administrative experience
Driver Licence
Case management
Budgeting
Working with Children Check
Communication skills
Time management

Full Job Description

THE ORGANISATION:

Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability.

Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing and expanding its care services with more than 500 Support Workers & Clients to date.

The Role:

Support Coordinator is one of the highest-ranking executives at Permalink Support Services, and their primary responsibilities includes client intake, management, business development, providing conflict resolution services, and acting as the main point of communication between the client, support coordinator/stakeholders, and our administration teams.

The role is being offered as an ongoing 38hrs/week, contract leading to full - time, Monday – Friday 9 am – 5 pm.

Benefits & Culture

Working in an environment with defined management structures and processes, where a Service Specialist is a highly valued team member
Employee allowances
Monthly employee events, functions, and activities
Long Service Leave
Employee Assistance Program
You will have the ability to have a broad remit and be influential across the organisation.
Variety of learning and professional development opportunities
Opportunity to transition into a full–time role after 6 months of continuous performance

POSITION RESPONSIBILITIES:

As a Support Coordinator, you will be responsible for managing a portfolio of NDIS participants and ensuring they receive high-quality, person-centred supports that align with their goals and funding.

Your key responsibilities include:

Manage a caseload of NDIS participants and act as their primary point of contact.
Assist participants to understand and implement their NDIS plans using clear and accessible language.
Conduct participant onboarding, including completing service agreements and service bookings.
Develop strong relationships with participants, families, carers, support workers, and external stakeholders.
Coordinate and monitor supports to ensure services are delivered in line with participant goals and available funding.
Liaise with internal service delivery teams to ensure appropriate staff matching and effective rostering.
Monitor participant budgets and support utilisation to maximise outcomes.
Maintain accurate participant records, progress notes, reports, and documentation within organisational systems.
Manage incidents, complaints, and participant feedback in accordance with organisational policies.
Ensure compliance with NDIS Practice Standards, company policies, and relevant legislation.
Collaborate with internal teams to identify opportunities for service improvements and business growth.
Participate in mandatory training, team meetings, and continuous quality improvement initiatives.

SELECTION CRITERIA:

To be successful in this role, you will possess:

Essential:

Minimum 1 years' experience working within the disability, community services, health, or aged care sector.
Qualification in Disability, Community Services, Social Work, Health, Human Services, or a related field.
Demonstrated experience supporting participants within the NDIS or a similar person-centred environment.
Excellent communication and interpersonal skills with the ability to build strong relationships.
Strong organisational and time management skills with the ability to manage competing priorities.
High level of computer literacy and confidence using client management systems and Microsoft Office.
Excellent documentation, reporting, and administrative skills.
Strong problem-solving, negotiation, and decision-making abilities.
Ability to work independently while contributing positively within a team environment.
Current NDIS Worker Screening Check (or willingness to obtain).
Current Working with Children Check.
Current Australian Driver's Licence.
Reliable, roadworthy vehicle with appropriate insurance.
Full Australian working rights.

Desirable:

Previous experience in Support Coordination or Case Management.
Strong understanding of the NDIS, NDIS Practice Standards, and disability legislation.
Knowledge of participant budgeting, service agreements, and NDIS funding processes.

OUR VISION:

Our vision is to be a valued partner in creating positive changes to enable all people with a disability to be respected equally and reach their full potential to live a prosperous life.

OUR MISSION AND VALUE:

Our mission is to respect and empower all people to be the best version of themselves and to become the number one choice for disability service providers across Victoria within the next 10 years.

Our values are the people we support where individualised services are designed with their interests, needs and care. We base our services as set out by the National Standards for Disability Services:

Rights. The service promotes individual rights to freedom of expression, self-determination and decision-making, and actively prevents abuse, harm, neglect and violence.
Participation and Inclusion. The service works with individuals and their families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
Individual Outcomes. Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
Feedback and Complaints. Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
Service Access. The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
Service Management. The service has effective and accountable service management and leadership to maximise outcomes for individuals.

To Apply:

Please forward your resume to the email indicated or by selecting ‘Apply for this job’. You may also contact 1300 737 625, option 4

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

Casual Role: 38 hours per week

Working hours 9:00 AM-5:00 PM Monday-Friday

After 6 months of continuous performance, you will be offered a Full-Time position.

Job Types: Full-time, Casual

Salary: $40.23 per hour + allowances + 12% super + Leave entitlements

Full-Time: $79,494.48+ 12% Super+ Leave Entitlements

Job Types: Full-time, Permanent, Casual

Benefits:

Travel reimbursement

Experience:

Support Coordination or Client Services Management: 1 year (Preferred)

Work Authorisation:

Australia

Work Location: In Person

Pay: $40.23 per hour

Work Location: In person

Quick Apply

Refine Your Search

family support specialist jobs in north melbourne, vic

Support Coordinator

Quality Officer

Quality Assurance, On-the-Floor

Team Leader - Intake & Assessment

Workers Compensation PIAWE Specialist - 12-month FTC

Administrative Officer - Statements

Teacher Aide VET Music - Industry to Educator Pathway - Malmsbury

Expression of Interest: Senior Consultant or Manager, Digital Advisory

Account Verification and Fraud Specialist

Study Coordinator

Patient Services Clerk

Patient Relationship Officer JMPH

Packaging Specialist

Protection Support Specialist

Intake Specialist - Hybrid

Administration Officer

Allied Health Assistant Grade 3

Change Experience Specialist

Outside of School Hours Care Disability Educator - Yarraville Special Developmental School

Donation Conversation Specialist

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